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- Tasks: Manage tenancy issues and help improve lives in the community.
- Company: Join a housing provider in Macclesfield with ambitious plans for growth.
- Benefits: Enjoy flexible working, 28+ days holiday, and a supportive team environment.
- Why this job: Make a real impact in people's lives while developing your career.
- Qualifications: Knowledge of housing law and experience with vulnerable customers required.
- Other info: Part-time role with a mix of office and home working.
Neighbourhood Officer Macclesfield – Agile – offering a mix of office and home working £18,538 per annum (£31,904 full-time equivalent) Permanent, Part-time Working Pattern – 21.5 hours per week over 3 days, Tuesday to Thursday We’re a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers. A fantastic opportunity has arisen for a Neighbourhood Officer to join our Neighbourhood’s Team. You will contribute to sustainable communities through managing a wide range of tenancy management issues and the efficient letting of empty properties, helping to improve lives. The role holder will apply effective case management to support and signpost customers, to ensure they can sustain their tenancy. In addition, they will manage the customer’s tenancy in accordance with tenancy terms, to reduce tenancy breaches and where necessary, provide tenancy warnings. To succeed you’ll have a working knowledge of housing law with experience of working with challenging and vulnerable customers in a face to face customer focused environment. You will also have experience of facilitating multi-agency meetings with partners and will be comfortable working in a target driven environment. We can offer you: * A minimum of 28 days holiday per year (plus bank holidays). * An extra day off for your Birthday * A great pension scheme that’s designed to suit your needs * Flexible working hours and a mix of office and home working * A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts. * Continuous training and development opportunities – let us help you reach your career goals. * A supportive, award-winning office environment with a friendly team. If you would like to play a part in driving our business forward as a Neighbourhood Officer, we’d love to hear from you. Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too! We value our people and care about our customers. Apply now! Closing date: 14th February 2025
Neighbourhood Officer employer: Peaks and Plains Housing
Contact Detail:
Peaks and Plains Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarize yourself with local housing laws and regulations. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role of Neighbourhood Officer.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with vulnerable populations. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think about how you would handle challenging situations with tenants and be ready to share your problem-solving strategies.
✨Tip Number 4
Research our organization’s values and mission. Be prepared to discuss how your personal values align with ours, as cultural fit is crucial for us when selecting a candidate.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Neighbourhood Officer position. Highlight key responsibilities and required skills, such as knowledge of housing law and experience with vulnerable customers.
Tailor Your CV: Customize your CV to reflect your relevant experience in tenancy management and customer service. Use specific examples that demonstrate your ability to handle challenging situations and work in a target-driven environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community building and your alignment with the company's values. Mention how your previous experiences make you a great fit for the Neighbourhood Officer role.
Highlight Your Soft Skills: In your application, emphasize soft skills such as communication, empathy, and problem-solving. These are crucial for working effectively with tenants and multi-agency partners.
How to prepare for a job interview at Peaks and Plains Housing
✨Understand Housing Law
Make sure you have a solid understanding of housing law, as this is crucial for the Neighbourhood Officer role. Be prepared to discuss relevant legislation and how it applies to tenancy management during your interview.
✨Showcase Your Customer Focus
Highlight your experience working with challenging and vulnerable customers. Share specific examples of how you've successfully managed difficult situations and maintained a customer-focused approach.
✨Prepare for Multi-Agency Collaboration
Since the role involves facilitating multi-agency meetings, be ready to discuss your experience in this area. Think of examples where you've worked with different partners to achieve a common goal.
✨Align with Company Values
Familiarize yourself with the company's values and be prepared to explain how your personal values align with theirs. This will demonstrate that you're not only a good fit for the role but also for the company culture.
