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For Companies At a Glance
- Tasks: Collaborate with teams to create technical solutions for Enterprise customers.
- Company: Join SafetyCulture, a fast-growing tech company transforming workplaces globally.
- Benefits: Enjoy flexible work arrangements, professional development, and fun team events.
- Why this job: Be part of a mission-driven company with a vibrant culture and growth opportunities.
- Qualifications: Experience in SQL, scripting languages, and strong communication skills required.
- Other info: We value inclusion and encourage all candidates to apply, even if you don't meet every requirement.
The predicted salary is between 43200 - 72000 £ per year.
Overview
SafetyCulture is a global technology company that helps transform workplaces. We are seeking a Senior Customer Success Engineer to partner with our account executives and customer success team to craft technical solutions for our Enterprise customers. This role involves using your technical skills to ensure customers reach their goals and succeed with the SafetyCulture platform.
Demonstrating a strong interest in tech, you will be passionate about developing your skills in a front-facing engineering role and growing your career with one of the world’s fastest-growing global SaaS companies and Australian tech unicorns.
How You’ll Spend Your Time
- Partner with our Customer Success team and wider Go-to-Market team to craft technical solutions for our managed customers
- Partner with our Sales team to communicate the technical aspects of our platform offering (Security, APIs, Cloud solutions)
- Leverage your skillset to extend the platform’s capability for customer-specific use cases, and build BI dashboards to communicate insights
- Partner with Customer Success Managers to implement solutions for our customers
- Act as a conduit between Sales, Success, Product and Engineering
- Work closely with the API and Integrations Engineering Team to communicate customer requests and improvements
- Consult with customers about how to implement their integrations effectively
About You
- Confident translating technical and non-technical requirements and communicating with technical and non-technical stakeholders
- Experience writing SQL queries and optimising relational databases, data models and data warehouses
- Strong organisational skills with the ability to manage multiple customers and priorities
- Comfortable with a scripting language such as Python, Golang, JavaScript or Ruby
- Flexible to understand and work within a wide variety of architectures, best practices and processes
- Confident reading API documentation and integrating with APIs
- Experience with software development or data analytics is preferred
Perks & Benefits
- Equity with high growth potential and a competitive salary
- Flexible working arrangements (work from home or at the SafetyCulture office)
- Access to professional development opportunities; Hackathons, Workshops, Lunch & Learns
- Community involvement, open source work, talks and events, and experimentation with new technologies
You’ll Also Receive Other Perks
- In-house culinary team serving daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave
- Quarterly celebrations and team events, including the annual ShipIt global offsite
We’re committed to building inclusive teams and cultivating a sense of belonging. We make reasonable adjustments throughout our recruitment process and value individuals with potential over a strict checklist of qualifications. We’ve been recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don’t meet every requirement listed, please consider applying. We prioritise inclusion and potential. If this role resonates with you, click apply.
You can learn more about life at SafetyCulture via YouTube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
Industries
- Software Development
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Senior Customer Success Engineer employer: SafetyCulture
Contact Detail:
SafetyCulture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Engineer
✨Tip Number 1
Familiarise yourself with SafetyCulture's products and services. Understanding their technology platform and how it benefits front line workers will help you articulate your value during conversations with the team.
✨Tip Number 2
Network with current employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Brush up on your technical skills relevant to the role, especially SQL and scripting languages like Python or JavaScript. Being able to demonstrate your technical prowess in discussions will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in customer success and how you've previously collaborated with sales and engineering teams. Highlighting your ability to bridge the gap between technical and non-technical stakeholders will resonate well with the hiring team.
We think you need these skills to ace Senior Customer Success Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Customer Success Engineer position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Technical Skills: Emphasise your technical skills in your CV and cover letter. Mention your experience with SQL, scripting languages, and API integrations, as these are crucial for the role. Provide specific examples of how you've used these skills in previous positions.
Showcase Collaboration Experience: Since the role involves partnering with various teams, include examples of your collaborative work. Describe situations where you successfully worked with sales, customer success, or engineering teams to achieve a common goal.
Express Passion for Technology: In your application, convey your enthusiasm for technology and continuous improvement. Share any relevant projects or experiences that demonstrate your commitment to developing your technical skills and helping customers succeed.
How to prepare for a job interview at SafetyCulture
✨Understand the Company Mission
Before your interview, make sure you understand SafetyCulture's mission to transform workplaces. Familiarise yourself with their technology platform and how it empowers front-line workers. This will help you align your answers with their goals.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, scripting languages, and API integrations. Bring examples of past projects where you've successfully implemented technical solutions for customers, as this role heavily relies on technical expertise.
✨Demonstrate Customer-Centric Thinking
Since the role involves partnering with customers, highlight your experience in building strong relationships and understanding customer needs. Share specific instances where you’ve gone above and beyond to ensure customer success.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-world scenarios related to customer success and technical challenges. Practice articulating your thought process and problem-solving skills, as this will showcase your ability to navigate complex situations.
