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- Tasks: Provide 2nd line support for intelligent traffic systems and resolve customer incidents.
- Company: Yunex Traffic is a global leader in innovative traffic solutions with over 3,500 employees.
- Benefits: Enjoy flexible working, 26 days holiday, excellent pension, and personal development opportunities.
- Why this job: Join a supportive team and make a real impact on local communities through technology.
- Qualifications: Experience with bespoke applications, strong knowledge of Windows/Linux, and excellent communication skills required.
- Other info: Opportunity to contribute ideas to enhance customer experience and collaborate across teams.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Application Support Engineer role at RTA Engineering Services.
Do you want to join a business that puts its people at the forefront of all we do, an agile, innovative business that is leading the way in traffic solutions? Come and join us at Yunex Traffic. Yunex Traffic is looking to expand the product support team with an experienced Application Support Engineer providing 2nd application support to our portfolio of services.
Responsibilities include:
- Providing 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level applications.
- Investigating, owning, and resolving customer incidents in line with SLAs.
- Testing and raising software defects, managing customer communication throughout the incident lifecycle.
- Supporting project activities, including occasional out-of-hours work.
- Developing and maintaining monitoring tools and alerting systems for 24/7 support.
- Managing and progressing system and application upgrades.
- Assisting with internal and external communications on incident progress, understanding risk and impact.
- Collaborating with R&D, Projects, and Infrastructure teams to ensure system accuracy.
- Maintaining internal knowledge base to support knowledge sharing.
- Promoting a culture of high customer satisfaction.
- Ensuring compliance with ITIL processes and company policies.
- Driving personal development with a focus on technology and applications.
- Attending customer review meetings as needed.
- Contributing to the global Yunex Traffic community with ideas to enhance customer experience.
Qualifications & Experience:
- Experience supporting bespoke applications in an enterprise environment.
- Strong knowledge of Windows Server and Linux operating systems.
- Solid understanding of networking principles.
- Familiarity with cloud-based services and technologies.
- Analytical problem-solving skills.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and collaboratively, building strong relationships with colleagues and customers.
- Effective time management and prioritisation skills.
Desirable:
- Experience working within an ITIL framework.
- Knowledge of Intelligent Traffic Control Systems.
- Exposure to cybersecurity practices and standards.
- Experience with software deployment and project management.
- Understanding of database technologies and data analysis.
We offer:
- A collaborative and supportive team environment.
- Investment in personal development and support for professional memberships.
- The chance to make a tangible impact on local communities through innovative traffic solutions.
- 26 days holiday (rising to 29 with service), an excellent pension (up to 10% match), and annual bonus.
- Flexible benefits and working policy to suit your lifestyle.
How do I apply?
We can only accept online applications. Click the Apply Now button below to submit your application.
About Us:
We are a global leader in intelligent transport systems with more than 3,500 employees who pioneer, develop, create, install, and maintain innovative traffic solutions worldwide. Our solutions include traffic lights, tolling, tunnel management, software, AI applications, and networking of road users.
Our Commitment:
At Yunex Traffic, our people are our strength. We value every voice and contribution. Join us and help transform cities around the world.
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Application Support Engineer employer: RTA Engineering Services
Contact Detail:
RTA Engineering Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Windows Server, Linux, and cloud-based services. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Yunex Traffic on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues or improved customer satisfaction. Having concrete examples ready will showcase your problem-solving skills and ability to communicate effectively with both technical and non-technical users.
✨Tip Number 4
Stay updated on the latest trends in intelligent traffic systems and ITIL processes. Showing that you're proactive about your professional development can set you apart from other candidates and align with Yunex Traffic's commitment to innovation.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with bespoke applications and enterprise environments. Emphasise your knowledge of Windows Server, Linux, and networking principles.
Craft a Strong Cover Letter: Write a cover letter that showcases your analytical problem-solving skills and excellent communication abilities. Mention specific examples of how you've resolved customer incidents or improved processes in previous roles.
Highlight ITIL Experience: If you have experience working within an ITIL framework, be sure to mention it. This is a desirable qualification for the role and can set you apart from other candidates.
Showcase Collaboration Skills: Demonstrate your ability to work both independently and collaboratively. Provide examples of how you've built strong relationships with colleagues and customers, as this is crucial for the role.
How to prepare for a job interview at RTA Engineering Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Application Support Engineer. Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Linux, and cloud-based services. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Problem-Solving Skills
Prepare to discuss your analytical problem-solving skills. Think of examples from your past experience where you successfully resolved customer incidents or managed software defects. Be ready to explain your thought process and how you approached each situation.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to a non-technical audience, so being clear and concise is key.
✨Demonstrate Team Collaboration
Highlight your ability to work both independently and collaboratively. Prepare examples of how you've built strong relationships with colleagues and customers in previous roles. This will show that you can contribute positively to the team environment at Yunex Traffic.
