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- Tasks: Lead a team of IT Field Engineers, providing support and mentoring while solving technical issues.
- Company: Join Littlefish, a dynamic company that values creativity and embraces change.
- Benefits: Enjoy a £1000 referral bonus, healthcare cash plan, LinkedIn Learning access, and 25 days annual leave.
- Why this job: Be part of a passionate team that celebrates success and encourages a proactive mindset.
- Qualifications: Must have a clean driving license, leadership skills, and at least two years in a similar role.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Work location: North West London (This is a field-based role; you will be required to visit multiple client sites). Ideal base locations are between North London and Watford.
Salary: Up to £50,000
Ability to obtain Security Clearance (Must have lived in the UK for at least 5 years).
At Littlefish, we look for people who can make a real difference and become giant slayers. As the world around us continues to change, we seek individuals who embrace change with optimism and excitement. These are passionate, high-performing people who thrive on thinking outside the box.
Our current employees are the giant slayers who have shaped Littlefish into what it is today, and you will be the future team member who adds drive, passion, and skills as we grow.
If this resonates with you and you\’re excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.
The role and daily responsibilities:
Littlefish is looking for an IT Field Engineer Team Leader based in North West London. You will support a busy team of field engineers, providing leadership, mentoring, and coaching, while also being a technical escalation point.
You will provide onsite and remote technical support for hardware, software, mobile, and print issues. Responsibilities include device builds, hardware installations, basic network/server troubleshooting, and administration. Effective communication with customers and managing technical queries in line with Littlefish standards and SLAs are essential.
What we are looking for in the successful candidate:
- Full clean driving license & access to your own vehicle
- Leadership skills in a team environment
- Ability to share knowledge with less experienced team members
- IT problem-solving skills
- Experience supporting IT infrastructure across technologies like desktop/laptop hardware, Office 365, Exchange 2013, Windows 10 & 11, Active Directory, Apple OSX and iOS, SCCM/WSUS/MDT
- Minimum of two years’ experience in a similar technical/leadership role
- Excellent face-to-face communication skills
- Good telephone communication skills
- Willingness to travel around the UK
- Ability to work independently and handle situations proactively
Prioritizing tasks to meet contractual SLAs is required.
What we offer:
- Referral bonus of £1000 for successful referrals
- Access to LinkedIn Learning with over 16,000 tutorials
- Healthcare cash plan including online GP, counseling, and cashback benefits
- Company pension scheme
- Social events
- 25 days annual leave plus public holidays
- Purchase and sale of annual leave scheme
Life at Littlefish:
Our values shape who we are and guide our work. We hire people who embody these values:
- High Performing: We aim to increase quality and efficiency, striving for service excellence.
- Passionate: We celebrate team success, support each other, and show enthusiasm and energy.
- Can-Do Attitude: We are proactive, challenge the status quo, and get things done.
If you believe you can make a tangible difference, apply today and join us on this journey.
We are committed to diversity and inclusion, encouraging applications from all backgrounds. Please contact us if you need adjustments during the recruitment process. Our application includes ED&I questions, with a \’prefer not to say\’ option.
Note: If you are not a passport holder of the country for the vacancy, you may need a work permit. Check our blog for more information.
Do not include bank or payment details in your application. All applications should be submitted via the \’Apply now\’ button.
Created on 29/06/2025 by TN, United Kingdom
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IT Field Engineer Team Leader 276400 employer: Littlefish
Contact Detail:
Littlefish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer Team Leader 276400
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Active Directory, and Windows 10 & 11. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your technical expertise and readiness for the role.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully mentored or coached team members in previous roles. This will show that you can effectively lead a team of field engineers and contribute positively to their development.
✨Tip Number 3
Since this is a field-based role, be ready to discuss your experience with managing multiple client sites and how you prioritise tasks to meet SLAs. Sharing specific instances where you've successfully handled similar responsibilities will make you stand out.
✨Tip Number 4
Prepare to showcase your communication skills, both face-to-face and over the phone. Consider practising common technical scenarios where you had to explain complex issues to clients in a simple manner, as effective communication is key in this role.
We think you need these skills to ace IT Field Engineer Team Leader 276400
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and leadership. Emphasise your problem-solving skills and any specific technologies mentioned in the job description, such as Office 365, Active Directory, and Windows 10 & 11.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with those of Littlefish, particularly your can-do attitude and commitment to high performance.
Showcase Leadership Experience: In your application, provide examples of your leadership skills. Discuss how you've mentored or coached team members in previous roles, and how you’ve handled technical escalations effectively.
Highlight Communication Skills: Since effective communication is essential for this role, include examples of how you've successfully communicated with clients or team members in past positions. This could be through face-to-face interactions or over the phone.
How to prepare for a job interview at Littlefish
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and coaching less experienced members.
✨Highlight Technical Expertise
Make sure to discuss your experience with the specific technologies mentioned in the job description, such as Office 365, Active Directory, and Windows 10 & 11. Be ready to explain how you've solved technical issues in previous roles.
✨Emphasise Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both for face-to-face interactions and over the phone. Consider preparing scenarios where you successfully managed customer queries.
✨Demonstrate a Can-Do Attitude
Littlefish values a proactive approach. Be prepared to discuss times when you've challenged the status quo or taken initiative to improve processes. Show your enthusiasm for embracing change and tackling challenges head-on.
