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- Tasks: Lead our sports centre, ensuring a fun and safe environment for all visitors.
- Company: Join a vibrant sports club dedicated to community and customer experience.
- Benefits: Enjoy life insurance, a bonus scheme, and a supportive work culture.
- Why this job: Be part of a passionate team, drive innovation, and make a real impact in sports.
- Qualifications: 5+ years in leisure/hospitality, with strong management and customer service skills.
- Other info: Full-time role based in Basildon; must be ready to commute or relocate.
The predicted salary is between 24000 - 42000 £ per year.
Leisure Centre Manager
Location: Basildon
Key Responsibilities and Duties:
As Centre Manager , you will be responsible for the success of the Centre. We have high expectations for all of our centres in terms of revenue, court utilisation, and customer experience. You will be charged with ensuring these expectations are met.
The role will suit someone who is enthusiastic, self-motivated, and ambitious; a real people person who is passionate about sport, interacting with customers and players of all ages, and managing and growing a hugely welcoming sports club.
Responsibilities include, but are not limited to:
- Manage the centre on a day-to-day basis, creating a safe and welcoming environment
- Responsible for the club P&L
- Maximize court utilisation via analysis and innovative solutions
- Create and direct the schedule of Club activities and events
- Oversee and drive retail and F&B operations
- Create a social atmosphere and club community
- Manage customer/member communications, channels, booking platforms, and service
- Oversee and manage an outstanding team of freelance padel Coaches, whilst providing basic coaching yourself
- Support in creating social media content for the site
- Liaison with site landlord and the local community where required
Key Skills and Competencies:
- 5+ years of work experience
- Experience of operating a hospitality or leisure facility or running leisure events
- Strong commercial and business acumen
- Ability to analyse utilisation data and design/implement actions to improve accordingly
- Ideally, knowledge of marketing and customer outreach
- Detail-oriented, questioning how the Centre can improve
- A vibrant, warm, and enthusiastic personality; team player with outstanding communication skills
- An entrepreneur: someone who takes responsibility and gets things done
Job Type: Full-time
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Life insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Basildon SS14: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Salary Expectations?
Experience:
- Leisure Centre / Hospitality: 5 years (required)
- Supervising experience: 1 year (required)
- Customer service: 1 year (required)
- Management: 1 year (required)
- F&B operations: 1 year (required)
Work Location: In person
#J-18808-Ljbffr
Sports Centre Manager employer: Locomo EV
Contact Detail:
Locomo EV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports Centre Manager
✨Tip Number 1
Make sure to highlight your experience in managing leisure or hospitality facilities. Use specific examples of how you've successfully increased revenue or improved customer satisfaction in previous roles.
✨Tip Number 2
Demonstrate your ability to analyze data and implement changes. Prepare to discuss any tools or methods you've used to maximize court utilization or improve operational efficiency.
✨Tip Number 3
Show your passion for sports and community engagement. Be ready to share ideas on how you would create a welcoming atmosphere and foster a strong club community.
✨Tip Number 4
Emphasize your communication skills and team management experience. Think of examples where you've successfully led a team or improved customer interactions, as this will be crucial for the role.
We think you need these skills to ace Sports Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing leisure or hospitality facilities. Emphasize your achievements in customer service, team management, and any innovative solutions you've implemented to improve operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and community engagement. Mention specific examples of how you've successfully managed teams and improved customer experiences in previous roles.
Highlight Key Skills: In your application, clearly outline your commercial acumen, ability to analyze data, and experience in marketing and customer outreach. These skills are crucial for the role and should be prominently featured.
Address Salary Expectations: Be prepared to discuss your salary expectations in your application. Research industry standards for similar positions to provide a reasonable range that reflects your experience and the responsibilities of the role.
How to prepare for a job interview at Locomo EV
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports and leisure activities during the interview. Share personal experiences that highlight your passion and how it translates into creating a welcoming environment for customers.
✨Demonstrate Your Business Acumen
Be prepared to discuss your experience with managing P&L and maximizing court utilization. Bring examples of how you've successfully analyzed data and implemented innovative solutions in previous roles.
✨Highlight Your People Skills
As a Centre Manager, you'll be interacting with a diverse range of people. Share examples of how you've built strong relationships with customers and team members, and how you foster a positive community atmosphere.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as managing customer complaints or organizing events. Think through potential scenarios and your approach to ensure a smooth operation at the centre.
