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- Tasks: Manage hotel partnerships and drive growth through strategic account management.
- Company: Join American Express, a leader in premium travel services with a rich history of innovation.
- Benefits: Enjoy competitive salaries, flexible working options, and comprehensive health benefits.
- Why this job: Make an impact in luxury travel while collaborating with top industry partners.
- Qualifications: Strong communication skills and a passion for luxury and travel are essential.
- Other info: This hybrid role is based in London; visa sponsorship is not available.
The predicted salary is between 43200 - 72000 £ per year.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you\’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express Travel & Lifestyle Services (TLS) is one of the largest multi-channel consumer travel agencies in the world. TLS is responsible for delivering premium travel and lifestyle services to Card Members through a network of over 6,000 global travel advisors in 23 markets around the world.
The Travel & Lifestyle Services business provides exclusive access to best-in-class travel and lifestyle programs and benefits, extraordinary service, and unrivaled expertise to Card Members seeking leisure or business travel.
TLS set the standard for luxury hotel programs through our Fine Hotels + Resorts (FHR) and The Hotel Collection (THC) programs, and we have been innovating and evolving our programs, benefits, and offerings ever since to drive value for our customers and deepen their relationship with the American Express brand. In partnership with 3000+ best-in-class travel suppliers, TLS delivers unparalleled travel benefits to premium card members; optimizing the delivery of products and services through different channels, including our customer contact centers, market specific travel websites and evolving digital solutions.
Our luxury hotel programs, FHR & THC, are managed out of a central, faced paced partnerships team and this Senior Manager will play an essential role on the team, serving as the Account Manager for several strategic accounts and will be responsible for driving program growth through partner engagement.
How will you make an impact in this role?
- Manage a portfolio of accounts by driving growth opportunities and managing day-to-day Account Management responsibilities (eg. addressing Card Member complaints, managing partner escalations, negotiating contracts, selling sponsorships, and partnering with Operations Analysts to support operational issues like property rate loading and property presentment)
- Drive partner engagement through relationship management, account reviews and identification of strategic opportunities to grow FHR & THC partner sales through business development, marketing, and agent engagement
- Drive incremental Card Member benefits by selling partners on TLS value and supporting program updates and changes
- Collaborate across the enterprise with Membership Rewards, Strategic Partnerships, Premium Card Products, Co-Brand, Global Merchant Services, etc to identify opportunities to drive growth
- Support the lodging program team through annual program cycles, including but not limited to hotel contracting
- Participate in annual hotel selections and sell-ins, including:
- Reviewing existing program hotels to determine if they are meeting program standards
- Researching markets to help assess new program applicants
- Taking pitch meetings from applicant properties and proactively selling in lodging programs to desired target properties
- Support team through projects driving efficiency and innovation
Minimum Qualifications:
- Exceptional communicator, with the ability to influence and drive decisions with external partners and across the enterprise
- Strong personal presence with the ability to confidently present to leadership at all levels
- Strong strategic thinker with growth mindset that can pull in multiple viewpoints to ensure we serve our Card Members, partners and the business
- Ability to work in a fast-paced environment with a keen ability to prioritize initiatives
- A solid understanding and passion for the luxury and travel industries
- A collaborative team player with a can-do attitude and sense of humor
- Strong partner management and/or hospitality experience
- This role is hybrid and based in London
Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.
Qualifications
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones\’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Senior Manager, Hotel Partnerships employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Hotel Partnerships
✨Tip Number 1
Familiarise yourself with American Express's luxury hotel programs, Fine Hotels + Resorts and The Hotel Collection. Understanding their unique offerings and how they drive value for Card Members will help you engage effectively during interviews.
✨Tip Number 2
Network with professionals in the travel and hospitality industry, especially those who have experience with luxury brands. This can provide you with insights into current trends and challenges, which you can discuss in your conversations with the hiring team.
✨Tip Number 3
Prepare to showcase your strategic thinking skills by discussing past experiences where you've successfully driven growth or managed partnerships. Be ready to share specific examples that highlight your ability to influence decisions and foster relationships.
✨Tip Number 4
Demonstrate your understanding of the fast-paced nature of the role by preparing to discuss how you prioritise initiatives and manage multiple projects simultaneously. Highlighting your organisational skills will show that you're ready for the demands of this position.
We think you need these skills to ace Senior Manager, Hotel Partnerships
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, partner engagement, and the luxury travel industry. Use specific examples that demonstrate your ability to drive growth and manage relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury and travel industries. Discuss how your skills align with the responsibilities of the Senior Manager role and how you can contribute to American Express's goals.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application that illustrate your ability to influence decisions and present confidently to leadership. This could be through past experiences or specific projects.
Highlight Strategic Thinking: Demonstrate your strategic thinking abilities by discussing instances where you've identified growth opportunities or improved processes in previous roles. This will show your potential to contribute to the team at American Express.
How to prepare for a job interview at American Express
✨Research American Express and TLS
Before your interview, take the time to understand American Express's culture, values, and the specific role of Travel & Lifestyle Services. Familiarise yourself with their luxury hotel programs like Fine Hotels + Resorts and The Hotel Collection, as this knowledge will help you demonstrate your genuine interest in the company.
✨Showcase Your Communication Skills
As a Senior Manager, you'll need to influence and drive decisions. Prepare examples from your past experiences where you've successfully communicated with partners or stakeholders. Highlight your ability to present confidently to leadership, as this is crucial for the role.
✨Demonstrate Strategic Thinking
Be ready to discuss how you approach strategic opportunities for growth. Think about times when you've identified new business development avenues or improved partner engagement. This will show that you have the growth mindset they are looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Prepare scenarios where you've had to manage multiple priorities or resolve partner escalations effectively. This will showcase your ability to thrive under pressure and prioritise initiatives.
