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- Tasks: Join us as a Neighbourhood Housing Officer, managing housing services and ensuring community satisfaction.
- Company: Lambeth Council is dedicated to transforming communities and enhancing residents' lives through innovative programmes.
- Benefits: Enjoy 27-35 days of annual leave, hybrid working, and discounts at local gyms and restaurants.
- Why this job: Make a real impact in diverse communities while fostering strong relationships and ensuring safe living environments.
- Qualifications: Strong communication skills, problem-solving abilities, and knowledge of housing legislation are essential.
- Other info: We promote diversity and offer guaranteed interviews for disabled candidates meeting criteria.
The predicted salary is between 35000 - 50000 £ per year.
Neighbourhood Housing OfficerSO2: Starting salary £42,912 pa rising in annual increments to £44,235 per annum incl LW.
About UsLocated in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London\’s largest LGBTQ+ community, and a thriving Portuguese-speaking community.
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth\’s communities and residents through our Lambeth 2030 Plan \’Our Future, Our Lambeth.\’
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas\’s Hospital, Lambeth offers an enriching and dynamic environment.
Please have a look at our dedicated One Lambeth Values and Behaviours page.
About the RoleLambeth Housing Services is in need of a dynamic, ambitious Neighbourhood Housing Officer to deliver high quality Housing Management Services in the North of the Borough.
The team consists of a Neighbourhood Housing Manager, two Senior Neighbourhood Housing Officers, and eight Neighbourhood Housing Officers.
Team Responsibilities
Tenancy and estate management
Investigating nuisance and anti-social behaviour
Resident engagement
Delivering excellent customer care
We are seeking an experienced Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers. You will work closely with other teams to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service across a designated patch and ensure that Lambeth fulfils its legal and contractual obligations to tenants and leaseholders. You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs.
Contact InformationFor an informal discussion about the role, please contact Christine Biggs at cbiggs@lambeth.gov.uk and Samantha Stewart at Sstewart@lambeth.gov.uk.
How to ApplyTo be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked \”A\” for application:
Job Description and Person Specification
We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Recruitment Timelines
Advert close date: 11:59pm on Sunday 11 January 2026.
Shortlisting: 12 & 13 January 2026.
Interviews: Week commencing 19 January 2026.
Please cleck here to view: Lambeth Staff Benefits
You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.
We actively support applications from Lambeth Care Leavers.
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Neighbourhood Housing Officer employer: Lambeth Council
Contact Detail:
Lambeth Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Familiarise yourself with the One Lambeth Values and Behaviours. Understanding these values—Equity, Ambition, Kindness, and Accountability—will help you align your approach and demonstrate that you share the council's vision during any discussions or interviews.
✨Tip Number 2
Engage with local community groups or forums in Lambeth. This will not only give you insights into the specific needs and challenges of the residents but also show your commitment to community engagement, which is crucial for a Neighbourhood Housing Officer.
✨Tip Number 3
Brush up on your knowledge of housing legislation and local political agendas. Being well-versed in these areas will allow you to speak confidently about relevant issues and demonstrate your expertise during the interview process.
✨Tip Number 4
Prepare examples of how you've successfully managed conflicts or resolved disputes in previous roles. Highlighting your problem-solving abilities and conflict resolution skills will be key to showcasing your suitability for this position.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and attributes required for the Neighbourhood Housing Officer position. Tailor your application to reflect how your skills align with these requirements.
Highlight Relevant Experience: In your CV and supporting statement, emphasise any previous experience in housing management, customer service, or community engagement. Use specific examples to demonstrate your problem-solving abilities and conflict resolution skills.
Showcase Your Values: Lambeth Council values Equity, Ambition, Kindness, and Accountability. Make sure to incorporate these values into your application by providing examples of how you embody them in your professional life.
Follow Application Instructions: Ensure you follow the application guidelines carefully, including the anonymised application process. Remove personal details from your CV and supporting statement, and clearly address the shortlist criteria marked with an 'A' in your supporting statement.
How to prepare for a job interview at Lambeth Council
✨Understand the One Lambeth Values
Familiarise yourself with the One Lambeth Values and Behaviours: Equity, Ambition, Kindness, and Accountability. Be prepared to discuss how these values resonate with your own experiences and how you can embody them in your role as a Neighbourhood Housing Officer.
✨Showcase Your Problem-Solving Skills
Prepare examples of past situations where you've successfully resolved conflicts or addressed complaints. Highlight your strong problem-solving abilities and how they can contribute to maintaining safe and pleasant living environments for residents.
✨Demonstrate Your Knowledge of Housing Legislation
Brush up on relevant housing legislation and local political agendas. Being able to discuss these topics confidently will show your understanding of the role's requirements and your commitment to fulfilling legal obligations.
✨Prepare for Customer Care Scenarios
Think about how you would handle various customer care scenarios, especially those involving anti-social behaviour or resident engagement. Be ready to share your approach to delivering excellent customer service and fostering strong community relations.
