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- Tasks: Assist in the lettings process, from admin support to tenant communication.
- Company: Join a dedicated team focused on providing affordable homes in Gloucestershire.
- Benefits: Enjoy a competitive salary and opportunities for professional development.
- Why this job: Make a real impact by helping people find their perfect home in a supportive environment.
- Qualifications: Experience in lettings and administration; strong communication skills are essential.
- Other info: Full-time role with a focus on teamwork and customer satisfaction.
The predicted salary is between 23000 - 32000 £ per year.
Lettings Assistant Newent, Gloucester £28,760.21 per annum Permanent Full time (37 hours per week) Everyone should have a warm, safe, affordable home. As our Lettings Assistant, you’ll play a key role helping people in Gloucestershire and the surrounding areas move into a good home. Working with our tenants and teams, you will deliver effective admin and coordinator support throughout lettings process – including the preparation, advertising and allocation of homes and supporting on the moving out process. What you’ll bring to our team Proactive and organised, you’ll work together with our teams and external partners to solve problems and ensure the best results for our customers. You’ll help make sure tenant’s voices are heard and help us provide a great customer experience. Drawing on your skills and experience, you’ll contribute to the development of processes and policies that help us achieve our business objectives and KPIs as well as improving our service. What we’re looking for * Experience in lettings services and administration, good negotiation and persuasion skills. * A good knowledge of choice-based lettings systems and experience in working with those with identified vulnerabilities would be an advantage. * Provide administrative support to the successful installation of aids and adaptations within the Group’s homes. * Willing to learn and develop your knowledge of the housing sector. * Skilled in Microsoft Office, databases management. * Able to assist in the successful implementation of processes and systems to improve service delivery. * A good written and verbal communicator that can communicate effectively with all stakeholders. * Ability to work independently and manage your own workload effectively. Qualifications * Good general standard of education * Institute of Residential Property Management (IRPM) associate or higher. * Full UK driving licence and access to a vehicle insured for business purposes. * Customer Service or IT qualification would be an advantage
Lettings Assistant employer: Two Rivers Housing
Contact Detail:
Two Rivers Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Assistant
✨Tip Number 1
Familiarise yourself with the local housing market in Gloucestershire. Understanding the area and its specific lettings challenges will help you engage more effectively with potential tenants and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the lettings and housing sector. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to job referrals.
✨Tip Number 3
Brush up on your negotiation and persuasion skills. Consider role-playing scenarios with friends or colleagues to practice how you would handle various situations that may arise in lettings, as these skills are crucial for the role.
✨Tip Number 4
Showcase your organisational skills by creating a mock project plan for a lettings process. This will not only prepare you for the role but also demonstrate your proactive approach and ability to manage workloads effectively during interviews.
We think you need these skills to ace Lettings Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings services and administration. Emphasise your negotiation skills and any experience you have with choice-based lettings systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive nature and organisational skills. Mention specific examples of how you've contributed to customer service or improved processes in previous roles.
Highlight Relevant Qualifications: Include any qualifications related to customer service, IT, or the housing sector. If you have an IRPM qualification, make sure it stands out in your application.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application of how you've successfully communicated with stakeholders in past positions. This could be through written reports or verbal presentations.
How to prepare for a job interview at Two Rivers Housing
✨Showcase Your Experience
Be ready to discuss your previous experience in lettings services and administration. Highlight specific examples where you've successfully managed the lettings process or resolved tenant issues, as this will demonstrate your capability for the role.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've proactively solved problems or improved processes. This is crucial for a Lettings Assistant, as you'll need to work with teams and external partners to ensure a smooth experience for tenants.
✨Communicate Effectively
Since good communication is key in this role, practice articulating your thoughts clearly. Be prepared to explain how you would handle various stakeholder interactions, ensuring that tenants' voices are heard and valued.
✨Familiarise Yourself with Relevant Systems
Brush up on your knowledge of choice-based lettings systems and any relevant databases. Being able to discuss these systems confidently will show your readiness to hit the ground running and contribute to the team's success.
