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- Tasks: Manage virtualisation environments and troubleshoot complex infrastructure issues.
- Company: Join a dynamic shared service team supporting diverse customers with unique needs.
- Benefits: Enjoy flexible working options and opportunities for career growth.
- Why this job: Be part of a culture that values mentorship and invests in your professional development.
- Qualifications: Experience in 3rd Line support, VMWare, and Windows Server administration is essential.
- Other info: Don't worry if you don't meet all requirements; transferable skills are valued!
The predicted salary is between 36000 - 60000 £ per year.
This position is within a shared service which supports a wide array of customers with distinct needs. Flexibility to apply your skills across various accounts will be essential to support the team’s overarching objective of delivering exceptional customer service and ensuring robust estate maintenance.
Key Responsibilities:
- Manage and maintain the virtualisation environment (VMWare)
- Windows Server administration 2016-2022
- Advanced troubleshooting and problem resolution for complex infrastructure issues
- Apply best practice principles to optimise service delivery and operations
- BAU Support activities
- Server infrastructure monitoring and lifecycle management
Your experience:
- Experience working in a 3rd Line support role
- Experience supporting MS Office applications
- Active Directory & Group Policy
- VMWare vSphere Infrastructure, VMWare Horizon
- Microsoft System Centre (SCOM, SCCM, SCSM)
- Trellix and/or TrendMicro Security Products
- Veeam backup and recovery
- PowerShell scripting for automation and data mining
- Developing and maintaining documentation
- Mentoring and coaching junior technical engineers
Desirable:
- Microsoft Windows 10/11
- SharePoint 2016 Administration and maintenance
- Microsoft Exchange
- Basic Linux administration
- ITIL methodologies
Please note:It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in a lower-level infrastructure support role, this could be the next opportunity for you.
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DJSC 3rd Line Infrastructure Engineer employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DJSC 3rd Line Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMWare, Active Directory, and PowerShell. Having hands-on experience or even personal projects that showcase your skills in these areas can set you apart during the interview.
✨Tip Number 2
Demonstrate your problem-solving abilities by preparing examples of complex infrastructure issues you've resolved in the past. Be ready to discuss your thought process and the steps you took to troubleshoot and resolve these challenges.
✨Tip Number 3
Highlight your customer service skills, as this role involves supporting a wide array of customers. Think of instances where you've gone above and beyond to ensure client satisfaction and be prepared to share these stories.
✨Tip Number 4
If you have experience mentoring or coaching junior engineers, make sure to mention it. This shows your leadership potential and willingness to contribute to team development, which is highly valued in collaborative environments like ours.
We think you need these skills to ace DJSC 3rd Line Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd Line support roles, particularly with technologies mentioned in the job description like VMWare, Windows Server, and Active Directory. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for infrastructure engineering and customer service. Mention how your previous experiences align with the responsibilities of the role and express your enthusiasm for the opportunity to work with diverse customers.
Highlight Relevant Skills: In your application, emphasise your technical skills such as PowerShell scripting, server monitoring, and experience with security products like Trellix or TrendMicro. This will show that you have the necessary expertise to excel in the position.
Show Willingness to Learn: If you don’t meet all the requirements, mention your eagerness to learn and grow within the role. Highlight any transferable skills from previous positions that could be beneficial in this new environment.
How to prepare for a job interview at Fujitsu
✨Showcase Your Technical Skills
Be prepared to discuss your experience with VMWare, Windows Server, and other relevant technologies. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on expertise.
✨Emphasise Problem-Solving Abilities
Since the role involves advanced troubleshooting, be ready to share examples of complex infrastructure issues you've tackled. Explain your thought process and the steps you took to arrive at a solution, showcasing your analytical skills.
✨Demonstrate Flexibility and Adaptability
Given the diverse customer needs, illustrate your ability to adapt to different environments and requirements. Share experiences where you've successfully switched between tasks or projects, highlighting your versatility.
✨Prepare for Behavioural Questions
Expect questions about teamwork, mentoring, and customer service. Think of scenarios where you've coached junior engineers or provided exceptional support, as these will reflect your alignment with the company's values and objectives.
