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- Tasks: Support the legal system by providing customer service and administrative duties.
- Company: Join HM Courts & Tribunals Service, a key agency of the Ministry of Justice.
- Benefits: Earn £12.53 per hour with potential for extension until June 2025.
- Why this job: Gain valuable experience in the public sector while making a difference in people's lives.
- Qualifications: No specific qualifications required; just a willingness to learn and help others.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet essential criteria.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses – HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Full Time, 37 hours per week 08:30am – 5:30pm This a short term temporary position until June 2025 (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector. Pay rate : £12.53 per hour We are currently recruiting Admin officer within Northampton City centre. What will be your primary responsibilities? Customer service via telephone " Progress Cases through the Court/Tribunal system and provide support to other functions in HMCTS " Problem Solving. You will refer to problem solving hubs and comprehensive guidelines to support with this " Inputting Data onto the system " Preparing Papers " Creating and updating records " Email correspondence " General Administration Duties Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
Admin Officer employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer
✨Tip Number 1
Familiarize yourself with the HM Courts & Tribunals Service and its role in the justice system. Understanding their mission and values will help you align your responses during the interview and demonstrate your commitment to public service.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles, especially in a public sector context. Be ready to discuss specific examples of how you've effectively solved problems or managed data in past positions.
✨Tip Number 3
Prepare for questions related to handling sensitive information and working with vulnerable populations. Show that you understand the importance of confidentiality and empathy in this role.
✨Tip Number 4
If you are a veteran or have a disability, make sure to mention this during your application process. Take advantage of the guaranteed interview opportunities available to you, as this can significantly increase your chances of landing the job.
We think you need these skills to ace Admin Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Admin Officer position. Understand the key responsibilities such as customer service, data input, and problem-solving to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administrative roles or customer service experience. Mention specific examples where you successfully managed tasks similar to those listed in the job description.
Showcase Problem-Solving Skills: Since problem-solving is a crucial part of this role, include examples in your application that demonstrate your ability to resolve issues effectively. This could be from previous jobs, volunteer work, or even academic projects.
Follow Application Instructions: Ensure you follow all application instructions provided by Brook Street. This includes submitting your application through their website and including any required documents or information.
How to prepare for a job interview at Brook Street
✨Understand the Role
Make sure you have a clear understanding of the Admin Officer role and its responsibilities. Familiarize yourself with HMCTS's mission and how your role contributes to providing accessible justice for everyone.
✨Showcase Your Customer Service Skills
Since customer service is a key part of this position, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to empathize with clients.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. Provide specific examples of challenges you've faced in previous roles and how you utilized guidelines or resources to find effective solutions.
✨Prepare for Administrative Tasks
Familiarize yourself with common administrative duties such as data entry, record keeping, and email correspondence. You might be asked about your experience with these tasks, so be prepared to discuss any relevant tools or software you’ve used.
