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- Tasks: Lead operational improvements and manage care quality in various homes across the UK.
- Company: Barchester is dedicated to providing high-quality care and support in a warm environment.
- Benefits: Enjoy a competitive salary, mobile, laptop, and free training opportunities.
- Why this job: Make a real impact on residents' lives while growing your leadership skills in a supportive culture.
- Qualifications: Must be a pinned Nurse with experience in home management and service improvement.
- Other info: Flexibility required for travel and varied working hours, including nights and weekends.
The predicted salary is between 43200 - 72000 £ per year.
ABOUT THE ROLE As Operations Manager within the North Division at Barchester, you\’ll drive a change and improvement programme alongside the Divisional Director, Regional Director and Line Managers in homes where specific operational challenges have been identified. We\’ll look to you to take on General Manager responsibilities and become a CQC Registered Manager if needed. It\’ll come under your remit to identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements where possible. With the support of our Business Manager, you\’ll also prepare an annual budget, manage all sales enquires and proactively promote the home in the local community. Your leadership style will build a culture of robust performance management. By overseeing recruitment, training, motivation, communication, supervision and appraisal, you\’ll help to tackle any poor performance. At the heart of your leadership will be a determination to deliver quality care in fact, you\’ll be a role model who demonstrates person-centred care by building close and trusting relationships with residents. This is a demanding but rewarding national role that could see you based anywhere in the UK. You must be prepared to travel long distances with regular periods of time away from home. As you\’ll be working within our homes, you\’ll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and you\’ll be a strong, resilient and confident individual who will thrive on this. ABOUT YOU You must be a pinned Nurse, with extensive experience of managing a home and leading service improvements to join us as an Operations Manager. It\’s also important that you have a strong understanding of regulatory and statutory requirements, including fire, health and safety, COSHH, employment and compliance with the appropriate Acts. You\’ll be able to maintain good working relationships with our external regulatory or purchasing bodies with your excellent communication skills and ability to build collaborative relationships. REWARDS PACKAGE As well as a competitive salary, we can offer you impressive benefits, including a mobile, laptop, and free training and development. You\’ll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you\’d like to use your leadership and people skills in an organisation that provides the quality care you\’d expect for your loved ones, this is an empowering and rewarding place to be. 7766 #TJ #LSP #LI-Remote JBRP1_UKTJ
Operations Manager - North Division employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - North Division
✨Tip Number 1
Familiarize yourself with the specific operational challenges that Barchester faces in their North Division. Research recent news articles or reports about the organization to understand their current priorities and how you can contribute to their improvement programs.
✨Tip Number 2
Highlight your experience in managing a home and leading service improvements during any networking opportunities. Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations for the Operations Manager role.
✨Tip Number 3
Prepare to discuss your understanding of regulatory and statutory requirements in detail. Be ready to provide examples of how you've successfully navigated compliance issues in previous roles, as this will demonstrate your capability to maintain good working relationships with external bodies.
✨Tip Number 4
Showcase your leadership style by preparing anecdotes that illustrate your ability to build a culture of performance management. Think of specific instances where you've motivated teams, tackled poor performance, or implemented training programs that led to measurable improvements.
We think you need these skills to ace Operations Manager - North Division
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing a home and leading service improvements. Include specific examples of how you've driven change and improved quality care in previous roles.
Craft a Compelling Cover Letter: In your cover letter, emphasize your leadership style and how it aligns with the role's requirements. Discuss your understanding of regulatory and statutory requirements and how you have successfully navigated these in past positions.
Showcase Communication Skills: Demonstrate your excellent communication skills by providing examples of how you've built collaborative relationships with external regulatory bodies or within your team. This is crucial for the Operations Manager role.
Highlight Flexibility and Resilience: Mention your ability to travel and work flexible hours, as well as your resilience in high-pressure situations. This will show that you are prepared for the demands of the role.
How to prepare for a job interview at Barchester Healthcare
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles and how you've successfully managed teams. Highlight specific examples where you drove change or improved performance in a challenging environment.
✨Demonstrate Knowledge of Regulatory Standards
Familiarize yourself with the relevant regulatory and statutory requirements, such as health and safety regulations. Be ready to explain how you have ensured compliance in past roles and how you would approach this in the new position.
✨Emphasize Communication Skills
Since building relationships is key, prepare to share examples of how you've effectively communicated with various stakeholders, including staff, residents, and external bodies. This will show your ability to foster collaboration and trust.
✨Prepare for Flexibility and Travel Questions
Given the nature of the role, be ready to discuss your willingness to travel and work flexible hours. Share any past experiences that demonstrate your adaptability and commitment to meeting operational needs.
