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- Tasks: Be the face of a luxury building, providing top-notch service to residents and guests.
- Company: Join Hyperion Partners, representing a prestigious residential development in Central London.
- Benefits: Enjoy a competitive salary, flexible 4 days on, 4 days off schedule, and a vibrant work environment.
- Why this job: Work in an iconic setting, delivering exceptional experiences and building relationships with elite clientele.
- Qualifications: Experience in hospitality or concierge roles, excellent communication skills, and a passion for customer service.
- Other info: Ideal for those who thrive in high-pressure situations and have a keen interest in luxury lifestyle.
Location: Central London Job Type: Full-time, 4 days on, 4 days off. Schedule: Day Shifts (07:00 till 19:00) Salary: £30,000 – £32,000 Hyperion Partners is thrilled to be recruiting on behalf of our esteemed client, a luxury residential development located in the heart of London. We are seeking an experienced and customer-focused Day Concierge to join the team at this iconic, high-end property. This is a unique opportunity to work in a prestigious setting, providing exceptional service to an elite clientele. Role Overview As a Day Concierge, you will be the face of the building during daytime hours, providing impeccable service to residents and guests alike. You will act as the primary point of contact for all requests, from managing daily appointments and reservations to offering tailored recommendations for a luxury lifestyle experience. The role requires a proactive, organised individual with a passion for delivering excellence and attention to detail. Key Responsibilities Resident and Guest Services: Greet residents and guests upon arrival, offering a warm, professional welcome. Assist with a variety of requests, including arranging transport, making reservations, organising deliveries, and recommending local amenities, restaurants, and entertainment options. Handle daily administrative tasks, including managing calendars, confirming appointments, and liaising with internal teams to ensure seamless service. Provide guidance on building amenities and services, ensuring residents and guests are well-informed and well-cared-for at all times. Event and Booking Management: Coordinate event requests, such as booking meeting rooms, arranging catering, or scheduling private events within the residence. Manage bookings for residents, including restaurant reservations, transport arrangements, and personal requests. Provide bespoke recommendations for events, activities, and experiences, tailored to individual preferences. Guest Relations & Problem Solving: Address any resident or guest concerns in a professional, polite, and efficient manner, ensuring a swift resolution to any issues that arise. Provide thoughtful and personalised service, anticipating client needs before they are expressed. Liaise with maintenance, housekeeping, and security teams to ensure the building runs smoothly and that any issues are addressed promptly. Administrative Duties: Maintain a log of guest requests, appointments, and important details, ensuring accuracy for future reference. Coordinate with the management team on operational needs and assist with any ad-hoc tasks as required. Ensure that all concierge software and booking systems are kept up to date with client information and service requests. Key Requirements Experience & Skills: Proven experience in a concierge, hospitality, or customer-facing role, ideally within a luxury setting (e.g., high-end residences, hotels, or private estates). Excellent verbal and written communication skills with the ability to build strong relationships with residents, guests, and staff. A strong customer service ethos, with a passion for exceeding expectations and creating memorable experiences. High level of organisational skills and attention to detail, with the ability to manage multiple tasks effectively. Personal Attributes: A polished and professional appearance with a proactive and approachable attitude. Discretion and confidentiality in handling sensitive information. A calm, composed nature, with the ability to remain professional in high-pressure situations. Excellent problem-solving skills and the ability to handle requests swiftly and efficiently. Desirable Knowledge & Expertise: Familiarity with luxury services, local amenities, and attractions in central London. Experience with concierge management systems, including booking software and communication tools. A keen interest in luxury lifestyle services and a desire to create bespoke experiences for clients
High End Day Concierge employer: Hyperion Partners Limited
Contact Detail:
Hyperion Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High End Day Concierge
✨Tip Number 1
Familiarize yourself with the luxury services and amenities available in Central London. This knowledge will not only help you stand out during the interview but also demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in a customer-facing context. Being able to articulate your thoughts clearly and professionally is crucial for a Day Concierge role, as you'll be interacting with elite clientele.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging situations in previous roles. This will highlight your capacity to remain calm and efficient under pressure.
✨Tip Number 4
Demonstrate your attention to detail by being punctual and organized in all your interactions. This reflects the high standards expected in a luxury environment and can set you apart from other candidates.
We think you need these skills to ace High End Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in concierge, hospitality, or customer-facing roles. Emphasize any work you've done in luxury settings and showcase your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing exceptional service. Mention specific experiences where you exceeded client expectations and how you can bring that same level of excellence to the Day Concierge role.
Showcase Communication Skills: In your application, demonstrate your excellent verbal and written communication skills. Use clear and professional language, and provide examples of how you've built strong relationships with clients or guests in previous roles.
Highlight Problem-Solving Abilities: Include examples in your application that illustrate your problem-solving skills. Describe situations where you efficiently resolved issues for clients or managed multiple tasks under pressure, showcasing your ability to remain calm and composed.
How to prepare for a job interview at Hyperion Partners Limited
✨Showcase Your Customer Service Skills
As a Day Concierge, exceptional customer service is key. Be prepared to share specific examples from your past experiences where you went above and beyond for a client or resolved a challenging situation effectively.
✨Demonstrate Your Knowledge of Luxury Services
Familiarize yourself with luxury amenities and services in Central London. During the interview, mention local hotspots, restaurants, and attractions that you can recommend to residents and guests, showcasing your expertise in creating bespoke experiences.
✨Highlight Your Organizational Abilities
The role requires managing multiple tasks simultaneously. Discuss your organizational strategies and tools you use to keep track of appointments, requests, and administrative duties, ensuring seamless service delivery.
✨Exude Professionalism and Approachability
Your appearance and demeanor matter in this role. Dress professionally and maintain a friendly, approachable attitude throughout the interview. This will reflect the polished image expected of a Day Concierge.
