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- Tasks: Communicate with salon customers via Email, Live Chat, and Telephone to provide exceptional service.
- Company: Join L’Oréal, the world leader in beauty, with 35 brands across 150 countries.
- Benefits: Enjoy mentorship, learning platforms, and the chance to work in a dynamic environment.
- Why this job: Gain valuable experience in customer care while contributing to a renowned brand's success.
- Qualifications: No degree required; GCSEs in English and Maths at Grade C (4) or equivalent needed.
- Other info: This is an 18-month apprenticeship leading to a Level 3 Business Admin Qualification.
Level: Level 3 Business Admin Qualification
Duration: 18 months + EPA
The world leader in beauty, L’Oréal, is present in 150 countries across five continents. Our 35 international brands are dedicated to one business: beauty. We offer women and men worldwide the best in cosmetics innovation, focusing on quality, efficacy, and safety.
As a L’Oréal Customer Care Apprentice, your main role will be to communicate with and provide an exceptional standard of service to our 10,000 salon customers via multiple channels such as Email, Live Chat, and Telephone. L’Oréal Professional Products is constantly evolving, with an always-on feedback approach, which means we may add or remove channels based on customer needs. You will learn how to deliver exceptional service through speed, accuracy, and expert responses, supported by one-to-one mentorship and coaching throughout your apprenticeship. You will also engage with our various learning platforms daily and have regular meetings with your Customer Care Manager for guidance.
You will…
- Learn to provide an optimal level of service to all salon customers to achieve first contact resolution within SLA
- Handle multiple contacts simultaneously while maintaining accuracy and knowledge, ensuring a positive customer experience through proactive follow-up
- Become an expert on all customer touchpoints within L’Oréal Professional Products, enabling you to answer questions confidently and communicate clearly
- Drive departmental efficiencies by identifying and implementing service improvements
- Contribute to increasing our NPS score by acting on customer feedback and supporting continuous improvement
- Manage stakeholder communication effectively at all levels
You have…
- Strong attention to detail skills
- A proactive attitude and a willingness to go above and beyond for customers
- The ability to work in a dynamic and demanding environment
- Strong prioritization and communication skills (both written and verbal)
- A mindset to challenge existing processes and seek continuous improvement
- Experience with SAP is advantageous but not essential
- Proficiency in Microsoft Office packages
Requirements…
- You must NOT have already obtained a degree
- Eligible to work in the UK
- GCSEs in English and Maths at Grade C (4) or equivalent
- Achieved a BBC at A level or equivalent in other courses
Next steps…
After clicking apply, you\’ll answer eligibility questions regarding your current situation, salary expectations, and location. We will review your application and invite successful candidates to an Assessment Centre. Please be patient, as review times can take several weeks.
Please note, if you apply for multiple roles, you will be considered for the most suitable one. To increase your chances for a specific role, apply only to that one.
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[2024] LOA - UKI - EC25: Customer Care Advisor Apprenticeship employer: L'oreal Usa
Contact Detail:
L'oreal Usa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land [2024] LOA - UKI - EC25: Customer Care Advisor Apprenticeship
✨Tip Number 1
Familiarise yourself with L’Oréal's products and services. Understanding their brand values and customer care philosophy will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Since the role involves multiple channels like email and live chat, being articulate and clear in your responses will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment. Prepare examples from previous experiences where you successfully managed multiple tasks or handled challenging situations, as this is crucial for the Customer Care Advisor role.
✨Tip Number 4
Demonstrate a proactive attitude by suggesting potential improvements in customer service processes. This shows that you are not only focused on your role but also invested in the overall success of the team and company.
We think you need these skills to ace [2024] LOA - UKI - EC25: Customer Care Advisor Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Care Advisor Apprenticeship. Tailor your application to highlight how your skills and experiences align with what L’Oréal is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and qualifications. Emphasise your attention to detail, communication skills, and any customer service experience you may have.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you’ve demonstrated a proactive attitude and strong communication skills in previous experiences.
Prepare for Assessment Centre: Once your application is submitted, prepare for the potential Assessment Centre by researching common interview questions and practising your responses. Be ready to showcase your ability to work in a dynamic environment and your commitment to customer service.
How to prepare for a job interview at L'oreal Usa
✨Research L’Oréal and Its Values
Before your interview, take some time to understand L’Oréal's mission and values. Familiarise yourself with their commitment to beauty and customer service, as this will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
As a Customer Care Advisor, communication is key. Prepare examples of how you've effectively communicated in previous roles or experiences, whether through email, chat, or phone. Highlight your ability to adapt your communication style to different situations.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve issues or improve processes. Be ready to discuss how you approached these challenges and the outcomes. This will show your proactive attitude and willingness to go above and beyond for customers.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the training process, mentorship opportunities, or how success is measured in the Customer Care team. This not only demonstrates your enthusiasm but also helps you gauge if the role is right for you.
