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- Tasks: Lead a small team while providing hands-on support for business-critical software.
- Company: MCS Group is a reputable recruitment agency known for its commitment to diversity and inclusion.
- Benefits: Enjoy remote work options, a competitive salary, healthcare, and a matched pension contribution.
- Why this job: Make a real impact in a collaborative environment with a focus on work-life balance.
- Qualifications: Experience in a support lead role with strong technical troubleshooting and communication skills.
- Other info: Join a friendly team and help shape the future of the support function.
The predicted salary is between 43000 - 62000 £ per year.
MCS Group is seeking an ambitious Application Support Analyst for a new role within one of their longest standing clients. Are you a hands-on software support professional with experience leading teams and supporting business-critical software? Are you looking to take that next step in your career while still retaining your technical troubleshooting skills? We\’re looking for an ambitious application support professional with team lead or management experience who is keen to take ownership of our client\’s support function, lead a small team and help shape the next phase of their established product\’s success.
About the Role
You\’ll head up an experienced team of software support professionals, focused on support and established product used by a range of private sector clients across FMCG, manufacturing, and haulage.
You\’ll be managing a small, friendly support team (currently made up of 3 team members), with the opportunity to shape and grow the function in the future. This is a player-coach role: you\’ll lead and coordinate the team, while remaining hands-on in supporting and resolving issues yourself.
You\’ll deal directly with clients and get the opportunity to participate in and lead service management review meetings.
What You\’ll Do
- Lead and manage the day-to-day operations of the ERP support team.
- Provide hands-on support for customer issues and work with wider technical teams to resolve complex incidents; liaising with Business Analysts and Developers to manage and escalate critical fixes.
- Represent the support function in customer-facing service reviews and ensure a high standard of client satisfaction.
- Help shape the future of the support team through resource planning and mentorship.
What We\’re Looking For
- Proven experience in a support lead or managerial role, ideally supporting ERP, accounting or complex business software.
- Hands-on technical troubleshooting skills and comfort diving into customer issues directly.
- Strong communication skills with a customer-focused mindset.
Why Join?
- Make a real impact in a role with both leadership and hands-on responsibility.
- Work with a mature, stable product that plays a key role in our client\’s success.
- Be part of a friendly, collaborative team where your input is genuinely valued.
- Enjoy a healthy work-life balance with extremely limited out-of-hours requirements and plenty of working from home (1-2 days per week in office in Belfast).
Salary
Up to £55,000 with a package that includes up to 10% matched pension contribution, healthcare, free parking and bonus.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director – IT Recruitment at MCS Group
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Not all agencies are the same…MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
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20 Jul 2025 BBBH59014 Software Support Lead £50000.00 - £55000.00 per annum Belfast employer: MCS Group
Contact Detail:
MCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 20 Jul 2025 BBBH59014 Software Support Lead £50000.00 - £55000.00 per annum Belfast
✨Tip Number 1
Familiarise yourself with the specific ERP systems and business software that the company uses. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss your approach to mentoring and developing team members.
✨Tip Number 3
Practice your communication skills, especially in a customer-facing context. Being able to articulate complex technical issues in a clear and concise manner will be crucial for this role.
✨Tip Number 4
Research the company’s culture and values to align your responses during interviews. Showing that you understand and fit into their collaborative environment can set you apart from other candidates.
We think you need these skills to ace 20 Jul 2025 BBBH59014 Software Support Lead £50000.00 - £55000.00 per annum Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software support and team leadership. Emphasise any specific achievements in managing support teams or resolving complex issues, as this role requires both technical skills and managerial experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your hands-on troubleshooting skills and your approach to leading a team. Be sure to connect your previous experiences with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on key skills such as communication, customer service, and technical troubleshooting. Provide examples of how you've successfully led teams and improved client satisfaction in past roles.
Prepare for Interviews: If you get called for an interview, be ready to discuss your leadership style and how you handle customer issues. Prepare examples of past challenges you've faced in support roles and how you resolved them, as well as your vision for shaping the support function.
How to prepare for a job interview at MCS Group
✨Showcase Your Leadership Skills
As a candidate for the Software Support Lead position, it's crucial to demonstrate your leadership experience. Be prepared to discuss specific examples of how you've successfully managed teams, resolved conflicts, and motivated team members in previous roles.
✨Highlight Technical Troubleshooting Experience
Since this role requires hands-on technical skills, make sure to share your experiences with troubleshooting complex software issues. Discuss specific incidents where you identified problems and implemented solutions, showcasing your ability to dive into customer issues directly.
✨Prepare for Client Interaction Scenarios
Given that you'll be dealing directly with clients, practice how you would handle various customer service scenarios. Think about how you would represent the support function in service reviews and ensure client satisfaction, as this will be a key part of your role.
✨Emphasise Your Communication Skills
Strong communication is essential for this position. Be ready to explain how you've effectively communicated with both technical teams and non-technical stakeholders in the past. Highlight your customer-focused mindset and how it has contributed to successful outcomes.
