Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations for transport solutions, ensuring efficiency and compliance.
- Company: Join Arriva Road Transport Services, a leader in rail replacement and transport solutions across the UK.
- Benefits: Enjoy 25 days annual leave, pension, travel pass, and discounts.
- Why this job: Make a real impact while working in a diverse and inclusive environment.
- Qualifications: Experience in passenger transport operations and strong people management skills required.
- Other info: Apply soon; positions may close early once filled.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Head of Operations – Arriva Road Transport Services (ARTS)
Join to apply for the Head of Operations – Arriva Road Transport Services (ARTS) role at Arriva Group
Head of Operations – Arriva Road Transport Services (ARTS)
22 hours ago Be among the first 25 applicants
Join to apply for the Head of Operations – Arriva Road Transport Services (ARTS) role at Arriva Group
Join the Arriva Road Transport Services as a Head of Operations!
Organisation; Arriva Road Transport Services
Location; Derby
Hours; Full time Monday to Friday
About Us
Arriva Road Transport services (ARTS) is a commercial business that sits within the Arriva Rail Services portfolio within Arriva UK Trains. ARTS is a market leading rail replacement and transport solutions provider across the UK, partnering with Train Operating Companies (TOCs) and commercial businesses to provide pre planned and emergency transport for engineering works, staff and passenger movements and special events. After securing contracts with it’s current customer portfolio, ARTS is looking to expand it’s presence in current markets across the UK such as rail replacement, taxi operations, and special events as well as invest in the business to grow for the future.
Benefits include 25 days annual leave plus standard UK of bank holidays, pension, Arriva UK Trains Travel Pass, Cycle to Work scheme and Arriva Village retailer discount scheme.
The Role
You will oversee the management of Transport Solutions across the Arriva UK Train Operating Companies, and external contracts. It will incorporate oversight of daily activities to ensure efficient and productive delivery to target and budget, safely and compliantly. Business planning, resourcing strategy, process improvements, budget management, target setting and tracking, stakeholder, client and supplier management.
What You’ll Do
- Business Planning, and supporting the ARTS Director in diversification & growth
- Operational Delivery, day to day business and management of supply chain and relationship management
- Ensure team overall performance & productivity are in line with delivery targets
- Safety and operator management & compliance
- Team leadership and management of operational meetings, line management of delivery teams
- Business & process improvement, review of ARTS SLA performance and improvements. Collaborate on strategies to maintain and enhance overall service levels
- Contract and relationship management of internal/external clients, including escalation of complaints
- Reporting & KPI’s and data analytics to inform and drive business decisions,
- People Management, including recruitment, development sickness & absence, succession, disciplinary and recruitment processes
- Actively contribute to responses for new tender opportunities
- Drive the implementation of the ARTS digitisation roadmap
- Budget management, working with Head of Finance
What You Bring
Full job description is available on request
- Experience of managing a Rail Replacement operation is desirable
- Proven experience and knowledge of passenger transport operations
- Management of large stakeholders internally & externally
- Experience of people management
- Experience of managing contracts to delivery targets and SLA’s
- Leading others and maintaining high employee engagement
- Ability to work on multiple tasks and prioritise workload appropriately
- Analytical thinking & data interpretation
- Highly organised and ability to manage multiple priorities
- IT literacy, including Microsoft Word, Excel, Publisher, Powerpoint
Ready to start your next journey?
If you’re passionate about making a difference and supporting our team, we want to hear from you!
Let’s build the future together!
Due to the energising nature of our vacancies, application close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. Shortlisting and interviewing may take place whilst the advert is open and will close once a successful candidate has been identified.
At Arriva we acknowledge the importance of our people\’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success…
At Arriva we acknowledge the importance of our people\’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success…
Seniority level
-
Seniority level
Executive
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Truck Transportation
Referrals increase your chances of interviewing at Arriva Group by 2x
Sign in to set job alerts for “Head of Operations” roles.
Derby, England, United Kingdom 2 weeks ago
Loughborough, England, United Kingdom 3 months ago
Field, England, United Kingdom 2 weeks ago
Head of Operational Reporting & Analytics
Burton Upon Trent, England, United Kingdom 5 months ago
Matlock, England, United Kingdom 7 hours ago
Head of Operational Reporting & Analytics
Nottingham, England, United Kingdom 4 weeks ago
Head of Leadership and Management Capability Academy
Chesterfield, England, United Kingdom 1 week ago
Tibshelf, England, United Kingdom 3 weeks ago
Chesterfield, England, United Kingdom 1 week ago
Alton, England, United Kingdom 1 month ago
Derby, England, United Kingdom 2 weeks ago
Nottingham, England, United Kingdom 1 week ago
Strategic Business Office Assistant Head
Lichfield, England, United Kingdom 4 days ago
Leicester, England, United Kingdom 2 weeks ago
Leicester, England, United Kingdom 2 weeks ago
Nottingham, England, United Kingdom 1 week ago
Bursar (Chief Finance and Operating Officer)
Matlock, England, United Kingdom 4 days ago
Chesterfield, England, United Kingdom 5 days ago
Chesterfield, England, United Kingdom 5 days ago
Leicester, England, United Kingdom 2 weeks ago
Contract Management / Procurement Specialist
Derby, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Head of Operations - Arriva Road Transport Services (ARTS) employer: Arriva Group
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - Arriva Road Transport Services (ARTS)
✨Tip Number 1
Familiarise yourself with the latest trends in rail replacement and transport solutions. Understanding the current market dynamics will help you speak confidently about how you can contribute to ARTS's growth and operational efficiency.
✨Tip Number 2
Network with professionals in the transport sector, especially those involved with Arriva or similar companies. Building relationships can provide you with insider knowledge and potentially valuable referrals.
✨Tip Number 3
Prepare to discuss your experience with managing large stakeholders and contracts. Be ready to share specific examples of how you've successfully navigated complex relationships and met delivery targets in previous roles.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to drive business decisions in the past. Highlighting your ability to interpret KPIs and improve processes will demonstrate your fit for the role.
We think you need these skills to ace Head of Operations - Arriva Road Transport Services (ARTS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in transport services. Emphasise any previous roles where you managed large teams or complex projects.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the role and the company. Discuss how your skills align with the responsibilities outlined in the job description, such as business planning and stakeholder management.
Highlight Relevant Experience: In your application, focus on specific examples of your experience in rail replacement operations or passenger transport. Use metrics to demonstrate your success in managing budgets and improving service levels.
Showcase Leadership Skills: Since the role involves team leadership, include examples of how you've successfully led teams in the past. Mention any strategies you've implemented to enhance employee engagement and performance.
How to prepare for a job interview at Arriva Group
✨Understand the Business
Before your interview, take the time to research Arriva Road Transport Services and its role within the Arriva Group. Familiarise yourself with their operations, recent projects, and future goals. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to its success.
✨Showcase Your Leadership Skills
As a Head of Operations, strong leadership is crucial. Prepare examples from your past experiences where you've successfully led teams, managed conflicts, or improved operational efficiency. Highlight your ability to engage and motivate employees, as well as your approach to maintaining high performance and productivity.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you’ve faced in previous roles, particularly in transport operations, and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Discuss Data-Driven Decision Making
Given the emphasis on reporting and KPIs in the job description, be ready to discuss how you use data analytics to inform business decisions. Share specific examples of how you've utilised data to drive improvements in operations or enhance service delivery, showcasing your analytical thinking and IT literacy.
