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For Companies At a Glance
- Tasks: Solve complex problems and bridge customer support with development teams.
- Company: Join Motorola Solutions, a leader in advanced video surveillance technology.
- Benefits: Enjoy flexible working, competitive salary, holiday bonuses, and career development support.
- Why this job: Gain expertise in cutting-edge technology while making a real impact in the industry.
- Qualifications: A passion for problem-solving, programming skills, and a relevant degree are essential.
- Other info: Opportunity for occasional international travel and a supportive, community-focused culture.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Escalations Engineer role at Motorola Solutions. Hybrid role with minimum one day a week in the Uxbridge office. The Avigilon Alta Video team supports the cloud video security portfolio within the Video Security and Access Control business unit. We seek engineers who can bridge the customer-facing support team and development, contributing to critical, complex issues and to the ongoing improvement of our security solutions.
Company: Motorola Solutions UK Limited. We are a global technology company with offices around the world; our team is based in the UK, Norway and Poland. We value diverse perspectives and strive to deliver a safer world through our products.
Responsibilities
- Become an expert on all products and related industry products and how they interact.
- Take ownership of escalated support issues and manage them to resolution within established SLAs.
- Minimise development and test times by providing accurate environment descriptions and symptoms.
- Reproduce customer issues in the support lab and troubleshoot complex functional and integration issues by analyzing logs and network traces.
- Collaborate with development, test, sales, documentation teams and partners to replicate and diagnose issues.
- Test code changes and workarounds to verify fixes.
- Provide status updates to customers and guidance to sales and support teams.
- Contribute to process improvements and assist with product and support documentation.
- Occasionally perform site visits to customer locations.
Qualifications
- Ability to learn quickly on the job; strong written and verbal communication; performs well under pressure.
- Graduate-level education or equivalent in Computer Science, Engineering, Science or Maths; UK candidates should have A-level results (A,B,B or better) and a 2:1 or 1st in degree; international candidates should meet equivalent standards.
- Skills: problem solving, reverse engineering mindset, programming (e.g., Python), interest in new technology, Linux tools, PC hardware, basic networking knowledge (TCP/IP, Ethernet, VoIP, switches, video surveillance).
Benefits and Opportunities
- Competitive salary and bonus schemes
- Holiday entitlement: 25 days + bank holidays; additional holiday pay
- Attractive defined contribution pension
- Private medical insurance
- Employee stock purchase plan
- Flexible working options
- Life assurance
- Career development support and learning opportunities
- Wellbeing resources and CSR initiatives
- Employee discount programs
Travel and Relocation
- Travel: Under 10%
- Relocation: None
Position Details
- Position Type: Experienced
- Job Function: Information Technology
- Industries: Telecommunications
EEO: Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic. We encourage applications from diverse candidates and value an inclusive workplace.
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Escalations Engineer employer: Motorola Solutions
Contact Detail:
Motorola Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Escalations Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in cloud video security products and related technologies. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with current or former employees of Motorola Solutions, especially those in technical roles. They can provide valuable insights into the company culture and the specific challenges faced by Escalations Engineers.
✨Tip Number 3
Brush up on your problem-solving skills by engaging in online coding challenges or reverse engineering exercises. This will prepare you for the complex issues you'll encounter in the role.
✨Tip Number 4
Prepare to discuss your experience with customer support scenarios. Highlight any instances where you've successfully resolved technical issues under pressure, as this is a key aspect of the Escalations Engineer role.
We think you need these skills to ace Escalations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Escalations Engineer role. Emphasise your problem-solving abilities, technical knowledge, and any experience with customer support or engineering.
Craft a Compelling Cover Letter: In your cover letter, express your passion for solving complex problems and your interest in the technology used by Motorola Solutions. Mention specific examples of how you've successfully managed challenging issues in the past.
Showcase Technical Skills: Clearly outline your technical skills, especially in programming (like Python), Linux, and networking technologies. Provide examples of how you've applied these skills in previous roles or projects.
Demonstrate Communication Skills: Since this role requires strong written and verbal communication, ensure your application is well-structured and free of errors. You might also want to include examples of how you've effectively communicated complex information to non-technical stakeholders.
How to prepare for a job interview at Motorola Solutions
✨Show Your Problem-Solving Skills
As an Escalations Engineer, you'll be tackling complex issues. Prepare to discuss specific examples from your past experiences where you've successfully solved difficult problems, especially in technical environments.
✨Demonstrate Technical Knowledge
Familiarise yourself with the products and technologies mentioned in the job description, such as TCP/IP, Ethernet, and video surveillance systems. Being able to speak knowledgeably about these will impress your interviewers.
✨Communicate Clearly
Since this role involves liaising between support and development teams, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to do this during the interview.
✨Prepare for Pressure Scenarios
The job requires managing tight deadlines and high-pressure situations. Be ready to discuss how you've handled stress in previous roles and how you prioritise tasks when faced with multiple challenges.
