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- Tasks: Join a dynamic team managing server infrastructure and cloud services.
- Company: Idox plc delivers innovative software solutions for government and industry.
- Benefits: Enjoy flexible working, excellent pay, and a supportive environment.
- Why this job: Be part of exciting projects while enhancing your tech skills in a collaborative culture.
- Qualifications: 4+ years in IT systems administration with experience in Windows, Linux, and Azure.
- Other info: Opportunities for personal growth through mentorship and training.
The predicted salary is between 36000 - 60000 £ per year.
Systems Engineer – Servers and Infrastructure
Idox plc South East, England, United Kingdom
Systems Engineer – Servers and Infrastructure
Idox plc South East, England, United Kingdom
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About the role
The Idox Corporate IT Support Team supports the business by designing, building, administering and maintaining the infrastructure for the companies’ networks and back-office systems. It is a relatively small team that aims to “work smarter, not harder”, and are therefore frequently re-evaluating latest technologies and processes and implementing these where they fit with business requirements. New ways of thinking and working are part of the role, as is maintaining constructive relationships with colleagues across the organisation. You will be a core member of this friendly team, supporting day-to-day operations of the environments and associated systems with particular focus on management and administration of the server estates in our private and public cloud environments, systems, compliance, and also dealing with IT related requests raised by staff.
Planned growth for the Idox Group means that there is a stream of interesting projects, in addition to daily workflow, related to introduction of new technologies and environments.
We are looking for a Systems Engineer who preferably has experience working with mission critical systems, within busy private and public cloud environments. Joining our team, you will be shaping and supporting the core infrastructure alongside our emerging DevOps technologies and processes. In return gaining experience and improving knowledge in a variety of technologies including Cloud services, Compliance, Security and Virtualisation technologies.
Key responsibilities
As part of the Corporate IT Support team, the post-holder’s duties will include:
• Manage and maintain our virtual and physical server infrastructure, including installations, configurations, updates, performance monitoring, and troubleshooting
• Manage, monitor and respond alerts from our systems monitoring solutions
• Manage, configure and maintain the corporate Azure cloud based services
• Assist with the management and configuration of our Microsoft M365 E5 services
• Assisting with the maintenance and administration of software patch management and deployment systems.
• Provide support to the IT Helpdesk team when necessary.
• Processing assigned requests, interacting with the IT Helpdesk ticketing system.
• Creating and maintaining process documentation.
• Responsible for maintaining and improving your own skills.
• Provide occasional out of hours support when required.
• Adhere to Idox Information Security & Management System Policies.
To be successful, you should bring:
• At least 4 years of experience working in an IT systems administration role
• Installation, configuration and troubleshooting of Windows and Linux server OS
• Advanced hands-on knowledge of virtualisation technologies (VMware preferred)
• Direct experience of managing, configuring and monitoring virtualised server environments
• Hands-on experience with public cloud infrastructure (Azure)
• Hands-on experience of patching and updating critical software to a given standard
• Experience with security & vulnerability systems monitoring and administration
• Anti-virus and other software security troubleshooting and problem resolution
• An understanding of basic networking principles, protocols and utilities
• Able to accurately and efficiently document processes and procedures
• A self-starter, able to see the bigger picture, and identify solutions to problems
• Comfortable working alongside a geographically diverse, multi skilled team, supporting a 24/7 environment
About Idox
Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments.
Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.
Our Values
D.R.I.V.E – The core values taking us forward.
R – Responsibility – We are accountable for our actions.
I – Integrity – We do the right thing.
V – Valued – We value each other.
E – Excellence – We set the benchmark for quality.
Our Culture
We are ambitious in working together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. Idox is a company where we can all be ourselves and succeed on merit, where we respect all our employees, customers and communities in which we live, work and are a part of.
We recruit and reward employees based on capability and performance – regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, educational background, origin, religion or physical ability. Each office location worldwide, is free to respond to local needs to create a culturally sensitive workplace for everyone. In doing so, we want every employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.
Flex to Fit
We recognise that for individuals, the opportunity to work flexibly can enable them to achieve a better work-life balance along with a greater sense of responsibility, ownership and control of their working life. During the pandemic, all our employees successfully transitioned to remote working, and we are open to conversations on work patterns to suit our employees needs such as change to working times; part time working; term time working; 9-day fortnight. We are proud to be a flexible employer enabling effective hybrid working for our employees.
Family Friendly
We understand how important family is to our employees and provide support through difficult times such as bereavement as well as offering excellent pay and leave benefits for parents and carers welcoming a child.
Health and Wellbeing
Our Workplace Wellbeing team provide support and resources on mental health and lifestyle. We also provide 24/7 confidential help via our employee assistance programme.
Be Heard
You will have the chance to impact change within Idox by having your voice heard via our CEO live broadcasts; making suggestions to Idox Voice forum or sharing your ideas in our company newsletter, Inside Idox.
Community
You will have the opportunity to participate in community and social activities, as well as group wide fundraising ventures. We prioritise sustainability and ethical impact on our communities, and we pledge to allow our employees to carry out volunteer work.
Your Development
Our mentor scheme will help you to achieve personal and professional growth through learning from experienced colleagues and you will also have access to online and face to face learning modules including our Leadership Development Programme.
We offer full company sick pay plus income protection for long term illness and our life assurance cover is provided up to four times annual salary. Our Pension Scheme operates on a salary Exchange Contribution Basis so you will receive relief from NI contributions.
You are also invited to join our Idox Xtra Share Scheme where every share bought will receive an extra one free from the company.
How to apply
Please submit a CV, and a short cover letter (maximum 500 words – including salary expectation, and current remuneration) explaining why you feel you would be suited to this role to join.us@idoxgroup.com
Please note successful applicants will need to satisfy the BPSS guidelines (Baseline Personnel Security Standards) which consist of the receipt of satisfactory references covering the last 3 years of employment; an identity check; verification of eligibility to work in the UK; and a Basic Disclosure Check. This is in order to help us make safer recruitment decisions.
Privacy Notice
As part of the recruitment process, we will collect data about you in a variety of ways including the information you would normally include in a CV or a job application cover letter, or notes made by our recruiting officers during a recruitment interview.
Please read our Recruitment Data Privacy Policy here: https://www.idoxgroup.com/policies
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Systems Engineer – Servers and Infrastructure employer: Idox plc
Contact Detail:
Idox plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer – Servers and Infrastructure
✨Tip Number 1
Familiarise yourself with the latest technologies and processes in server management and cloud infrastructure. Being able to discuss recent advancements or tools you've used can show your proactive approach and fit for the role.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage during your discussions.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-world scenarios. Think of examples where you've successfully managed critical systems or resolved complex issues, as this aligns with the responsibilities of the role.
✨Tip Number 4
Showcase your ability to work collaboratively in a diverse team. Highlight experiences where you've worked with geographically dispersed teams or contributed to projects that required strong communication and teamwork.
We think you need these skills to ace Systems Engineer – Servers and Infrastructure
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT systems administration, particularly with Windows and Linux server OS, as well as any hands-on experience with Azure and virtualisation technologies like VMware.
Craft a Compelling Cover Letter: In your cover letter, explain why you are a great fit for the Systems Engineer role. Mention specific projects or experiences that demonstrate your ability to manage server infrastructure and work with cloud services.
Showcase Problem-Solving Skills: Use examples from your past roles to illustrate how you've identified and solved problems in IT environments. This will resonate well with the company's focus on 'working smarter, not harder'.
Highlight Team Collaboration: Since the role involves working within a small team, emphasise your ability to collaborate effectively with colleagues. Share instances where you've successfully worked in a team to achieve common goals.
How to prepare for a job interview at Idox plc
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows and Linux server OS, as well as your knowledge of virtualisation technologies like VMware. Highlight specific projects where you've managed or configured server environments, especially in cloud settings.
✨Demonstrate Problem-Solving Abilities
Idox values self-starters who can identify solutions to problems. Prepare examples of challenges you've faced in previous roles and how you approached them, particularly in relation to IT systems administration and compliance.
✨Emphasise Team Collaboration
Since the role involves working within a small team, be ready to discuss your experience collaborating with diverse teams. Share instances where you've maintained constructive relationships and contributed to a positive team environment.
✨Understand Their Values
Familiarise yourself with Idox's core values: Responsibility, Integrity, Valued, and Excellence (D.R.I.V.E). Be prepared to explain how your personal values align with theirs and how you can contribute to their inclusive culture.
