Service Manager

Service Manager

Derby Full-Time 39600 - 66000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to enhance customer service and operational performance in a dynamic dealership.
  • Company: Join a forward-thinking, well-established dealership in the motor industry.
  • Benefits: Enjoy a competitive salary, bonus opportunities, and a supportive work environment.
  • Why this job: Be part of a vibrant culture focused on team development and exceptional service.
  • Qualifications: Experience in service management within the motor industry is essential.
  • Other info: This is a full-time, permanent role based in Nottinghamshire.

The predicted salary is between 39600 - 66000 £ per year.

Service Manager (Motor Industry)

Nottinghamshire

Up to £55k + Bonus | Full-Time | Permanent

Are you a dynamic and experienced Service Manager looking for your next challenge? A well-established, forward-thinking dealership in the motor industry is seeking a hands-on leader to drive operational performance, team development, and exceptional customer service.

As the Service Manager, you\’ll take ownership of the full customer journeyfrom first contact to aftersaleswhile leading a team of Service Advisors, Customer Relations Manager and Service Team Leader. This role is perfect for someone who thrives in a fast-paced environment and has a strong background in dealership service operations that is looking for a role where they have true influence and impact.

Key Responsibilities:

  • Lead, coach, and develop a high-performing service team
  • Oversee workflow, appointments, and KPI achievement
  • Resolve customer escalations and ensure service excellence
  • Collaborate with workshop and parts teams for seamless operations
  • Drive continuous improvement in systems, processes, and customer satisfaction
  • Step in operationally when neededthis is a hands-on role

About You:

  • Proven experience as a Service Manager (preferably in the vehicle or automotive sectors)
  • Strong leadership, problem-solving, and interpersonal skills
  • Comfortable working under pressure and adapting to change
  • Experience with DMS systems (Keyloop ideal) and Microsoft Office

If you\’re passionate about delivering exceptional service and ready to take the next step in your career, wed love to hear from you. This is a truly meritocratic environment where you can grow your role and influence with great opportunity to grow your career and development further.

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Service Manager employer: Turner & Voce Limited

Join a well-established and forward-thinking dealership in Nottinghamshire, where your leadership as a Service Manager will be valued and rewarded. With a strong focus on team development and exceptional customer service, we offer a supportive work culture that encourages growth and innovation. Enjoy competitive benefits, including a generous bonus structure, while being part of a dynamic environment that prioritises employee satisfaction and career advancement.
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Contact Detail:

Turner & Voce Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Manager

✨Tip Number 1

Research the dealership's values and recent achievements. Understanding their mission and what they pride themselves on will help you align your experience with their goals during any discussions.

✨Tip Number 2

Network within the motor industry, especially in Nottinghamshire. Attend local automotive events or join relevant online forums to connect with current employees or industry professionals who can provide insights about the dealership.

✨Tip Number 3

Prepare specific examples of how you've improved operational performance and customer satisfaction in previous roles. Being able to share measurable outcomes will demonstrate your capability as a Service Manager.

✨Tip Number 4

Showcase your leadership style by discussing how you develop and motivate teams. Be ready to explain your approach to team dynamics and how you handle challenges, as this is crucial for the role.

We think you need these skills to ace Service Manager

Leadership Skills
Customer Service Excellence
Operational Management
Team Development
Performance Monitoring
Conflict Resolution
Budget Management
Technical Knowledge of Motor Vehicles
Sales and Marketing Skills
Communication Skills
Problem-Solving Skills
Time Management
Adaptability
Negotiation Skills

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Service Manager position. Tailor your application to highlight how your experience aligns with these expectations.

Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in the motor industry, particularly any leadership positions. Use specific examples to demonstrate your ability to drive operational performance and enhance customer service.

Showcase Leadership Skills: As a Service Manager, strong leadership is crucial. Include examples of how you've successfully developed teams or improved processes in past roles. This will show that you have the hands-on approach they are looking for.

Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also conveys your passion for the motor industry and commitment to exceptional customer service. Make sure to address why you want to work for this particular dealership.

How to prepare for a job interview at Turner & Voce Limited

✨Showcase Your Leadership Skills

As a Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how it has positively impacted performance.

✨Understand the Motor Industry

Make sure you have a solid understanding of the motor industry, including current trends and challenges. Research the dealership's specific market position and be ready to discuss how you can contribute to their success.

✨Emphasise Customer Service Excellence

Exceptional customer service is key in this role. Be prepared to share specific instances where you've gone above and beyond for customers, and how you plan to instil a customer-first culture within the team.

✨Prepare Questions for the Interviewers

Having insightful questions ready shows your genuine interest in the role and the company. Ask about their expectations for the Service Manager position, team dynamics, and how they measure success in the role.

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