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- Tasks: Join us to set up and configure new laptops and desktops for Windows 11 rollout.
- Company: Steeper Group is a leading UK supplier of orthotic, prosthetic, and assistive technology products.
- Benefits: Enjoy competitive salary, flexible working, free parking, and employee discounts.
- Why this job: Be part of a team that creates life-changing technology while developing your IT skills.
- Qualifications: Good understanding of Microsoft OS and experience with system imaging and deployment tools required.
- Other info: This is a 6-month fixed-term contract based in our Leeds Head Office.
Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services. We have an exciting opportunity for a Desktop Rollout/IT Support Technician to join our existing team in our Leeds Head Office on a Fixed Term basis of 6 months. The Role: Working on the rollout of Windows 11, you will be expected to, with minimal supervision, set up new machines (imaging, updates etc.) with targeted configuration based on the individual needs of the users. This role will require you to contact the individuals receiving new equipment directly, gather information from them/their systems and organise the deployment of the new equipment. Responsibilities: * Setting up and configuring new laptops and desktops. * Installing authorised software to laptops and desktops. * Configure other computer systems and peripherals as instructed. * If required, undertake trips to other sites/data centre including staying overnight where appropriate. * Always maintain a high degree of customer service. * To take ownership of user problems and be proactive when dealing with user issues. * To log all calls on the call logging system and maintain full documentation. * Respond to enquiries from clients and help them resolve any hardware or software problems. * Support users in the use of Computer equipment by providing necessary training and advice. * To allocate more complex service issues to the relevant IT Support member. * Maintain reports and logs in line with departmental policy. * Any other duties as requested by the IT PaSTL/IT Manager. What we are looking for: * Good understanding of Microsoft OS. * Experience using system imaging and deployment toolsets. * Good understanding of computer hardware components. * Experience maintaining software/hardware assets within an ITSM system. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP). * Proficiency in common desktop applications (Microsoft Office, Adobe, Chrome). * Troubleshooting skills for desktops, laptops, peripherals. * Confidence communicating with staff members vie phone, teams, email etc. What we offer in return: * Competitive salary * Incremental holiday allowance (rising with service) * Free parking * Canteen onsite * Employee discount platform * Employee Assistance Programs * Flexible working * Refer a friend incentive * Cycle2work scheme * Continuous professional development plans with internal and external training and courses available If you feel you have the necessary attributes to be considered for the above position, to apply, please complete an application form (available on our website) or submit your CV. Due to the high volume of applications we anticipate we will receive for this role, in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application
Desktop Rollout Technician (6-month FTC) employer: Steeper Group
Contact Detail:
Steeper Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Rollout Technician (6-month FTC)
✨Tip Number 1
Familiarize yourself with Windows 11 and its features, as you'll be working on its rollout. Understanding the new functionalities will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your troubleshooting skills for desktops and laptops. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will show your capability to handle user problems effectively.
✨Tip Number 3
Practice your communication skills, especially in a technical context. Since you'll be interacting directly with users, being able to explain complex concepts in simple terms is crucial for providing excellent customer service.
✨Tip Number 4
Research Steeper Group and their products. Understanding their mission and values will help you align your answers during the interview and show that you're genuinely interested in contributing to their vision.
We think you need these skills to ace Desktop Rollout Technician (6-month FTC)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Desktop Rollout Technician position. Tailor your application to highlight relevant experience, especially in setting up and configuring new machines.
Highlight Technical Skills: Emphasize your understanding of Microsoft OS, system imaging, and deployment toolsets. Mention any experience with troubleshooting hardware and software issues, as well as your proficiency in common desktop applications.
Showcase Customer Service Experience: Since maintaining a high degree of customer service is crucial for this role, include examples from your past experiences where you successfully resolved user issues or provided training and support.
Prepare Your CV and Application Form: Ensure your CV is updated and tailored to the job description. If submitting an application form, fill it out completely and accurately, reflecting your skills and experiences that align with the role.
How to prepare for a job interview at Steeper Group
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft OS and system imaging tools. Highlight specific examples where you've successfully set up and configured new machines, as this will demonstrate your hands-on expertise.
✨Communicate Clearly
Since the role involves direct communication with users, practice explaining technical concepts in simple terms. This will show that you can effectively support users and maintain a high degree of customer service.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of how you've taken ownership of user problems in the past. Discuss your troubleshooting process for hardware and software issues, showcasing your proactive approach to resolving challenges.
✨Familiarize Yourself with Networking Basics
Brush up on your understanding of networking concepts like TCP/IP, DNS, and DHCP. Being able to discuss these topics will show that you have a well-rounded knowledge base that is relevant to the role.
