Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to ensure smooth payment processing and excellent customer service.
- Company: Be part of a dynamic Retail Bank focused on delivering top-notch financial services.
- Benefits: Enjoy a supportive work environment with opportunities for growth and impact.
- Why this job: Make a difference in customer outcomes while developing your skills in a regulated banking setting.
- Qualifications: Previous experience in payments within a regulated banking environment is essential.
- Other info: This is a maternity cover role for 9-12 months, perfect for gaining valuable experience.
The predicted salary is between 36000 - 60000 £ per year.
Your new company This is an exciting opportunity to join the Operations Transaction Processing team in a Retail Bank on a maternity cover basis for 9-12 months. You will play a crucial role in ensuring accurate and efficient processing within service levels, delivering excellent customer outcomes while adhering to the Bank\’s policies, procedures, and guidelines. This role offers a dynamic and supportive environment where you can make a significant impact. Your new role Payment Systems Proficiency: Strong knowledge of CHAPS, Faster Payments, Bacs, and SWIFT systems. Account Maintenance: Experience in maintaining accounts, handling direct debits, cheque clearing, card administration, and processing commercial property finance and treasury deals. Complex Case Handling: Ability to manage complex cases and queries with minimal support. Customer Service: Strong skills in resolving complex customer queries and complaints. Internal Controls: Adherence to internal controls, procedures, and regulatory requirements. What you\’ll need to succeed Regulated Banking Experience in a Payments role: Previous experience in a regulated banking financial service environment. UK Retail Banking Systems: Experience working with UK retail banking clearing systems. Systems Knowledge: Proficiency in systems like Salesforce, EBS, Engage, ICS, and DSX. Cleari…
Payments Analyst FTC employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Analyst FTC
✨Tip Number 1
Familiarize yourself with the specific payment systems mentioned in the job description, such as CHAPS, Faster Payments, Bacs, and SWIFT. Understanding how these systems operate will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have in regulated banking environments. Be prepared to discuss specific scenarios where you adhered to internal controls and regulatory requirements, as this will show that you understand the importance of compliance in the banking sector.
✨Tip Number 3
Brush up on your customer service skills, especially in handling complex queries and complaints. Think of examples from your past roles where you successfully resolved difficult situations, as this will illustrate your ability to deliver excellent customer outcomes.
✨Tip Number 4
If you have experience with the systems listed, like Salesforce or EBS, be ready to discuss how you've used them in your previous roles. Showing familiarity with these tools can set you apart from other candidates and demonstrate your readiness to hit the ground running.
We think you need these skills to ace Payments Analyst FTC
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in payments processing and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in a regulated banking environment, particularly with payment systems like CHAPS, Faster Payments, and Bacs. Use specific examples to demonstrate your expertise.
Showcase Customer Service Skills: Since the role requires strong customer service skills, include examples of how you've successfully resolved complex customer queries or complaints in your past roles. This will show that you can deliver excellent customer outcomes.
Proofread Your Application: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a payments analyst role.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Show Your Payments Knowledge
Make sure to highlight your understanding of payment systems like CHAPS, Faster Payments, Bacs, and SWIFT. Be prepared to discuss how you've used these systems in previous roles and any challenges you faced.
✨Demonstrate Customer Service Skills
Prepare examples of how you've resolved complex customer queries and complaints in the past. This will showcase your ability to deliver excellent customer outcomes, which is crucial for this role.
✨Discuss Your Experience with Internal Controls
Be ready to talk about your experience adhering to internal controls and regulatory requirements. This shows that you understand the importance of compliance in a banking environment.
✨Familiarize Yourself with Relevant Systems
Brush up on your knowledge of systems like Salesforce, EBS, Engage, ICS, and DSX. Being able to discuss your proficiency with these tools will demonstrate your readiness for the role.
