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- Tasks: Build relationships with mortgage intermediaries through calls and support their sales efforts.
- Company: Kensington Mortgages values its employees and fosters a supportive, inclusive work environment.
- Benefits: Enjoy remote work flexibility, professional development opportunities, and a healthy work-life balance.
- Why this job: Join a dynamic team making a positive impact in the mortgage industry while growing your skills.
- Qualifications: No specific experience required; just bring your passion for customer service and relationship building.
- Other info: Be part of an inclusive, neurodiversity-friendly workplace that celebrates diversity.
The predicted salary is between 28800 - 43200 £ per year.
Telephone Business Development Manager – Maidenhead, Sl63qq
Join Our Team as a Telephone Business Development Manager!
Location – Remote
Hours – Monday – Friday 09:00-17:30
Are you a dynamic and driven individual with a passion for building successful relationships? Join our team at Kensington as a Telephone Business Development Manager and make a significant impact in the mortgage industry!
About the Role:
As a Business Development Manager at Kensington, you will focus on building and developing successful relationships with mortgage intermediaries through inbound and outbound telephone activity. You will work alongside a field-based Business Development Manager to ensure that mortgage intermediaries receive the best possible sales support, in relation to Kensington\’s products and criteria and how they meet the needs of potential customers.
Key Responsibilities:
- Customer and Relationship Management: Be the first point of contact for mortgage intermediaries, providing excellent broker sales support and managing inbound call volumes within agreed service levels. Develop relationships through dynamic questioning techniques and effective cross-selling of Kensington\’s offerings.
- Pre-Application Support: Provide pre-application submission support to brokers using Kensington\’s online portal, assisting with technical issues and reviewing declined/referred applications to convert them into quality submissions.
- Outbound Calling Plan: Collaborate with the field-based Business Development Manager to devise a structured outbound calling plan in line with account segmentation.
- Exhibitions and Events: Attend external exhibitions and events to enhance Kensington\’s presence in the broker community.
- Process Management : Work with the field-based Business Development Manager to segment relevant databases and maximize contact strategy within field, BDU, or campaign teams
- Risk and Compliance Management : Ensure responsibilities regarding Treating Customers Fairly, Prevention of Financial Crime, and adherence to company policies are carried out effectively.
Experience, Knowledge, and Skills:
- Competitor Awareness: Demonstrate knowledge of main competitors and their service levels/key products and criteria.
- Product Knowledge: Possess detailed knowledge of product ranges and promote key selling points.
- Criteria Knowledge: Understand lending policy and underwriting processes and apply this knowledge to new business enquiries.
- Commercial Awareness: Display informed knowledge of market conditions and regulatory issues when conversing with internal and external customers.
- Regulatory Knowledge: Act with integrity at all times and promote good customer outcomes through structured broker support.
Why Join Kensington Mortgages
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance
Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive
Ready to make a difference?
If you\’re passionate about providing an exceptional service and want to join a team that values your contributions we\’d love to hear from you!
Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Telephone Business Development Manager - Maidenhead, Sl63qq employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Business Development Manager - Maidenhead, Sl63qq
✨Tip Number 1
Familiarise yourself with Kensington's products and services. Understanding the key selling points and how they compare to competitors will help you engage effectively with mortgage intermediaries during your calls.
✨Tip Number 2
Practice your dynamic questioning techniques. Being able to ask insightful questions will not only help you build relationships but also allow you to identify the specific needs of brokers, making your conversations more impactful.
✨Tip Number 3
Stay updated on market conditions and regulatory issues. This knowledge will enable you to converse confidently with both internal and external customers, showcasing your commercial awareness and commitment to providing excellent service.
✨Tip Number 4
Network with professionals in the mortgage industry. Attend relevant exhibitions and events to enhance your visibility and connect with potential colleagues and clients, which can be beneficial for your role as a Telephone Business Development Manager.
We think you need these skills to ace Telephone Business Development Manager - Maidenhead, Sl63qq
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Telephone Business Development Manager. Familiarise yourself with the key tasks such as customer relationship management and pre-application support.
Tailor Your CV: Customise your CV to highlight relevant experience in business development, sales support, and customer service. Emphasise any previous roles where you've successfully built relationships or managed client interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the mortgage industry and your ability to develop successful relationships. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Highlight Relevant Skills: In your application, make sure to highlight skills such as competitor awareness, product knowledge, and commercial awareness. These are crucial for the role and will show that you understand the industry's demands.
How to prepare for a job interview at Kensington Mortgages
✨Know Your Products Inside Out
Familiarise yourself with Kensington's mortgage products and criteria. Be prepared to discuss how these offerings can meet the needs of potential customers, as this will demonstrate your product knowledge and ability to support brokers effectively.
✨Master Relationship Building Techniques
Since the role focuses on building relationships with mortgage intermediaries, practice dynamic questioning techniques. Think about how you can engage brokers in conversation and identify their needs, which will show your capability in customer and relationship management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding pre-application support and handling technical issues. Prepare examples from your past experiences where you've successfully navigated similar challenges.
✨Showcase Your Commercial Awareness
Be ready to discuss current market conditions and regulatory issues relevant to the mortgage industry. This will highlight your understanding of the competitive landscape and your ability to provide informed support to brokers.
