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- Tasks: Join us as a Senior HRIS Analyst, managing HR data processes and improving service delivery.
- Company: Serco is a global leader in delivering essential services across multiple sectors.
- Benefits: Enjoy 25 days annual leave, discounts, and a supportive work culture.
- Why this job: Make a real impact while working in a dynamic, diverse environment with growth opportunities.
- Qualifications: Strong experience with SAP HCM, excellent communication skills, and a customer-focused mindset required.
- Other info: Hybrid role with 2 days in the office; perfect for balancing work and study.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Senior HRIS Analyst – SME
Hybrid – 2 days per week in our Solihull, Hook or London office
Permanent, Full Time
Band 5
Are you passionate about data accuracy, process improvement, and HR systems excellence?
We\’re looking for a knowledgeable and driven Senior HRIS Analyst to join our dynamic People Operations function. As a key subject matter expert (SME), you\’ll support the HRIS Manager in managing HR data processes, improving service delivery, and ensuring data integrity across our core systems.
You\’ll act as a key bridge between BAU and project teams, leading data and system initiatives, enhancing operational performance, and helping shape the future of HR services across our business.
As part of this you will:
- Serve as an SME for HRIS data processes and core HR systems.
- Manage and review service tickets, balancing workload by volume and priority.
- Drive improvements to HRIS services, processes, and customer experience.
- Monitor and ensure delivery of KPIs and SLAs across onshore and offshore teams.
- Support coordination of project and BAU activities within the HR Data and HRIS teams.
- Act as liaison with business units to understand service needs and escalate as appropriate.
- Provide guidance and impact analysis for changes affecting organisational and people data.
- Lead the transition of system and process changes from project to operational teams.
- Own and maintain data governance documentation, including Local Work Instructions (LWIs).
- Ensure HR data transactions are accurate and interface effectively across all connected systems.
- Oversee HRIS support for major HR events (e.g., TUPE transfers, annual leave renewals, pay reviews).
- Identify knowledge gaps and lead training sessions to upskill the team.
- Handle escalations, complaints, and support wellbeing of team members.
- Identify risks and propose mitigation strategies proactively.
What you\’ll need to do the role:
Essential Experience and Skills:
- Strong hands-on experience with SAP HCM and EIC (CRM).
- Knowledge of payroll systems and HRIS data flow across complex organisational structures.
- Good operational HR knowledge and understanding of employment law.
- Advanced Excel skills and analytical capability.
- Excellent communication and stakeholder management abilities.
- A commercial and customer-focused mindset with the ability to deliver pragmatic solutions.
- Proven ability to manage multiple priorities and lead change across teams.
Desirable:
- Experience with other ERP platforms.
- Exposure to multinational or matrixed business environments.
- Previous experience in an HR Shared Services or Centre of Excellence (CoE) environment.
Why Serco:
Serco\’s purpose is to impact a better future – we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won\’t be hard to find. You\’ll also work with great people. You\’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
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Senior HRIS Analyst SME employer: Serco Group plc
Contact Detail:
Serco Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior HRIS Analyst SME
✨Tip Number 1
Familiarise yourself with SAP HCM and EIC (CRM) as these are crucial for the role. Consider taking online courses or certifications to enhance your knowledge and demonstrate your commitment to mastering these systems.
✨Tip Number 2
Network with current or former employees in similar roles, especially those who have worked in HR Shared Services or Centre of Excellence environments. They can provide valuable insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience with managing multiple priorities and leading change. Use specific examples from your past roles to illustrate how you've successfully navigated complex organisational structures.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used advanced Excel functions in previous positions. Highlight any projects where your data analysis led to significant improvements in HR processes.
We think you need these skills to ace Senior HRIS Analyst SME
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SAP HCM and EIC, as well as your operational HR knowledge. Use specific examples that demonstrate your analytical skills and stakeholder management abilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data accuracy and process improvement. Mention how your previous experiences align with the responsibilities of the Senior HRIS Analyst role and how you can contribute to enhancing HR services.
Highlight Relevant Skills: Emphasise your advanced Excel skills and any experience with payroll systems or other ERP platforms. Be sure to mention your ability to manage multiple priorities and lead change, as these are crucial for the role.
Showcase Your Communication Skills: Since excellent communication is key for this position, provide examples in your application that demonstrate your ability to liaise effectively with different business units and manage stakeholder expectations.
How to prepare for a job interview at Serco Group plc
✨Showcase Your HRIS Expertise
As a Senior HRIS Analyst, it's crucial to demonstrate your hands-on experience with SAP HCM and EIC. Be prepared to discuss specific projects where you've improved data accuracy or streamlined processes, as this will highlight your capability as a subject matter expert.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating complex HRIS concepts in simple terms, as you'll need to liaise with various business units. Use examples from your past experiences to illustrate how you've effectively managed stakeholder relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to balance multiple priorities or lead change across teams. Prepare to explain your thought process and the outcomes of your actions.
✨Demonstrate a Customer-Focused Mindset
The role requires a commercial and customer-focused approach. Be ready to discuss how you've previously enhanced customer experience within HRIS services. Highlight any initiatives you've led that improved service delivery or addressed client needs effectively.
