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- Tasks: Join our team as a Data Centre Technician, delivering technical support and installations.
- Company: Be part of Oracle, a leader in cloud infrastructure and technology solutions.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for growth.
- Why this job: Work in a dynamic environment, solving real-world problems and collaborating with diverse teams.
- Qualifications: British passport required; knowledge of cabling and hardware troubleshooting is essential.
- Other info: Must be available for on-call shifts and have a driving license for quick site access.
The predicted salary is between 28800 - 42000 £ per year.
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A British passport is a requirement for this role to meet the security clearance eligibility.
Responsible for effective delivery of technical support and installations. This will include break-fix tasks,
including hardware, network, cabling, and rack deployments, site planning, problem escalation, and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter.
Prioritize ticketing queues, resolve escalations, and clear blocking issues to enable continued delivery of technician activities in accordance with internal policies and service level agreements.
Provide 24×7 site coverage for Oracle OCI datacenter sites.
Works primarily at an Oracle datacenter in a “mission critical operations” environment.
Requires a 7×24-hours commitment to participate in the regional standby rotation program and shift.
Involves on-call shifts, which require a driving license and the ability to reach the datacenter site within 60 minutes.
Work in close collaboration with other technical teams & non-technical teams (networking, compute, compliance, business operations).
Understand internal customer problems and provide technical solutions in a timely manner.
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware and software.
Support deployment of on-site data center physical infrastructure; structured cabling installation is a significant part of this position.
Install, replace, and troubleshoot cables and hardware.
Work within a ticket-based environment.
Able to prioritize ticketing queues, resolve escalations, and clear blocking issues to ensure continued technician activities, in line with internal policies and service level agreements. Be aware of and abide by ticket processes and protocol, including OCI change management rules.
Perform system board level repair and fault diagnosis to SLAs.
Use provided tools for proper and timely internal reporting.
Plan and commission new rack positions.
Involved with the design & commissioning of new whitespaces.
Work as part of a multi-disciplinary team without friction.
Possess solid knowledge of fiber and copper cabling.
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Data Centre Technician employer: ORACLE Deutschland B.V. & Co. KG
Contact Detail:
ORACLE Deutschland B.V. & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Technician
✨Tip Number 1
Familiarise yourself with Oracle Cloud Infrastructure (OCI) and its specific requirements. Understanding the technical aspects of OCI will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Data Centre Technicians, especially those who have worked in OCI environments. They can provide valuable insights into the day-to-day responsibilities and challenges, which can be beneficial for your preparation.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in previous roles. Be ready to discuss these scenarios in detail during your interview to highlight your hands-on experience.
✨Tip Number 4
Be prepared to discuss your availability for on-call shifts and your ability to reach the datacentre within the required time frame. This shows that you understand the commitment involved and are ready to meet the demands of the role.
We think you need these skills to ace Data Centre Technician
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in technical support, installations, or working in a data centre environment. Mention specific tasks you've handled, such as hardware troubleshooting or cabling installations.
Showcase Technical Skills: List your technical skills that are relevant to the role, such as knowledge of Oracle Cloud Infrastructure, cabling expertise, and familiarity with ticketing systems. Be specific about the tools and technologies you have used.
Demonstrate Problem-Solving Abilities: Provide examples of how you've resolved escalations or cleared blocking issues in past roles. This will show your ability to handle challenges effectively, which is crucial for this position.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the job posting, such as '24x7 site coverage' and 'mission critical operations', to demonstrate your understanding of the role's requirements.
How to prepare for a job interview at ORACLE Deutschland B.V. & Co. KG
✨Understand the Role Requirements
Make sure you thoroughly understand the responsibilities of a Data Centre Technician. Familiarise yourself with tasks like hardware troubleshooting, cabling, and site planning. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Oracle Cloud Infrastructure and any relevant technical skills. Highlight your familiarity with structured cabling installation and fault diagnosis, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Since the job involves resolving escalations and clearing blocking issues, be ready to share examples of how you've successfully tackled technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Team Collaboration
This role requires working closely with both technical and non-technical teams. Be prepared to discuss your experience in collaborative environments and how you handle communication across different departments.
