Production Manager

Job Title : Production ManagerSalary : £46k to £72k pa (pro-rota)Location : LondonReference : J1456Contact :Telephone : 0141 647 6688Categories :3 month contract – immediate startJob Purpose Assist production team to deliver printed requirements of the client. Largely DM orientated collateral.To process client ordersTo deal with client enquiries on the phone and via email and face to face.To proactively manage customer orders, ensuring budgets are met and print production processes are followed.Assist with providing reports as requiredTo work actively with the production team to deliver the highest level of customer service possible.To purchase print from an approved supplier baseAssist in spotting opportunities to group orders and increase print \”better buying\” opportunities.To help in the growth and development of all clientsTo manage suppliers ensuring quality and service is to a high standardEnsure that all best practices are followedResource responsibility Financial: budgets, income, assets, contract values etc. Assist with providing weekly accurate forecastsAssist with influencing forecast bank to stretchAssist with team GP targetsEnsure variances there are no variancesBuild relationships with key customers to ensure maximum level of activity is managed.Non-financial Meeting all client SLA\’sEnsure you are working within the approved supply chainEnsuring that no more than 1 non-conformance per monthMaintaining all ISO proceduresKnowledge & Skills Required Experience:A minimum of 3 years experience in managing and delivering Direct Mail campaigns.A minimum of 3 years experience in managing and buying print services, including B1 / B3 / B3 Litho, Screen Printing, Digital printing and wide format.A minimum of 5 years experience in managing client requests.Account management experience beneficialKey Accountabilities Relationships To ensure clients orders are delivered on timeTo work effectively with suppliers and other third parties, responding as appropriate to queries about orders in production.To deal with and escrow all non-conformances within 48hrsTo work to the specific SLA\’s set out within the client\’s accounts.To raise any system issues with the Senior Production Manager to ensure a streamlined production process is maintained.Decision Making To purchase print at the most competitive price and the most appropriate supplier.To proactively monitor the quality of production output supplied by the printer, seeking feedback from both internal and external customers and communicating the feedback appropriately within the team.To work with Senior Production Manager to make sound judgements about when to act and when to check, and about appropriate solutions and relevant action.To propose and if approved, investigate and assist with implementing innovative ways of delivering the print services that are within the remit of the role.Discretion To work proactively and on their own initiatives and with production teamTo be self-motivated, working with little supervision and communicating clearly with line manager about own development needs.To be discrete about all confidential personal information.To project a positive image of the organisation to external audiences.Impact and Accountability To ensure all production orders are managed through the approved supply chain, are authorised in accordance with production process and supported by appropriate original documentation e.g. POD\’s client PO\’s etc.To contribute actively to the development of all Marketing policies and procedures.To ensure the client experience is as positive as possible, but clear communication through telephone and backed up on email.Knowledge To keep abreast of, leading edge production and manufacturing capabilities within the market, appraise the organisation with, and assist with the implementation of changes in systems.To have knowledge of ways to reduce costs to clients, but new or different methods of production.People Management and Development To act as a team player and support the team where possibleTo be an effective member of the team.Working context The post holder is expected to be able to organise and prioritise workload, especially around client delivery dates / services quality and innovation, and have the flexibility to respond to increases in workload / tight deadlines. Some working outside of normal office hours might be required to meet deadlines, but this is not expected to be regular.

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