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- Tasks: Lead a team of 6-12 Administrators in delivering top-notch customer service.
- Company: Join a dynamic client based in Bromley Kent, focused on exceptional customer support.
- Benefits: Enjoy a hybrid work model with flexibility and a supportive team environment.
- Why this job: Make a real impact by improving processes and developing your team's skills.
- Qualifications: Experience in customer service and team management is essential.
- Other info: Opportunity for growth and continuous learning in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
A client based in Bromley Kent is recruiting for a Team Leader within their Customer Services department. The Team Leader is responsible for assisting in managing a high level of administrative support services. The Team Leader supports the Customer Services Manager in developing the team of 6-12 Administrators. Key Responsibilities & Duties Manage the day to day duties in accordance with agreed service levels Review, monitor and maintains quality controls of the teams work, providing feedback Identify and provide training required by the team Regularly assesses the performance and behavioural competencies of team members Reviews objectives and creates training and development plans Deals with customer complaints Continuously improves and automates administration processes Ensures procedures are up-to-date and fit for purpose Works within agreed process and payment authority levels Manage business practises, processes, changes and risks Completes administration tasks as and when required Knowledge, Skills & Experience Experience of working as a cu…
Team Leader, Customer Service Administration Support - HYBRID employer: Recruit Select
Contact Detail:
Recruit Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader, Customer Service Administration Support - HYBRID
✨Tip Number 1
Familiarize yourself with the specific customer service processes and administrative tasks relevant to the role. Understanding the nuances of these processes will help you demonstrate your capability to manage and improve them during the interview.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you provided feedback, training, and support to team members to enhance their performance.
✨Tip Number 3
Research common customer complaints in the industry and think about how you would handle them. Being able to articulate your approach to resolving issues will show that you're proactive and customer-focused.
✨Tip Number 4
Stay updated on the latest trends in customer service and administration. Mentioning any relevant tools or technologies that can automate processes will demonstrate your commitment to continuous improvement and efficiency.
We think you need these skills to ace Team Leader, Customer Service Administration Support - HYBRID
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Team Leader position in Customer Service Administration Support.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and team management. Emphasize any previous roles where you managed a team or improved administrative processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing administrative support services. Mention specific examples of how you've developed teams or improved processes in past roles.
Highlight Relevant Skills: In your application, make sure to highlight skills such as quality control, training development, and performance assessment. These are crucial for the role and should be evident in your application.
How to prepare for a job interview at Recruit Select
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated team members and handled conflicts.
✨Understand Customer Service Dynamics
Familiarize yourself with the key aspects of customer service administration. Be ready to discuss how you would handle customer complaints and improve service quality, as this will show your understanding of the role's responsibilities.
✨Highlight Your Training Experience
Since part of the role involves identifying training needs and developing team members, be prepared to share your experiences in training or mentoring others. Discuss specific training programs you've implemented or participated in.
✨Discuss Process Improvement
The job emphasizes continuous improvement and automation of processes. Think of examples where you've successfully streamlined operations or improved efficiency in previous roles, and be ready to share these during the interview.
