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- Tasks: Manage supplier relationships and oversee services like Occupational Health and Absence Management.
- Company: Join Serco, a leader in inclusive employment for the over-50s, committed to diversity.
- Benefits: Enjoy flexible working, private healthcare, a company car, and a bonus scheme.
- Why this job: Be part of a dynamic team driving change and innovation in public services.
- Qualifications: CIPD or equivalent HR qualification with experience in supplier and budget management required.
- Other info: Opportunity to work hybrid and contribute to a positive workplace culture.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Employee Relations Relationship Manager
Location – Solihull, B91 3QJ. Hybrid with X3 days on site
Full Time, 12 Months Fixed Term
Band 3
Here at Serco, we are seeking an experienced Employee Relations Relationship Manager to be responsible for the management of suppliers that sit within the Employee Relations (ER) function. This includes overseeing end-to-end supplier management for services such as Occupational Health, Employee Assistance Programme and Absence Management. This role entails product and service delivery, budget management, spend analysis and the creation of a strategic roadmap to enhance the management of unplanned absence and occupational health services.
In this key role you will be expected to proactively support the wider Employee Relations Team with initiatives as well as collaborating closely with the UK & Europe business divisions to drive change initiatives. You will be responsible for developing and improving the day-to-day relationship between Serco operations and its Absence, Health and Wellbeing suppliers.
As part of this you\’ll:
- Oversee key projects and the supplier management of Occupational Health, Employee Assistance Programme, and Absence Management
- Manage all sub-contractors through Occupational Health
- Manage an estimated annual budget of £1.2 million for Occupational Health and absence management
- Forecast and analyse monthly spend, meeting agreed supplier budgets
- Drive forward planning / vision and be responsible for the creation and implementation of a 3-5+ year rolling supplier roadmap of improvements and initiatives
- Deliver excellent stakeholder management for a positive customer service experience
- Drive cross functional partnerships across both internal and external areas including Group HR, Health and Safety, Data Protection and Corporate Compliance to ensure successful delivery of services to the business
- Ensure that the ER Team and People Managers (the business) have a comprehensive understanding of services via Occupational Health and Absence Management
What you\’ll need to do the role:
- Recognised HR qualification (CIPD or equivalent) with Employee Relations experience
- Extensive experience in supplier management and budget management
- Proven experience in stakeholder management and change management
- Ability to manage projects to ensure successful delivery (on time, within budget, meeting agreed upon success criteria)
- Articulate, confident and a fluent communicator. Ability to use a range of techniques and styles to ensure that communication is timely, clear and effective
- There may be a requirement to attend any of Serco\’s premises / locations from time to time
What we offer:
- Company car
- Bonus scheme – 5% on target, 10% exceeding targets
- Private healthcare
- Flexible working considered
- Pension – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
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Employee Relations Relationship Manager employer: Serco Group plc
Contact Detail:
Serco Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Relationship Manager
✨Tip Number 1
Familiarise yourself with the key suppliers in the Employee Relations space, particularly those related to Occupational Health and Absence Management. Understanding their services and how they align with Serco's needs will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the HR and Employee Relations fields, especially those who have experience in supplier management. Engaging with them can provide insights into best practices and current trends that are relevant to the role.
✨Tip Number 3
Prepare to discuss your experience with budget management and forecasting. Be ready to share specific examples of how you've successfully managed budgets in previous roles, as this is a crucial aspect of the position.
✨Tip Number 4
Demonstrate your communication skills by being articulate and confident in your interactions. Practice explaining complex concepts in simple terms, as effective communication is key to stakeholder management in this role.
We think you need these skills to ace Employee Relations Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in employee relations, supplier management, and budget management. Use specific examples that demonstrate your skills in stakeholder management and project delivery.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying to Serco and how your background aligns with the role of Employee Relations Relationship Manager. Mention your HR qualifications and any relevant achievements.
Highlight Relevant Skills: In your application, emphasise your communication skills and ability to manage projects effectively. Provide examples of how you've successfully driven change initiatives in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Serco Group plc
✨Showcase Your HR Qualifications
Make sure to highlight your recognised HR qualifications, such as CIPD or equivalent, during the interview. Discuss how your education has prepared you for the Employee Relations Relationship Manager role and provide examples of how you've applied your knowledge in real-world situations.
✨Demonstrate Supplier Management Experience
Be prepared to discuss your extensive experience in supplier management. Share specific examples of how you've successfully managed suppliers in the past, focusing on budget management and service delivery. This will show that you understand the key responsibilities of the role.
✨Emphasise Stakeholder Management Skills
Stakeholder management is crucial for this position. Prepare to talk about your experience in managing relationships with various stakeholders. Use examples to illustrate how you've effectively communicated and collaborated with different teams to drive change initiatives.
✨Prepare for Project Management Questions
Since project management is a key aspect of the role, be ready to discuss your approach to managing projects. Highlight your ability to deliver projects on time and within budget, and share any relevant success stories that demonstrate your project management skills.
