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For Companies At a Glance
- Tasks: Deliver outstanding customer service and maintain shop standards.
- Company: Join John Lewis, a brand known for exceptional in-store experiences.
- Benefits: Enjoy shift premiums for late-night hours and flexible part-time work.
- Why this job: Be part of a team that values customer loyalty and creates memorable shopping experiences.
- Qualifications: Must be 18 or older; no prior experience required.
- Other info: Work every Friday and Saturday from 05:50 to 15:10.
The predicted salary is between 15600 - 24000 £ per year.
About The Role As a Customer Assistant in one of our John Lewis shops, you\’ll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with. Alongside the great service you provide to our customers, you\’ll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we\’re known for and build their loyalty with our brand for a lifetime. Due to working time regulations, applicants must be 18 years or over to apply. In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role . Hours of Work, p art time hours – working every Friday and Saturday between the hours of 05:50 – 15:10. Key Responsibilities Working in our shops can be fast-paced and varied. On a day-to-day basis you\’ll be responsible for: – Delivering engaging and inspirational customer se…
Customer Assistant employer: John Lewis & Partners Careers
Contact Detail:
John Lewis & Partners Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarize yourself with John Lewis' values and customer service philosophy. Understanding what sets them apart from competitors will help you demonstrate your alignment with their brand during the interview.
✨Tip Number 2
Prepare to share specific examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond to meet a customer's needs, as this will showcase your commitment to exceptional service.
✨Tip Number 3
Since the role involves maintaining shop standards, be ready to discuss your experience with visual merchandising or stock management. Highlight any relevant skills that demonstrate your ability to keep the store looking its best.
✨Tip Number 4
Show enthusiasm for working in a fast-paced environment. Be prepared to talk about how you handle busy periods and maintain a positive attitude, as this is crucial for a Customer Assistant role at John Lewis.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Assistant position. Understand the key responsibilities and the qualities that John Lewis values in their employees, such as outstanding customer service and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or retail. Use specific examples that demonstrate your ability to deliver exceptional service and maintain high shop standards.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description and express your commitment to providing excellent customer experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at John Lewis & Partners Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on exceptional service.
✨Demonstrate Knowledge of the Brand
Research John Lewis and understand its values and what sets it apart from competitors. Be prepared to discuss how you can contribute to maintaining the brand's reputation for excellent in-store experiences.
✨Highlight Your Teamwork Skills
Since the role involves working in a fast-paced environment, emphasize your ability to work well in a team. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer satisfaction.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific customer scenarios. Practice responses that showcase your problem-solving skills and ability to remain calm under pressure, which are crucial for a Customer Assistant.
