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- Tasks: Join our team to manage orders, optimise eBay listings, and deliver top-notch customer service.
- Company: We're a leading UK distributor of industrial supplies, known for our expertise and customer care.
- Benefits: Enjoy 22 days annual leave, a pension scheme, performance bonuses, and fun company events.
- Why this job: Kick-start your career in e-commerce with hands-on experience and growth opportunities in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and a passion for e-commerce are essential.
- Other info: This role is office-based in Bidford-on-Avon, perfect for those in nearby areas.
The predicted salary is between 20800 - 36400 £ per year.
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Customer Service Administrator, Alcester
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Client:
Location:
Alcester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8071f691eed4
Job Views:
4
Posted:
01.08.2025
Expiry Date:
15.09.2025
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Job Description:
Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant.
BASIC SALARY: Up to £26,000
BENEFITS:
· 22 days annual leave, increasing with length of service
· Company pension scheme
· Annual performance bonus
· Well being support
· Company parties and social events
LOCATION: This is an office based role based in Bidford-on-Avon.
COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester
JOB DESCRIPTION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant – Industrial supplies, industrial consumables
Reporting to our Marketing Manager, you’ll play a key role in delivering a first-class online shopping experience, managing orders, solving problems, and helping grow our eBay channel.
KEY RESPONSIBILITIES: Customer Service Administrator, Customer Service Executive, eCommerce Assistant – Industrial supplies, industrial consumables
On a day to day basis, you will:
· Create and optimise eBay listings, supporting the growth of this platform.
· Process online orders (approx 20 per day) and input them accurately into internal systems.
· Track orders from entry through dispatch and courier pick-up, resolving any issues.
· Maintain and update large data sets using Excel.
· Deliver excellent customer service via phone and email.
· Administer documents such as invoices and certificates of analysis.
PERSON SPECIFICATION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant – Industrial supplies, industrial consumables
As our Customer Service Administrator and E-Commerce Assistant, you’ll have strong communication and multitasking skills, coupled with a high attention to detail and a proactive, problem-solving mindset.
Any experience within Customer Service or customer facing positions would be advantageous.
You will also:
· Have a personal interest or professional experience in e-commerce – whether that’s Vinted, Shopify, eBay, Magento or any other relevant platforms.
· Be comfortable using Microsoft Office (Excel, Word, Outlook).
THE COMPANY:
A well-established UK-based distributor of industrial adhesives, sealants, tapes, and coatings, supplying high-performance solutions to sectors such as electronics, automotive, and manufacturing. Known for technical expertise and excellent customer service, we are expanding our digital presence through platforms like eBay and Shopify, offering strong opportunities for growth and innovation.
PROSPECTS:
This is a fantastic opportunity for a recent graduate or someone starting out in e-commerce or customer service. With full training and ongoing support, you’ll gain valuable experience and the chance to progress within the company as our business grows rapidly via mergers and acquisitions.
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Service Assistant, Retail Sales Assistant, Order Processing Administrator, Graduate Marketing Assistant, E-Commerce Intern, Online Customer Support, Junior Admin Assistant
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.
REF: SM18200, Wallace Hind Selection
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Customer Service Administrator employer: Wallace Hind
Contact Detail:
Wallace Hind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with e-commerce platforms like eBay and Shopify. Understanding how these platforms work will not only help you in the role but also show us that you're genuinely interested in the position.
✨Tip Number 2
Brush up on your Excel skills, as you'll be maintaining and updating large data sets. Being comfortable with functions and data management can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, both written and verbal. Since you'll be delivering customer service via phone and email, being articulate and clear is essential to impress us.
✨Tip Number 4
Showcase any previous experience in customer-facing roles during your interview. Even if it's informal, demonstrating your ability to handle customer queries will highlight your suitability for the role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and e-commerce. Emphasise any roles where you've managed orders, resolved customer issues, or worked with online platforms like eBay.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and e-commerce. Mention specific skills that align with the job description, such as communication, multitasking, and problem-solving abilities.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office, especially Excel, as well as any experience you have with e-commerce platforms. This will demonstrate your readiness for the role.
Show Enthusiasm for the Company: Research the company and mention why you're excited about the opportunity to work with them. Highlight their commitment to customer service and innovation in e-commerce, and express how you can contribute to their growth.
How to prepare for a job interview at Wallace Hind
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and products. Understanding their focus on e-commerce and customer service will help you tailor your responses and show genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and problem-solving abilities, as these are crucial for the role.
✨Familiarise Yourself with E-Commerce Platforms
Since the role involves managing eBay listings and online orders, it’s beneficial to have a basic understanding of e-commerce platforms. Mention any personal or professional experience you have with platforms like eBay, Shopify, or others.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing orders and maintaining data sets, be prepared to discuss how you ensure attention to detail in your work. You might want to share specific strategies or tools you use to stay organised.
