MIS Team Specialist - 6 Month FTC

We’re looking for a MIS Team Specialist to join the Channel and People Insights team, providing critical, insightful data and MI support for the Customer Resolutions operational areas and various other key stakeholders across the business. We are responsible for producing operational reporting, analysing data, supporting the effective performance management across the operational functions and play a core role in the data consumption for Customer Resolutions.

This role is a great opportunity to join the team to primarily support with ever growing MI and reporting requirements for a range of stakeholders, using multiple data sources and data manipulation tools to consume, collate and produce insightful, readable outputs and updates, utilising tools such as SAS, SQL, Power BI and other Power applications to do this. This reporting and insight is central to the workflow management, as well as supporting critical decision making across various management levels. Building cohesive relationships and stakeholder engagement plays a core part to succeeding in this role.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you\’ll spend at least two days per week, or if part time you\’ll spend 40% of your working time, based at either our Northampton or Swindon office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Some areas you will be responsible for:

Providing analytical support to the Customer Resolutions operational teams and supporting business areas to enable effective oversight and performance management.

Developing and maintaining the analytical capability, maximising efficiency and maintaining effective relationships with key stakeholders across the Customer Resolution function.

Collating, manipulating and translating data into clear, concise reporting to support the operational areas with their daily performance.

Collating and producing weekly and monthly updates to provide informative summarised performance updates to senior management to support with wider conversations and decision making.

Supporting on MI impacts following System changes and understanding the data flow from the complaints system Respond to usable output data.

About you

We are looking for someone who is highly organised whilst managing varying demands, who can work under their own initiative, is able to prioritise work effectively and adhere to strict deadlines. We want someone who can quickly build rapport and relationships with key stakeholders to understand their needs in order to provide the service level required.

As a minimum you’ll need to have or be:

• Experience using SAS, SQL etc and applying it to dynamic situations to achieve the desired outcome.
• Experience using and building in Power BI.
• Good working knowledge and a background of data interrogation, automation and analysis, with a keen eye for detail.
• Strong numerical and analytical skills, able to interpret data into meaningful outputs to key stakeholders.
• Experience in producing high quality reporting, translating data into readable outputs for all audiences.
• Comfortable working with minimal supervision and within tight deadlines, managing your own time effectively to meet objectives.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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