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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, a part of Tesco, is all about community and customer care.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for personal growth.
- Why this job: Be part of a team that values your input and fosters a fun, inclusive atmosphere.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude!
- Other info: Must pass a background check for Post Office duties if applicable.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
- I put into practice the training I have received to ensure we work safely.
- I participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
- I am knowledgeable about my store\’s performance, understand the part I play, and know what we need to do together to deliver profit.
- I am myself, living our values, making everyone feel welcome, and always following our policies.
- I ensure I clock in and out at the start and end of my shift to be paid accurately for the hours I work.
- I keep myself, my colleagues, and customers safe by following security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age-restricted products to all customers.
- I respond quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
- At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received to keep myself, others, and the store safe and legal.
- If this store has a Post Office Local, my duties will include the day-to-day operations of the post office. Therefore, I will be required to undertake a Post Office Financial and criminal conviction background check, which I must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.
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One Stop - Customer Service Assistant employer: Tesco Hungary
Contact Detail:
Tesco Hungary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their approach to customer satisfaction will help you align your responses during the interview, showcasing that you are a great fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've provided excellent customer service or handled difficult situations. This will demonstrate your ability to thrive in a fast-paced retail environment and your commitment to customer care.
✨Tip Number 3
Research common retail scenarios and think about how you would handle them. Being able to discuss these during your interview will show that you're proactive and ready to tackle the challenges of the role.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn or in-store if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or retail. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent service in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of One Stop that appeal to you and how you can contribute to their mission of providing great customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tesco Hungary
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent service in the past, and be ready to discuss how you would handle difficult situations or complaints.
✨Demonstrate Teamwork
One Stop values collaboration among its staff. Be prepared to share experiences where you've worked effectively as part of a team, highlighting your role and contributions to achieving common goals.
✨Understand the Role's Responsibilities
Familiarise yourself with the day-to-day tasks of a Customer Service Assistant. Knowing about stock replenishment, payment processing, and maintaining store appearance will show your commitment and readiness for the role.
✨Emphasise Safety and Compliance
Safety is paramount in retail. Be ready to discuss how you prioritise safety in your work, including following procedures and policies. Mention any relevant training you've received that aligns with this aspect of the job.
