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For Companies At a Glance
- Tasks: Engage with supporters, handle donations, and maintain records using Salesforce.
- Company: Join Dogs Trust, the UK's leading dog charity dedicated to improving dogs' lives since 1891.
- Benefits: Enjoy a supportive team environment and the chance to make a real difference for dogs.
- Why this job: Be part of a passionate community, inspire others, and contribute to a noble cause.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office are essential.
- Other info: Experience with databases is a plus, but not mandatory.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you have excellent customer service skills? Can you help us put our wonderful supporters at the heart of everything we do?
At Dogs Trust, we’re incredibly fortunate to have a passionate community of supporters who share their love of dogs every day. Their generosity powers our mission to improve the lives of dogs across the UK.
We’re looking for a Supporter Stewardship Agent to deliver outstanding customer care – recognising supporter loyalty, demonstrating the impact of their contributions, and inspiring them to continue being part of our journey.
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What does this role do?
As a Supporter Stewardship Agent, you will:
- have meaningful conversations with our supporters—taking donations, answering questions, sharing your love of dogs, and resolving queries.
- set up, amend, and maintain supporter records using our database (Salesforce).
- liaise with other teams and departments to ensure supporter queries are resolved efficiently
- support our Gift Processing team with donation handling and administration during peak periods.
Could this be you?
To be successful in this role, you’ll be a confident communicator with an excellent telephone manner and the ability to build rapport with supporters. A team player with strong problem-solving skills, you’ll also have a keen eye for detail and good numeracy skills. Proficiency in Microsoft Word, Excel, and Outlook is essential, as well as experience with databases (although not essential, Salesforce knowledge is desirable).
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
Supporter Stewardship Agent employer: Dogs Trust
Contact Detail:
Dogs Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Stewardship Agent
✨Tip Number 1
Familiarise yourself with Dogs Trust's mission and values. Understanding their commitment to dog welfare will help you connect with supporters and demonstrate your passion during conversations.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for meaningful conversations with supporters, allowing you to build rapport and handle queries effectively.
✨Tip Number 3
Get comfortable with Salesforce or similar databases. Even if you don't have direct experience, showing a willingness to learn and adapt to new systems can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Dogs Trust. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Supporter Stewardship Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Supporter Stewardship Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: In your CV and cover letter, provide specific examples of your customer service experience. Highlight situations where you successfully resolved queries or built rapport with clients, as this is crucial for the role.
Highlight Relevant Technical Skills: Mention your proficiency in Microsoft Word, Excel, and Outlook, as well as any experience with databases. If you have knowledge of Salesforce, be sure to include that, as it is desirable for the position.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your passion for Dogs Trust and your commitment to supporting their mission. Use this opportunity to convey your enthusiasm for dogs and how you can contribute to their community of supporters.
How to prepare for a job interview at Dogs Trust
✨Show Your Passion for Dogs
Make sure to express your love for dogs during the interview. Share personal stories or experiences that highlight your connection with animals, as this will resonate with the values of Dogs Trust and demonstrate your commitment to their mission.
✨Demonstrate Excellent Communication Skills
Since the role requires meaningful conversations with supporters, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully resolved customer queries or built rapport with clients.
✨Familiarise Yourself with Salesforce
While Salesforce knowledge is desirable, it’s important to show your willingness to learn. If you have experience with other databases, be ready to discuss how those skills can transfer to using Salesforce effectively.
✨Highlight Teamwork and Problem-Solving Abilities
Prepare examples that showcase your ability to work collaboratively in a team and solve problems efficiently. Discuss situations where you’ve had to liaise with different departments to resolve issues, as this will demonstrate your capability to handle supporter queries effectively.
