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For Companies At a Glance
- Tasks: Support and improve library systems while collaborating with IT and academic teams.
- Company: Join a forward-thinking team dedicated to enhancing academic libraries and research infrastructure.
- Benefits: Enjoy 40 days of annual leave, hybrid working, and access to professional development programmes.
- Why this job: Be part of a rewarding role that drives digital transformation and supports equality and sustainability.
- Qualifications: Experience with enterprise applications, strong technical skills, and excellent communication abilities required.
- Other info: Opportunity for volunteering and access to on-site amenities like gyms and cafés.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Are you an experienced Application Analyst with a passion for systems support, service improvement, and digital transformation? We’re looking for a proactive and technically confident individual to join a forward-thinking Application Operations team, supporting key systems that underpin academic libraries and research infrastructure.
About the Role
You’ll provide hands-on support, implementation, and improvement of a suite of specialist applications — including systems for library management, access control, and institutional repositories. You’ll work closely with service owners, IT colleagues, and academic stakeholders to ensure excellent service delivery, effective incident resolution, and robust change and release processes.
This is a varied and rewarding role, perfect for someone with strong technical foundations and a structured, analytical approach to problem-solving.
Key Responsibilities
- Provide day-to-day application support across a range of digital services.
- Diagnose, resolve, and escalate incidents in line with SLAs.
- Drive continuous improvement through service review, change management, and strategic enhancements.
- Design and execute test plans, support release and deployment activities.
- Collaborate on system upgrades, migrations, and integration projects.
- Contribute to service governance (e.g. data protection, accessibility, compliance).
- Support equality, diversity, and sustainability principles in all aspects of work.
Essential Experience & Skills
- Solid experience supporting enterprise applications — ideally in a library, academic, or public sector setting.
- Knowledge of Library IT systems such as:
- Alma (Library Management System)
- Primo (Resource Discovery)
- EPrints (Institutional Repository)
- Sentry (Access Control)
- Strong technical skills including SQL, Python, XML, and working within Linux environments.
- Familiarity with protocols and standards such as MARC, Dublin Core, or SIP2.
- Excellent communication and customer service skills — able to engage both technical and non-technical audiences.
- Experience with IT service management, change and release processes.
- Understanding of data governance, DPIAs, and structured problem resolution.
Desirable
- Experience with scripting/web technologies (HTML, JavaScript, Perl, VBScript, CSS).
- Background in academic library workflows or research infrastructure.
- Familiarity with accessibility standards and web auditing tools.
What’s on Offer
- 40 days paid annual leave (including bank holidays and closure days)
- One paid volunteering day per year
- Sector-leading professional development programmes
- Generous pension scheme and occupational sick pay
- Access to subsidised childcare, on-site gym, cafés, and green spaces
- Hybrid working and flexible arrangements considered
Library Application Analyst employer: Burman Recruitment
Contact Detail:
Burman Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Application Analyst
✨Tip Number 1
Familiarise yourself with the specific library IT systems mentioned in the job description, such as Alma and Primo. Having hands-on experience or even a basic understanding of these systems can set you apart from other candidates.
✨Tip Number 2
Brush up on your technical skills, especially SQL and Python, as these are crucial for the role. Consider working on small projects or contributing to open-source initiatives that allow you to demonstrate your proficiency in these areas.
✨Tip Number 3
Network with professionals in the library and academic sectors. Attend relevant webinars or local meetups to connect with individuals who may provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 4
Prepare to discuss your problem-solving approach during interviews. Be ready to share examples of how you've successfully diagnosed and resolved incidents in previous roles, as this will showcase your analytical skills and ability to handle challenges effectively.
We think you need these skills to ace Library Application Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting enterprise applications, particularly in library or academic settings. Emphasise your technical skills, especially with systems like Alma, Primo, and EPrints.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital transformation and service improvement. Mention specific examples of how you've contributed to application support and incident resolution in previous roles.
Showcase Technical Skills: Clearly outline your technical skills in SQL, Python, XML, and Linux environments. If you have experience with scripting or web technologies, be sure to include that as well, as it aligns with the desirable skills for the role.
Highlight Communication Abilities: Since excellent communication is key for this role, provide examples of how you've successfully engaged with both technical and non-technical audiences. This could be through previous job experiences or projects where you facilitated collaboration.
How to prepare for a job interview at Burman Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with library IT systems like Alma, Primo, and EPrints. Highlight your technical skills in SQL, Python, and Linux environments, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've diagnosed and resolved incidents in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical approach.
✨Engage with Stakeholders
Since collaboration is key, think of instances where you've worked with both technical and non-technical audiences. Be ready to explain how you ensured effective communication and service delivery.
✨Understand Service Improvement
Familiarise yourself with concepts of continuous improvement and change management. Be ready to discuss how you've contributed to service reviews or strategic enhancements in past positions.
