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- Tasks: Provide 2nd line IT support, troubleshoot issues, and assist with system upgrades.
- Company: Join a dynamic Managed Service Provider in Reigate, focused on client satisfaction.
- Benefits: Enjoy a competitive salary, ongoing training, and a friendly team environment.
- Why this job: This role offers career progression and the chance to work with cutting-edge technology.
- Qualifications: Experience in 2nd line IT support and knowledge of Microsoft 365 and networking is essential.
- Other info: Opportunity for certifications and a collaborative workplace culture.
The predicted salary is between 24000 - 40000 £ per year.
Role: 2nd Line MSP Engineer
Location: Reigate
Salary: Up to 40,000 (DOE)
Are you a confident and experienced 2nd Line Engineer looking to progress your career in a fast-paced Managed Service Provider (MSP) environment?
We\’re looking for a proactive, client-focused IT professional to join our growing technical support team in Reigate.
Key Responsibilities
- Provide 2nd line support for a diverse client base, handling escalated technical issues via phone, email, remote tools, and occasionally on-site.
- Troubleshoot and resolve problems related to Microsoft 365, Windows Server, Azure, Active Directory, networking, and end-user systems.
- Support desktop environments (Windows 10/11), laptops, printers, and mobile devices, including MDM (e.g. Intune).
- Assist with firewall/router configurations, switch management, and on-site network setups.
- Contribute to system upgrades, migrations, patching, and client project rollouts.
- Ensure timely resolution of support tickets in line with SLAs and best practice standards.
What We\’re Looking For
- Proven experience in a 2nd line IT support role, ideally within an MSP environment.
- Strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure, Intune, and desktop support.
- Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, firewalls, switches).
- Experience with remote support tools and ticketing systems.
- Excellent communication and client-facing skills.
- Ability to manage and prioritise workloads in a busy support environment.
What\’s On Offer
- Competitive salary up to 40,000, depending on experience
- Clear progression path within a growing MSP
- Ongoing training and certifications (Microsoft, CompTIA, etc.)
- Friendly and collaborative team environment
- Pension scheme and other standard company benefits
Apply Now
If you\’re ready to step into a varied and rewarding technical role where your skills will be valued and developed – we\’d love to hear from you.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
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2nd Line IT Support employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows Server, and Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to desktop environments and networking fundamentals. Being able to demonstrate your problem-solving abilities during an interview will show that you're ready for the challenges of a 2nd Line IT Support role.
✨Tip Number 3
Prepare to discuss your previous experiences in a client-facing role. Highlight any situations where you successfully resolved escalated issues, as this will showcase your ability to handle pressure and maintain excellent communication with clients.
✨Tip Number 4
Research the company culture and values of the Managed Service Provider. Tailoring your conversation to align with their ethos during the interview can help you make a strong impression and demonstrate your enthusiasm for joining their team.
We think you need these skills to ace 2nd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line IT support, especially within an MSP environment. Emphasise your knowledge of Microsoft 365, Windows Server, and networking fundamentals to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and client-focused mindset. Mention specific examples of how you've successfully resolved technical issues and contributed to team projects in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to troubleshooting, remote support tools, and ticketing systems. This will demonstrate your capability to handle the responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at In Technology Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows Server, and Azure. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Client-Focused Attitude
Since the role involves client interaction, emphasise your communication skills. Share instances where you successfully managed client expectations or resolved conflicts, showcasing your ability to maintain a positive client relationship.
✨Familiarise Yourself with Networking Fundamentals
Brush up on your knowledge of DNS, DHCP, TCP/IP, and firewall configurations. Be ready to answer questions related to these topics, as they are crucial for the role and will show that you understand the technical environment you'll be working in.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting issues, as this will help interviewers gauge your analytical abilities and approach to real-world challenges.
