Centre Manager - Ocean Terminal

Centre Manager - Ocean Terminal

Full-Time 48000 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the Ocean Terminal team to drive growth and enhance retail performance.
  • Company: Join a dynamic team at Ocean Terminal, a key retail destination.
  • Benefits: Enjoy competitive pay, training opportunities, and a vibrant work culture.
  • Why this job: Be a motivational leader and make a real impact in a thriving retail environment.
  • Qualifications: Senior management experience in retail, strong leadership, and financial skills required.
  • Other info: 40 hours per week with potential for career growth.

The predicted salary is between 48000 - 72000 £ per year.

Purpose of the Role

As Centre Manager at Ocean Terminal, you will work closely with the Ambassador Group and Savills teams to lead the successful operation of the development to achieve ongoing growth through strategic direction, management leadership, stakeholder influence and engagement, innovation and accountability.

As Centre Manager you will clearly communicate the vision for the Scheme, including the values, culture and behaviours. You will be a strong and motivational leader who has a proven track record in effectively developing and nurturing teams in a large retail environment.

As part of the asset team, you will assist with driving performance and growth to strengthen the asset and ensure its long term success. You will assist in enhancing the overall profitability and performance of the scheme by assisting with the implementation of the commercialisation strategy aligned with the brand and driving other non rental revenue streams. Experience in managing operational budgets and P&L accounts is essential.

The Centre Manager will represent Ocean Terminal as the public face of the development maintaining relationships with all key internal and external stakeholders. Experience in dealing with multiple stakeholders is required.

Key Responsibilities

Main Duties

Financial Performance

  • Provide input into the annual business plan for the centre, have a full understanding and appreciation of the business strategy and take responsibility for its implementation within the context of the onsite team.
  • Assist with service charge budgeting and non-recoverable expenditure capital expenditure budgeting.
  • Managing and reviewing the annual service charge budgets for the main centre and car park (in excess of £2m per annum).
  • Work with occupiers to maintain retail sales opportunities.
  • Work with the Asset Management and Commercial Teams in the development and execution of the marketing budget and strategy to drive retail sales and footfall.
  • Assist the Asset Management Team in the strategy for the management of void units to maximise income, minimise the non recoverable rates and other cost liabilities and enhance the mall environment.
  • In conjunction with the managing agent, prepare the annual service charge budgets, manage expenditure throughout the service charge period and assist with the reconciliation at year end.

Staff Training and Development

In liaison with the managing agent, the Centre Manager will be responsible for:

  • The ongoing training and development of all Centre management staff.
  • Implement Training Needs Analysis for each team member on a six monthly basis.
  • Conduct staff appraisals in accordance with the Savills staff appraisal policy.
  • Attend all Management Meetings and any other meeting as requested by the Management Surveyor / Asset Manager or Shareholder.

Specific Management Responsibilities

  • Provide effective leadership and empower employees to ensure the development and encouragement of all staff to meet both business and personal objectives.
  • Line management of the existing management site team, conducting appraisals, setting personal targets and carrying out pay and bonus reviews.
  • Measure performance against key business plan targets and ensure individuals are accountable.
  • In conjunction with Savills’ HR team, ensure disciplinary and grievance procedures are actioned appropriately.
  • Work closely with the Savills’ management team on the production of the service charge budgets and booklets, the payment of invoices and control of expenditure as well as portfolio changes in operational policy and procedure.
  • In conjunction with the Savills’ Operations team, attend cross portfolio centre management meetings, share ideas and policies that can enhance the performance of the Outlet.

Overview

Build and promote the Ocean Terminal Brand through relationships with all key stakeholders. Ensure consistency of message and act as an ambassador for the Centre.

Tenants

  • Chair the brand meetings and service charge update meetings.
  • Maintain a good relationship with all store managers and that regular anchor store and unit store meetings are scheduled. Feedback anecdotal and actual trade information through the weekly & monthly trading reports to the managing agents and Shareholder.
  • Work with the managing agent and shareholder to oversee the monitoring of tenant compliance.

Marketing

Visitors

  • To consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally.
  • Act as the main PR spokesperson for Ocean Terminal as instructed by the Asset Manager.
  • Maintain a good relationship with the local press and promote positive PR stories about the centre.

Media

  • Oversee promotional media releases that are of a local nature.
  • All other media statements and releases will require Shareholder / Asset management approval prior to release.

Operations

  • Work with the Management Team to ensure the highest standards of operational efficiency and customer care at all levels, including service to staff, retailers and visitors.
  • With the external Facilities Manager, oversee and review all operational policies and procedures as required.
  • Work with the management surveyor and Management Team to prepare and review the Planned Preventative Maintenance (PPM) programme for the Centre.
  • In conjunction with any appointed service partners, oversee providers of Security, Environmental Services, Customer Service and M&E services.

Quality Assurance/ Customer Service

Compliance

  • Ensure adherence to all company policies, Health and Safety procedures and statutory compliance, taking responsibility for the Centre’s Health and Safety Policy ensuring it is communicated to all staff effectively.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the Centre and the overall business objectives of the Asset Manager or Shareholder.

Skills, Knowledge and Experience

Minimum:

  • Senior Management experience.
  • Previous experience of managing a retail/leisure scheme.
  • Strong leadership and people management skills.
  • Excellent communicator at all levels.
  • Excellent financial management skills.
  • Previous PR and Marketing exposure.
  • Excellent presentation skills.
  • Self-motivated.
  • Budgetary Management Experience.
  • P & L Experience.
  • Strong operational H&S knowledge (preferably holding a qualification IOSH Managing Safely or equivalent).

Desirable:

  • Previous exposure of managing a large retail/leisure scheme.
  • Good knowledge of ESG, Corporate Responsibility and environmental issues.
  • Achievement of other professional qualifications / awards relevant to the role.

Working Hours – 40 hrs per week.

Please see our Benefits Booklet for more information.

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Centre Manager - Ocean Terminal employer: Savills Management Resources

As a Centre Manager at Ocean Terminal, you will join a dynamic and supportive work environment that prioritizes employee growth and development. With a strong emphasis on leadership and team empowerment, we offer comprehensive training programs and opportunities for career advancement, all while fostering a culture of innovation and accountability. Located in a vibrant retail hub, our company not only values your contributions but also provides a platform for you to make a meaningful impact on the community and enhance the overall customer experience.
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Contact Detail:

Savills Management Resources Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Centre Manager - Ocean Terminal

Tip Number 1

Familiarize yourself with the Ocean Terminal brand and its values. Understanding the culture and vision of the center will help you communicate effectively with stakeholders and demonstrate your alignment with their goals during the interview.

Tip Number 2

Highlight your experience in managing operational budgets and P&L accounts. Be prepared to discuss specific examples of how you've successfully managed financial performance in previous roles, as this is a key responsibility for the Centre Manager position.

Tip Number 3

Showcase your leadership skills by preparing examples of how you've developed and nurtured teams in a retail environment. Discuss your approach to staff training and development, as well as how you've empowered employees to achieve both business and personal objectives.

Tip Number 4

Demonstrate your ability to build relationships with multiple stakeholders. Prepare to share experiences where you've successfully engaged with tenants, management teams, and external partners to drive performance and enhance customer satisfaction.

We think you need these skills to ace Centre Manager - Ocean Terminal

Senior Management Experience
Retail Management
Leadership Skills
People Management
Financial Management
P&L Management
Budgetary Management
Excellent Communication Skills
Public Relations Experience
Marketing Strategy Development
Presentation Skills
Operational Health & Safety Knowledge
Stakeholder Engagement
Customer Service Excellence
Training and Development
Strategic Planning

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Centre Manager position at Ocean Terminal. Tailor your application to highlight relevant experience in managing retail environments and leading teams.

Highlight Leadership Experience: Emphasize your leadership skills and experience in your CV and cover letter. Provide specific examples of how you've successfully developed and nurtured teams in previous roles, particularly in a retail or leisure context.

Showcase Financial Acumen: Since financial performance is crucial for this role, detail your experience with budget management, P&L accounts, and any relevant financial strategies you've implemented in past positions.

Communicate Effectively: As the role requires excellent communication skills, ensure your application reflects your ability to engage with various stakeholders. Use clear and concise language, and consider including examples of successful stakeholder engagement from your previous roles.

How to prepare for a job interview at Savills Management Resources

Showcase Your Leadership Skills

As a Centre Manager, strong leadership is key. Be prepared to share specific examples of how you've successfully led teams in a retail environment. Highlight your ability to motivate and develop staff, as well as how you handle performance management.

Demonstrate Financial Acumen

Since managing operational budgets and P&L accounts is essential for this role, come ready to discuss your experience with financial management. Be specific about your involvement in budgeting processes and how you've contributed to improving financial performance in previous roles.

Engage with Stakeholder Management

This position requires dealing with multiple stakeholders. Prepare to discuss your experience in building and maintaining relationships with various parties, including tenants, management teams, and external partners. Share examples of how you've effectively communicated and collaborated with these groups.

Prepare for Marketing and PR Discussions

As the public face of Ocean Terminal, you'll need to be comfortable discussing marketing strategies and public relations. Think about past experiences where you've successfully promoted a brand or managed media relations, and be ready to share those insights during the interview.

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