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- Tasks: Deliver outstanding customer care and meet store goals as an O2 Retail Advisor.
- Company: Join O2, a leader in providing unique customer experiences in the digital world.
- Benefits: Enjoy flexible hours, comprehensive training, and opportunities for personal development.
- Why this job: Be a key player in creating memorable moments and thrive in a supportive team environment.
- Qualifications: No specific experience required; just bring your passion for customer service and learning.
- Other info: Attend a 4-day induction to kickstart your journey with O2.
The predicted salary is between 24000 - 36000 £ per year.
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule. As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, while working together with your team to meet your store’s wider goals. At O2, we take pride in offering a unique customer experience. We will train and empower you to deliver this by getting to know the customers, understanding their needs, and recommending the best products and services to improve their digital lives. You are a key player in creating memorable moments for our customers and helping our store thrive. Here’s what you need to know: What you’ll do Become an expert in all things O2, promoting our products, services, and brand. Consistently meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message. Take ownership of your own performance and contribute to the overall success of O2. Embrace opportunities for personal development with support from store leadership and O2 resources. Training Experience an exceptional induction program that delves deep into all aspects of Virgin Media O2. We’ll ensure you’re well-prepared for success and able to serve our customers. You will be required to attend a 4-day (30 hours) induction within the first two weeks of your start date. W…
Retail Advisor employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor
✨Tip Number 1
Familiarize yourself with O2's products and services before your interview. Understanding the brand and its offerings will help you speak confidently about how you can contribute to delivering an outstanding customer experience.
✨Tip Number 2
Showcase your flexibility and willingness to adapt to changing schedules. Be prepared to discuss examples from your past experiences where you've successfully managed unexpected changes or worked extra hours to meet team goals.
✨Tip Number 3
Highlight your teamwork skills during the application process. O2 values collaboration, so share specific instances where you've worked effectively with others to achieve a common goal or improve customer satisfaction.
✨Tip Number 4
Express your eagerness for personal development. Mention any relevant training or learning experiences you've had in the past, and convey your enthusiasm for the induction program that O2 offers to ensure you're set up for success.
We think you need these skills to ace Retail Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Retail Advisor position. Understand the key responsibilities and the skills required, such as customer care and teamwork.
Tailor Your CV: Customize your CV to highlight relevant experience in retail or customer service. Emphasize any achievements that demonstrate your ability to meet targets and provide excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of O2's brand values. Mention specific examples of how you have created memorable moments for customers in previous roles.
Showcase Flexibility: In your application, mention your flexibility regarding working hours. Highlight your willingness to adapt to the store's needs and your commitment to delivering outstanding performance.
How to prepare for a job interview at Virgin Media O2
✨Show Your Flexibility
Since flexibility is essential for the Retail Advisor role, be prepared to discuss your availability and willingness to work additional hours. Highlight any past experiences where you adapted to changing schedules or demands.
✨Demonstrate Customer Care Skills
Prepare examples of how you've delivered outstanding customer service in previous roles. Think about specific situations where you went above and beyond to meet a customer's needs, as this aligns with O2's focus on creating memorable moments.
✨Know the O2 Brand
Familiarize yourself with O2's products, services, and brand values. Be ready to discuss why you want to work for O2 and how you can contribute to promoting their offerings effectively.
✨Emphasize Team Collaboration
Since teamwork is crucial in achieving store goals, share examples of how you've successfully worked in a team environment. Discuss how you can support your colleagues and contribute to a positive store atmosphere.
