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For Companies At a Glance
- Tasks: Join our team to optimise service delivery and enhance operational efficiency using ServiceNow.
- Company: Penguin Random House is a leading publisher known for innovation and collaboration.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and a vibrant workplace culture.
- Why this job: Be part of a dynamic team that values flexibility, accountability, and personal ownership.
- Qualifications: Experience with ServiceNow and a solid understanding of Service Management processes are essential.
- Other info: Apply by 11:59pm on Sunday 10th August for a chance to join us soon!
The predicted salary is between 30000 - 70000 £ per year.
Are you passionate about optimising service delivery and enhancing operational efficiency?
We are seeking a dedicated and detail-orientedConfiguration Management Analyst to join our dynamic Service Management team. The ideal candidate will have hands-on experience in ServiceNow development and a robust understanding of all Service Management processes, with a particular focus on Asset and Configuration Management.
In this role, you will support our wider Service Management and Technology teams, ensuring the effective use of ServiceNow to elevate our service delivery standards and drive operational excellence.
About The Team
At Penguin Random House, our Technology team is the powerhouse of innovation and efficiency, delivering top-notch solutions with flair and finesse. We thrive on flexibility and agility, adapting to ensure our operations run seamlessly. Success is our mantra, driven by accountability and an enthusiastic embrace of change. Each team member brings a unique blend of skill and initiative, fostering a culture of unity and collaboration. Together, we take personal ownership of our roles, working hand-in-hand to exceed the expectations of our stakeholders who rely on us to deliver excellence every time.
Key responsibilities:
- Develop, configure, and maintain custom applications, service offerings, catalogue items and flow designer-built workflows, within the ServiceNow platform.
- Develop, in a phased approach, a robust asset and configuration management process, utilising ServiceNow as the CMDB, ensuring compliance and promoting its use across the organization.
- Populate the CMDB using a mix of automatic discovery, manual service mapping and third-party toolset integration to ensure that the data held is complete and accurate.
- Conduct regular CMDB data quality audits: raising data quality issues with Data/Service Owners as appropriate.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Support the implementation and continuous improvement of ServiceNow apps and ITSM processes.
- Prepare and present reports and dashboards to management and other stakeholders.
- Work closely with cross-functional teams, including technology operations, security, and business units, to ensure alignment and effective service delivery.
- Work closely with Service Management functions including Change, Incident and Problem Management.
What you will bring
Essential Criteria:
- In-depth knowledge of Service Management Processes.
- Solid experience with ServiceNow including ITSM, ITAM & CMDB.
- Solid ServiceNow development experience including service offerings, catalogue items, and workflow using Flow Designer.
Preferred Criteria:
- Knowledge of the Common Service Data Model.
- Familiarity with Agile tools and methodologies.
- Experience integrating ServiceNow with third-party tools such as SNOW Atlas, AssetTrack, Tenable, SPLUNK, and Biz Design.
Application Instructions
Please apply with your CV by 11:59pm on Sunday 10th August.
Please note we are looking for someone to join the team as soon as possible, but we are also happy to accommodate a reasonable notice period for the right candidate.
We anticipate a two-stage interview process which will include a virtual first-stage interview and in-person second stage interview. We are happy to discuss this further with you throughout the recruitment process.
Salary
C.£50,000 dependent on how your skills and experience align to the role, plus bonus and benefits.
Hybrid working
While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important.
This role is offered on a hybrid working basis of 2 days per week in our London office (typically Wednesday & Thursday). Time required in the office will vary depending on projects and collaborative working sessions, and we are happy to discuss this during the interview process.
Company:Penguin Books Limited
Country:United Kingdom
State/Region:London
City: London
Postal Code:SW11 7BW
Job ID:277760
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Configuration Management Analyst employer: Bertelsmann
Contact Detail:
Bertelsmann Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Configuration Management Analyst
✨Tip Number 1
Familiarise yourself with the ServiceNow platform, especially its ITSM, ITAM, and CMDB functionalities. Consider taking online courses or certifications to deepen your understanding, as this will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Penguin Random House, particularly those in the Technology team. Engaging in conversations can provide you with valuable insights about the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised service delivery or enhanced operational efficiency in previous roles. Tailoring your experiences to align with the responsibilities outlined in the job description will help you stand out.
✨Tip Number 4
Stay updated on the latest trends and best practices in configuration management and service delivery. Being knowledgeable about industry standards will not only impress your interviewers but also show that you're proactive and passionate about your field.
We think you need these skills to ace Configuration Management Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Configuration Management Analyst position. Familiarise yourself with ServiceNow and the specific Service Management processes mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience with ServiceNow, ITSM, and CMDB. Emphasise any hands-on development work you've done, particularly with service offerings and workflows, to align with the job's essential criteria.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for optimising service delivery and operational efficiency. Use specific examples from your past experiences that demonstrate your skills in ServiceNow and collaboration with cross-functional teams.
Proofread and Edit: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional, as attention to detail is crucial for this role.
How to prepare for a job interview at Bertelsmann
✨Showcase Your ServiceNow Expertise
Make sure to highlight your hands-on experience with ServiceNow during the interview. Be prepared to discuss specific projects where you've developed or configured applications, as well as your familiarity with ITSM, ITAM, and CMDB.
✨Understand the Service Management Processes
Demonstrate a solid understanding of Service Management processes. Be ready to explain how these processes relate to the role and how you can contribute to optimising service delivery and operational efficiency.
✨Prepare for Technical Questions
Expect technical questions related to ServiceNow development and configuration. Brush up on your knowledge of service offerings, catalogue items, and workflows using Flow Designer, as these are crucial for the role.
✨Emphasise Collaboration Skills
Since the role involves working closely with cross-functional teams, be sure to share examples of how you've successfully collaborated with stakeholders in the past. Highlight your ability to gather requirements and translate them into technical specifications.
