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- Tasks: Lead a vibrant team to deliver exceptional service in a stylish retirement village.
- Company: Join Audley, where we create stunning villages that enhance the lives of our residents.
- Benefits: Enjoy a competitive salary, 33 days holiday, and discounts at our luxury restaurants.
- Why this job: Be part of a dynamic culture focused on customer service and community impact.
- Qualifications: Must have experience in a similar role at a 4* or 5* establishment.
- Other info: We celebrate diversity and are committed to equal opportunities for all.
The predicted salary is between 43200 - 72000 £ per year.
This role is ideal for someone looking for their next step with a strong operations background!
We are looking for someone with Deputy General Manager Experience to be based at our newly opened village in Henley Upon Thames.Â
At Audley we develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. We offer stylish apartments and houses complete with the best facilities from bistros and bars to health clubs and swimming pools. And, of course, exceptional service throughout. It\’s retirement, but not as the UK has known it.
The Deputy General Manager is responsible for the delivery of exceptional customer service to Audley property owners and external customers visiting on site. They are responsible for the leadership of the village team including recruitment, development and engagement so they can deliver our care and hospitality services, ultimately to drive the commercial profitability of the village.
The Ideal Candidate:
- Previous experience in a similar role in a 4* or 5* establishment is a mustÂ
- Natural leader and commercially astute, with strong organisational and problem-solving skills.
- Passionate about customer service using a genuine and approachable manner.
- Confident communicator with the ability to lead and develop a team of approximately 50 employees and influence across all areas of the business.
- Hands on approach and take proactive role with departmental managers in order to identify and support needs at all levels.
In Return You Will Receive:
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 33 days holiday (inclusive bank holidays)
- Bonus
- Bupa Private Medical
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme and a lot more…
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’Â
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Deputy General Manager employer: Audley Group
Contact Detail:
Audley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Familiarise yourself with Audley's values and mission. Understanding what makes their villages unique will help you align your experience and passion for customer service with their expectations during the interview.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in previous roles. Be ready to share specific examples of how you've developed team members and improved service delivery.
✨Tip Number 3
Research the local area of Henley Upon Thames and understand the community's demographics. This knowledge can help you demonstrate how you would engage with residents and enhance their living experience.
✨Tip Number 4
Network with current or former employees of Audley if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in operations and leadership roles, particularly in 4* or 5* establishments. Use specific examples that demonstrate your ability to enhance customer service and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership style. Mention how your previous experiences align with the responsibilities of the Deputy General Manager role at Audley, and express your enthusiasm for contributing to their mission.
Highlight Key Skills: In your application, emphasise your organisational and problem-solving skills. Provide examples of how you've successfully led teams and improved service delivery in past roles, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a Deputy General Manager.
How to prepare for a job interview at Audley Group
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll be leading a team of around 50 employees. Be prepared to discuss your previous leadership experiences and how you've successfully developed and engaged teams in the past.
✨Demonstrate Customer Service Passion
This role is all about exceptional customer service. Share specific examples of how you've gone above and beyond for customers in previous roles, highlighting your genuine and approachable manner.
✨Prepare for Operational Questions
Expect questions related to operations management and problem-solving. Think of scenarios where you've improved operational efficiency or resolved issues effectively, as this will showcase your strong organisational skills.
✨Understand the Company Culture
Research Audley Group and their unique approach to retirement living. Familiarise yourself with their values and services, so you can align your answers with their mission and demonstrate your enthusiasm for the role.
