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- Tasks: Serve customers with a smile and ensure a seamless shopping experience.
- Company: Join M&S, a major High Street brand known for its quality and customer service.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for growth and development.
- Why this job: Be part of a passionate team that values individuality and rewards hard work.
- Qualifications: No specific experience required, just a passion for great service and teamwork.
- Other info: Work in a fast-paced environment with variable shift patterns.
We\’re looking for a Retail Assistant who will be the face of our business, delivering exceptional customer service for a major High Street brand on a part time basis, contracted to 10.5 hours per week. You\’ll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.
As a Retail Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You\’ll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here\’s an idea of what your shift patterns will be: Variable shifts
Could you bring your spark to M&S? Here\’s what you need to know before applying:
Your key responsibilities will include:
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about our service and helping customers with natural, engaging service
- Representing M&S and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Health and Safety regulations
Our ideal Retail Assistant will:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate great timekeeping and reliability
As part of Compass you\’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\’s biggest businesses.
Job Reference: com/0108/86090001/52753948/BU #One Retail
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Retail Assistant - M&S employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - M&S
✨Tip Number 1
Familiarise yourself with M&S's values and customer service standards. Understanding their commitment to quality and customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your passion for food and retail during any interactions. M&S takes pride in its products, so demonstrating your enthusiasm for their offerings can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss examples of how you've provided excellent customer service in the past. Being able to share specific instances where you went above and beyond will highlight your suitability for the role.
✨Tip Number 4
Network with current or former M&S employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Retail Assistant - M&S
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised CV: Create a CV that showcases your customer service experience and teamwork skills. Use specific examples that demonstrate your ability to work under pressure and deliver outstanding service, as these are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working at M&S. Mention how you can contribute to their positive brand image and team environment, and include any relevant achievements.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a retail setting.
How to prepare for a job interview at Compass Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with what M&S values in their Retail Assistants.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you’ve collaborated with colleagues in previous roles to create a positive environment, as teamwork is essential in a fast-paced retail setting.
✨Be Prepared for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare scenarios where you successfully managed difficult situations or made quick decisions that benefited customers.
✨Research M&S and Its Values
Familiarise yourself with M&S's brand image and values. Understanding their commitment to quality and customer satisfaction will help you tailor your responses and show that you are a good fit for the company culture.
