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For Companies At a Glance
- Tasks: Serve food and drinks, ensuring a fantastic guest experience.
- Company: Join RedCat, a fast-growing company revitalising pubs and inns across the UK.
- Benefits: Enjoy 25% off at all venues, meal deals, wellness programmes, and training opportunities.
- Why this job: Be part of a vibrant team, learn new skills, and make lasting memories for guests.
- Qualifications: Must be 18+, with a passion for hospitality and a friendly attitude.
- Other info: Opportunities for career progression and a supportive work environment.
Team Member – Front of House
Due to the nature of the work involved, we will only be proceeding with applications from those 18 years of age or older.
What\’s in it for you?
- Tronc
- 25% off all food, drink, rooms at all RedCat Venues* (T&C’s) apply
- Great opportunities to progress within a growing company
- Financial wellbeing programme
- Employee recognition programme
- Meal deals whilst on shift
- Apprenticeship Programme
- 24hrs access to the companies training and development site.
- Wellness Programme
You love the venue you work for, and you are passionate about giving your guests an incredible experience. You comfortably work in your team to achieve this by ensuring the food and drink you serve looks and taste wonderful, and it is all delivered with integrity and passion. You share the courteous and hospitable values of your Managers so making recommendations to guests, offering friendly conversation and answering their questions promptly will come naturally to you.
You should have an interest and an understanding of commercials of the business; how using promotions, recommendations will help your venue achieve profitability and growth, as well as ensuring all bills are recorded and paid for accurately.
You see the importance of keeping a clean and tidy section, following RedCat health and safety standards and you ensure your department is wonderfully inviting and immaculately presented at all times.
Key Responsibilities
- You’re a team player – Works naturally as part of a team, communicates well and shows consideration with colleagues and with other departments to achieve the best levels of customer experience.
- You are smart and friendly – Well presented with a professional and approachable manner, you will be able to stay calm and courteous, even through the busiest shifts.
- You are well organized and very tidy – Multitasking and prioritizing customer requests and tasks will be part of your job, and all the while ensuring you work in a neat and tidy way, ensuring our places are beautifully presented.
- Let’s be safe – You demonstrate awareness of allergen safety, covid-safety as well as adhering to RedCat’s health and safety procedures and licensing laws at all times. You communicate any risks you see to your managers.
- A product expert – From a perfectly garnished gin and tonic to a table setting that’s instantly—Instagramable, you are passionate about our offering and know everything about it!
- Stock and cash handling – You are confident using EPOS systems to accurately record customer orders and take payments
- You are ready to learn! – You will be given training in the form of online courses and reading as well we on the job coaching; be ready and willing to absorb lots of information to help you become the best you can be!
Hospitality is our Personality and we are RedCat!
Company Overview
RedCat are acquiring multiple pubs and inns in sought after locations across the UK. Our calling is to revive and re-generate potentially amazing spaces, by investing heavily in the buildings, and design, their branding, and most of all the people. By providing industry leading, lifestyle enhancing spaces, we will be injecting excitement back into the hospitality sector. RedCat is an ambitious, fast paced company and if you want to come on this exciting journey, the opportunities at RedCat are infinite.
The RedCat Way
We want every employee at RedCat to carry out their role and responsibilities with the same approach, having integrity, showing care and being respectful. Whether you are managing a 30 room boutique hotel or you are making cocktails in a leading high street café bar, you can all carry out these duties in the same RedCat way. Hospitality is your personality, that’s why you an honest problem solver who will roll up your sleeves and make sure every customer you serve has an incredible experience, one to write home about. #J-18808-Ljbffr
Waiter/Waitress employer: RedCat Independent Pubs
Contact Detail:
RedCat Independent Pubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/Waitress
✨Tip Number 1
Familiarise yourself with the menu and drinks offered at RedCat venues. Being knowledgeable about the offerings will allow you to make informed recommendations to guests, showcasing your passion for the role.
✨Tip Number 2
Demonstrate your teamwork skills during the interview. Share examples of how you've successfully collaborated with colleagues in previous roles, as this is crucial for creating a great customer experience.
✨Tip Number 3
Show your enthusiasm for the hospitality industry by discussing any relevant experiences or training you've had. This could include customer service roles, food safety knowledge, or even personal experiences that highlight your passion.
✨Tip Number 4
Prepare to discuss how you handle busy situations. Provide examples of how you stay calm under pressure and maintain a tidy work area, as these traits are essential for a successful waiter/waitress.
We think you need these skills to ace Waiter/Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like teamwork, communication, and multitasking, as these are crucial for a Waiter/Waitress role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Personality: Since hospitality is about personality, let your character shine through in your application. Use a friendly tone and express your enthusiasm for working in a team and creating memorable experiences for guests.
Highlight Your Willingness to Learn: Mention your eagerness to learn and adapt, especially regarding the training opportunities offered by RedCat. This shows that you are committed to personal and professional growth within the company.
How to prepare for a job interview at RedCat Independent Pubs
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share experiences where you went above and beyond to create a memorable experience for guests, as this aligns with the values of RedCat.
✨Demonstrate Teamwork Skills
Highlight your ability to work well in a team. Provide examples of how you've collaborated with colleagues in previous roles to enhance customer service and ensure smooth operations, as teamwork is crucial in a busy front-of-house environment.
✨Know the Menu Inside Out
Familiarise yourself with the types of food and drinks offered at RedCat venues. Being able to discuss menu items confidently and make recommendations will show that you're serious about the role and ready to be a product expert.
✨Emphasise Cleanliness and Safety Awareness
Discuss your understanding of health and safety standards, including allergen safety and cleanliness. Mention any relevant training or experiences that demonstrate your commitment to maintaining a safe and tidy environment for both guests and staff.
