Are you ready to embark on a journey into the heart of hospitality excellence? Firmdale Hotels, a renowned name in luxury accommodations, is calling for passionate individuals to join our dynamic team at Charlotte Street Hotel. As a Barback, you will be at the forefront of creating unforgettable experiences for our guests, all while honing your skills in a vibrant and supportive environment.
Firmdale Hotels stands as a beacon of sophistication, blending timeless elegance with modern charm across our portfolio of exclusive properties. At Charlotte Street Hotel, nestled in the heart of London\’s vibrant Soho district, we pride ourselves on delivering unparalleled service and unforgettable experiences to every guest who walks through our doors.
As a Barback, you\’ll be an integral part of our Food and Beverage team, supporting our bartenders in delivering seamless service to our discerning clientele. This entry-level position is perfect for individuals who are eager to kick-start their career in the hospitality industry, offering ample opportunities for growth and advancement. Whether you are a seasoned professional or just starting out, we welcome candidates with a passion for excellence and a drive to succeed.
Responsibilities:
- Assist bartenders in the preparation and service of beverages, ensuring timely delivery to guests.
- Maintain cleanliness and organisation behind the bar, replenishing supplies as needed.
- Uphold our commitment to exceptional customer service, anticipating and fulfilling guest needs with warmth and professionalism.
- Demonstrate a keen eye for detail, ensuring that every drink is crafted to perfection and presented with care.
- Collaborate closely with colleagues to create a seamless and memorable experience for our guests, embodying the spirit of teamwork in everything you do.
What you Need:
- A genuine passion for hospitality and a desire to learn and grow within the industry.
- Strong communication skills and the ability to thrive in a fast-paced environment.
- Impeccable attention to detail, with a focus on delivering excellence in every aspect of your work.
- A positive attitude and a willingness to go above and beyond to exceed guest expectations.
- Previous experience in a similar role is advantageous but not essential – we\’re more interested in your potential and your passion for hospitality.
What We Offer:
- Hourly rate of £15.00 – £16.00 inclusive of service charge
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year – Pedro Paulo – Hotel Cateys 2024
- Hotel Chef of the Year Finalist – Jamie Atkinson – Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel – two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel – Travel & Leisure \’IT List\’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street – Michelin keys
- Number Sixteen – Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we\’d love to hear from you! Apply now to join our passionate team and be part of something extraordinary.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Contact Detail:
Firmdale Hotels Recruiting Team