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- Tasks: Be the friendly voice directing calls and assisting guests at our hotel.
- Company: Join Millennium Hotel and Conference Centre, a vibrant hub in Gloucester London.
- Benefits: Enjoy a full-time role with opportunities for growth and a dynamic work environment.
- Why this job: Perfect for those who love hospitality and want to make guests feel welcome.
- Qualifications: No prior experience needed; just bring your positive attitude and communication skills.
- Other info: This is a 40-hour work week position, ideal for students looking for a steady job.
The predicted salary is between 24000 - 36000 £ per year.
Millennium Hotel and Conference Centre Gloucester London is seeking a Switchboard Agent/Receptionist to be responsible to direct calls both internal and external to the correct departments, helping the guests with their general requirements both on the phone and in the Business Centre. This is a full time, 40 hours a week role. The Switchboard Agent/Receptionist key Responsibilities will include: To greet and welcome all guests in line with Hotel standards. To answer calls effective ly and helpful manner, ensuring that all calls are directed to the correct guestrooms / department. Ensur e that all messages are recorded accurately and deliver to the guest s and department . Co-ordinating information with reception to ensure that airline and group wake-up calls are received on time and enter into the system accurately . Ensure guest wake-up calls a…
Switchboard Operator/ Receptionist employer: Millennium Gloucester Hotel London Kensington
Contact Detail:
Millennium Gloucester Hotel London Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator/ Receptionist
✨Tip Number 1
Familiarize yourself with the hotel’s services and amenities. Knowing the ins and outs of what the Millennium Hotel offers will help you answer guest inquiries confidently and accurately.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be directing calls and assisting guests, being clear and friendly in your speech is crucial.
✨Tip Number 3
Get comfortable with multitasking. As a Switchboard Operator/Receptionist, you'll need to handle multiple calls and requests simultaneously, so practicing this skill can set you apart.
✨Tip Number 4
Show enthusiasm for customer service. Highlighting your passion for helping guests and creating a welcoming atmosphere can make a strong impression during the interview process.
We think you need these skills to ace Switchboard Operator/ Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Switchboard Agent/Receptionist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or reception roles. Mention specific examples where you successfully managed calls or assisted guests, as this will demonstrate your suitability for the role.
Showcase Communication Skills: Since the role involves directing calls and assisting guests, make sure to highlight your strong communication skills. Provide examples of how you've effectively communicated with clients or colleagues in past positions.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working at Millennium Hotel and Conference Centre Gloucester London. A personalized touch can make your application stand out.
How to prepare for a job interview at Millennium Gloucester Hotel London Kensington
✨Show Your Customer Service Skills
As a Switchboard Operator/Receptionist, you'll be the first point of contact for guests. Make sure to highlight your previous experience in customer service and how you handle inquiries or complaints effectively.
✨Demonstrate Communication Abilities
Effective communication is key in this role. Be prepared to discuss how you manage calls, direct them appropriately, and ensure clear communication with both guests and departments.
✨Familiarize Yourself with Hotel Operations
Understanding hotel operations can give you an edge. Research the Millennium Hotel and Conference Centre Gloucester London and be ready to discuss how you can contribute to their specific needs and standards.
✨Practice Handling Multiple Tasks
This role requires multitasking, especially during busy periods. Prepare examples of how you've successfully managed multiple responsibilities at once, such as answering calls while assisting guests.
