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For Companies At a Glance
- Tasks: Manage insurance accounts and provide excellent client support daily.
- Company: Join a dynamic insurance firm in London with a collaborative culture.
- Benefits: Enjoy a modern office, flexible working options, and great corporate perks.
- Why this job: Be part of a vibrant team making a real impact in the insurance industry.
- Qualifications: Experience in insurance is essential; strong communication skills are a plus.
- Other info: This role offers opportunities for professional growth and development.
The predicted salary is between 28800 - 42000 £ per year.
Join Morton Michel, the UK\’s leading childcare insurance specialist and part of PIB Group. We\’re growing and looking for a confident, client-focused Account Handler to help us deliver exceptional service to nurseries, childminders, out-of-school clubs, and wider childcare and education clients.
You will manage a portfolio of commercial clients across the childcare sector, providing timely support throughout the policy lifecycle. You\’ll build strong relationships, ensure accurate placement and servicing of cover, and deliver a first-class experience that keeps our clients protected and informed.
What You\’ll Be Doing
- Advise our new clients on adequate and appropriate insurance covers
- Manage all aspects of the customer journey process ensuring that all customers are dealt with in a professional manner and procedures followed in line with Group Broking Procedures Provided
- Proactively contact clients or prospect client for the provision of their insurance needs
- Achieve the KPI\’s set for your role as defined by your Line Manager
- Ensure that all Inbound or outbound calls are answered to agreed service levels, within TCF parameters and to quality standards.
- Utilise communication and negotiation techniques to explain the features and benefits of our products, to internal and external customers through professional advice delivered to our clients
- Preparation and issue of Risk Registers / Pre-renewal Agendas / Submission / Renewal Reports for issue to Clients/Insurers/ Meeting confirmation reports where required
- Group accounts procedures and queries to be complied with
- Computer records, accurate creation and maintenance ensuring completeness including Intelligent labelling of system entries
- File maintenance – general housekeeping of all records
- Open communication and liaison with all other departments within PIB to encourage new business opportunities
- Securing payment from clients within timescales
- Accurate use of task bar and diary systems to ensure workload is managed and any problems reported to your Line manager
- Continual professional development (self-driven) within all relevant aspects of the industry Continued growth and expansion of product knowledge and technical expertise working towards chartered insurance qualifications as required
- Identify, report and resolve: – Breaches / complaints / E&O and to Respond positively to QA
- Other duties as and when required
What We\’re Looking For
- Experience in account handling within Insurance ideally working with clients of a commercial nature.
- Computer literate – demonstrate use of MS Office
- Excellent account handling skills
- Rapport building skills to be able to speak with our Clients and build relationships
- Can-do positive attitude towards Clients and team member alike
- Self-driven to continuously improve performance
- Experience using Acturis (Desirable not Essential)
What You\’ll Get
- Purpose-led work that makes a real difference
- Supportive team, training and progression
- Competitive package and benefits
Why PIB Group?
PIB Group is one of the UK\’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
We also value ambition and creative thinking. You don\’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we\’d love to hear from you
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to
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Account Handler employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Familiarise yourself with the specific insurance products mentioned in the job description, such as Property Owners and Various Liabilities. This knowledge will not only help you stand out during discussions but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during interviews.
✨Tip Number 3
Prepare to discuss your previous experience in handling accounts and how it relates to the responsibilities outlined in the job description. Be ready to share specific examples that highlight your skills and successes in the insurance sector.
✨Tip Number 4
Stay updated on industry trends and news related to insurance. Being knowledgeable about current events can help you engage in meaningful conversations during interviews and show that you are proactive and informed.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements for the Account Handler position. Tailor your application to highlight relevant experience in insurance products.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in insurance, particularly any experience with Property Owners, Various Liabilities, or other relevant products mentioned in the job description.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for the insurance industry and your desire to join their team. Mention specific skills that align with the role and how you can contribute to their success.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the insurance field.
How to prepare for a job interview at pib Group
✨Know Your Insurance Products
Make sure you have a solid understanding of the various insurance products mentioned in the job description, such as Property Owners and Various Liabilities. Being able to discuss these confidently will show your expertise and readiness for the role.
✨Showcase Your Experience
Prepare to share specific examples from your previous roles that highlight your experience in handling accounts and managing client relationships. This will demonstrate your capability and how you can add value to their team.
✨Emphasise Team Collaboration
Since the role involves working within a collaborative team, be ready to discuss your experiences working in teams. Highlight how you contribute to group dynamics and support your colleagues to achieve common goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team structure, and growth opportunities within the organisation. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
