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- Tasks: Lead daily operations of The Manor, ensuring top-notch service and team performance.
- Company: Join Nelson Hotels & Inns, known for award-winning venues and exceptional hospitality.
- Benefits: Enjoy a competitive salary, 30% food discount, flexible hours, and free meals on shift!
- Why this job: Be part of a vibrant team in a historic venue, making a real impact on customer experiences.
- Qualifications: Experience in hospitality management, strong leadership skills, and a passion for customer service required.
- Other info: 100% of tips go to our teams; no tips are guaranteed.
The predicted salary is between 36000 - 60000 £ per year.
Are you an energetic & customer focused General Manager looking for a new challenge?
Do you have a passion for fresh food, and place the customer at the very heart of everything you and your team do?
Do you lead by example and strive to deliver the highest levels of service and standards through your teams?
If you answered yes to these, we want to hear from you.
Opened in March 2023, The Manor in Greasby offers new life to the 17th century building and combines local heritage with contemporary hospitality while providing quality dining and sought-after events space to residents of the Wirral and beyond.
Nelson Hotels & Inns is the award winning group behind popular venues such as The Pheasant Inn at Burwardsley, The Fishpool Inn at Delamere, The Bear’s Paw in Warmingham and the Grosvenor Pulford Hotel & Spa at Pulford just outside Chester.
SALARY & BENEFITS
Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:
- Competitive salary up to £50k including TRONC* (that’s your tips)
- 30% staff discount on food across all 5 Nelson Hotels & Inns sites
- Excellent work/life balance – a flexible rota to suit you
- Nationally recognised qualifications & professional development
- Employee assistance programme (practical, emotional and financial support services) through the Licensed Trade Charity
- Uniform provided, free onsite parking & free meals on shift!
Reporting directly to the Company Directors, as General Manager you will be responsible for running all aspects of the business on a day-to-day basis. These include the bar, restaurant, kitchen and banqueting.
You will have the managerial capacity to recruit, lead, train and develop staff to drive operational excellence.
You will be leading the financial performance of the business and have a good understanding of P&L.
You will ensure that health and safety procedures are carried out correctly at all times and maintain a ‘safety culture’ amongst the team.
You will work within specified gross profit targets for both food and drink and will also work within the labour percentages.
RESPONSIBILITIES
- Experience managing a gastropub/restaurant with banqueting facilities within the hospitality sector.
- Strong leadership skills, energetic, hardworking and hands-on manager – someone who leads by example.
- Must be able to work independently and lead a team.
- A great understanding of customer service with a positive ‘can-do’ attitude.
- You will be structured in your approach, be adaptable to change, thrive in a fast-paced environment and be extremely well organised.
- Good knowledge of H&S compliance and Licensing Laws.
- Personal License holder.
If you have experience as a general manager or restaurant manager within a gastropub, restaurant, bar, hotel or elsewhere in the hospitality sector, then make your next career move with Nelson Hotels & Inns and apply now!
*100% of tips go to our teams. Actual tips by site will vary. Tips are left solely at our guests’ discretion and are not considered as wages by the company, nor are they guaranteed in any way.
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General Manager- The Manor employer: The Fishpool Inn
Contact Detail:
The Fishpool Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager- The Manor
✨Tip Number 1
Show your passion for fresh food and customer service during the interview. Share specific examples of how you've enhanced customer experiences in previous roles, as this aligns perfectly with what we're looking for.
✨Tip Number 2
Demonstrate your leadership style by discussing how you lead by example. Highlight instances where your hands-on approach has motivated your team and improved service standards.
✨Tip Number 3
Familiarize yourself with our venues and their unique offerings. Being knowledgeable about The Manor and other Nelson Hotels & Inns locations will show your genuine interest and help you stand out.
✨Tip Number 4
Prepare to discuss your understanding of P&L and financial performance. We value candidates who can demonstrate a solid grasp of managing budgets and achieving gross profit targets.
We think you need these skills to ace General Manager- The Manor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing a gastropub or restaurant, focusing on your leadership skills and customer service expertise. Use specific examples that demonstrate your ability to lead by example and drive operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for fresh food and customer service. Mention how your values align with those of Nelson Hotels & Inns and express your enthusiasm for the General Manager position at The Manor.
Showcase Relevant Experience: In your application, emphasize your previous roles in the hospitality sector, particularly any experience with financial performance management and health & safety compliance. Highlight your adaptability and organizational skills in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Fishpool Inn
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've put customers at the heart of your previous roles and how you plan to do the same at The Manor.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight situations where you led by example and motivated your team to achieve high standards.
✨Understand Financial Performance
Be ready to talk about your experience with P&L management and how you've driven financial performance in previous roles. Discuss any strategies you've implemented to meet gross profit targets for food and drink.
✨Knowledge of Health & Safety Compliance
Familiarize yourself with health and safety procedures relevant to the hospitality sector. Be prepared to discuss how you've ensured compliance in your previous positions and how you would maintain a 'safety culture' at The Manor.
