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For Companies At a Glance
- Tasks: Support IT helpdesk engineers with hardware, software, and network issues.
- Company: Join SEGA, a leading interactive entertainment company based in London.
- Benefits: Enjoy a vibrant work environment with diverse activities and perks.
- Why this job: Be part of a dynamic team shaping the future of gaming while enhancing your tech skills.
- Qualifications: 5+ years in IT support preferred; strong problem-solving and customer service skills required.
- Other info: On-site presence 3-4 days a week; opportunities for learning and growth.
The predicted salary is between 36000 - 60000 £ per year.
DEPARTMENT: Tech Services
BASED AT: London, Sports Interactive
REPORTING TO: Head of Corp Infrastructure
POSITION OVERVIEW
This role is part of the tech services team, primarily supporting Sports Interactive IT helpdesk support engineers. It requires on-site presence 3-4 days a week.
KEY RESPONSIBILITIES
- Provide on-site and remote support for hardware, software, and network issues.
- Support and advise junior team members in troubleshooting, device administration, and user applications.
- Coordinate with central SEGA Technology Services teams to ensure seamless service.
- Manage IT requests and incidents via the IT Service Desk system.
- Collaborate with vendor support teams for hardware and application troubleshooting.
- Assist in onboarding new staff with hardware and software setup.
- Manage offboarding processes, hardware return, and account deactivation.
- Maintain accurate hardware inventories and ensure OS patching.
- Undertake small to medium IT projects to improve efficiency.
- Create and maintain IT documentation.
- Provide excellent customer service and manage stakeholder expectations.
- Support setup of IT/AV equipment for live events.
KNOWLEDGE, SKILLS & EXPERIENCE
- 5+ years\’ experience in IT support (beneficial but not essential).
- Supervisory or team leadership experience (desirable).
- Strong problem-solving skills and customer service orientation.
- Interest in latest hardware technology.
- Proficiency in MacOS and Windows OS, including device management solutions.
- Experience with user administration (Active Directory, EntraID, Azure, O365).
- Knowledge of Microsoft 365 suite, Atlassian products, network principles, and security.
- Experience with helpdesk ticketing systems.
- Familiarity with Logitech meeting room equipment.
- Strong willingness to learn and team-oriented attitude.
A BIT ABOUT SEGA
SEGA is a leading interactive entertainment company with European HQ in West London. Our studios include Sports Interactive, Two Point Studios, Hardlight, and Creative Assembly. We value creativity, collaboration, and fun, fostering a vibrant work environment with various benefits and activities.
We promote diversity and inclusion and welcome applications from all backgrounds. Join us and be part of a dynamic team shaping the future of gaming!
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Senior IT Helpdesk Engineer employer: SEGA
Contact Detail:
SEGA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the latest hardware and software technologies relevant to the role. Being knowledgeable about current trends will not only help you in interviews but also show your genuine interest in the field.
✨Tip Number 2
Network with professionals in the IT support industry, especially those who work at Sports Interactive or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed IT requests and incidents in the past. Highlighting your problem-solving skills and customer service orientation will be crucial during any discussions.
✨Tip Number 4
Showcase your experience with helpdesk ticketing systems and user administration tools like Active Directory and Azure. Being able to speak confidently about these systems will demonstrate your readiness for the role.
We think you need these skills to ace Senior IT Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any supervisory roles or team leadership. Emphasise your problem-solving skills and customer service orientation, as these are key for the Senior IT Helpdesk Engineer position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent customer service and manage IT requests effectively. Show how your skills align with the responsibilities outlined in the job description.
Highlight Technical Skills: Clearly list your technical skills related to MacOS, Windows OS, and user administration tools like Active Directory and Azure. Include any experience with helpdesk ticketing systems and familiarity with Logitech meeting room equipment, as these are important for the role.
Showcase Team Collaboration: Since the role involves supporting junior team members and collaborating with vendor support teams, include examples of how you've successfully worked in a team environment. Highlight any mentoring or training experiences you've had in previous positions.
How to prepare for a job interview at SEGA
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in both MacOS and Windows OS during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your hands-on experience.
✨Emphasise Team Leadership Experience
If you have supervisory or team leadership experience, be sure to mention it. Discuss how you've supported junior team members in the past, as this aligns with the role's requirement to advise and guide others.
✨Demonstrate Customer Service Orientation
Since providing excellent customer service is crucial for this position, prepare examples of how you've managed stakeholder expectations and resolved user issues effectively. This will show that you understand the importance of user satisfaction.
✨Familiarise Yourself with SEGA's Culture
Research SEGA and its values before the interview. Understanding their emphasis on creativity, collaboration, and diversity will help you align your answers with their company culture, making you a more appealing candidate.
