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- Tasks: Handle inbound calls from customers making claims on their policies.
- Company: Join a stylish, newly renovated office in the heart of Harrogate.
- Benefits: Enjoy a vibrant work environment with potential perks and flexible hours.
- Why this job: Make a real difference by helping customers in need during stressful situations.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: Perfect for high school and college students looking for part-time work.
The predicted salary is between 28800 - 43200 £ per year.
We have a fantastic opportunity for a Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy. You\’ll be dealing with customers who are in a variety of different situations; ranging from vehicles that won\’t start at a home address, through to roadside breakdowns or ro…
Night Breakdown Claims Handler employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Breakdown Claims Handler
✨Tip Number 1
Familiarise yourself with common breakdown scenarios and the claims process. Understanding the typical issues customers face will help you respond confidently and empathetically during the interview.
✨Tip Number 2
Practice your communication skills, especially how to handle difficult conversations. As a Breakdown Claims Handler, you'll need to reassure customers in stressful situations, so showcasing your ability to remain calm and supportive is key.
✨Tip Number 3
Research our company culture and values. Being able to demonstrate how your personal values align with ours during the interview can set you apart from other candidates and show that you're a great fit for our team.
✨Tip Number 4
Prepare questions to ask during the interview about the role and the team. This shows your genuine interest in the position and helps you assess if it's the right fit for you as well.
We think you need these skills to ace Night Breakdown Claims Handler
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Breakdown Claims Handler. Highlight your ability to handle customer calls and manage various situations effectively in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service or claims handling. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working at their head office in Harrogate and how your skills align with their needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a claims handler.
How to prepare for a job interview at pib Group
✨Understand the Role
Make sure you thoroughly understand what a Breakdown Claims Handler does. Familiarise yourself with the types of claims you’ll be handling and the common issues customers face. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Empathy
Since you'll be dealing with customers in stressful situations, it's crucial to demonstrate empathy during the interview. Prepare examples of how you've handled difficult customer interactions in the past, highlighting your ability to remain calm and supportive.
✨Practice Active Listening
During the interview, practice active listening. This means paying close attention to the interviewer’s questions and responding thoughtfully. It shows that you value communication, which is key in a claims handling role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to describe how you would handle specific claims situations. Think about potential scenarios beforehand and outline your thought process on how to resolve them effectively.
