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- Tasks: Visit customers to perform diagnostics, repairs, and servicing of gas boilers.
- Company: Baxi is a leading provider of heating and hot water solutions with over 150 years of innovation.
- Benefits: Enjoy a fully stocked VW Transporter van, bonus scheme, pension, and up to five weeks holiday.
- Why this job: Join a dynamic team focused on energy evolution and make a real impact in the industry.
- Qualifications: Must hold domestic Gas ACS Certification, a full driving licence, and have experience in gas boiler maintenance.
- Other info: Diversity, equity, and inclusion are core values at BDR Thermea Group.
The predicted salary is between 34000 - 50000 £ per year.
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Field Service Engineer – Ipswich area page is loaded
Field Service Engineer – Ipswich area
Apply remote type Fully remote locations Warwick time type Full time posted on Posted 30+ Days Ago job requisition id R101447
FIELD SERVICE ENGINEER
Location: Ipswich area
Postcodes: IP 6, 7, 8, 24, 27, 28, 31, 32, 33
£42,401.93 + BONUS + VW TRANSPORTER + PENSION
What will you be doing?
- Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
- You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
- You will be capable of delivering excellent customer service and top-quality solutions.
- Whilst full product training will be given, you will be confident in your diagnostics skills.
On a daily basis you’ll be responsible for:
- Visitingcustomers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
- Providing excellent customer service through effective communication
- Manage your workload of daily appointments via a tablet device
- Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.
About you:
We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to;
- Hold domestic Gas ACS Certification or equivalent
- Full Driving License
- A background in servicing, repair and maintenance of gas boilers
What we offer:
- Bonus Scheme
- Fully stocked VW Transporter van
- Pension Scheme
- Up to five working weeks holidays
- Option to buy extra holidays
- Employee discounts
*PLEASE NOTE – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
What’s it like to work at Baxi UK and Ireland?
Baxi is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy. We’re focussed on driving the conversations and spearheading the change that will enable us to make this happen. We have some of the best-known and trusted heating and hot water brands for residential and commercial customers including Baxi, Main, Megaflo, Remeha, Andrews Water Heaters, Potterton Commercial, Heatrae Sadia and Packaged Plant Solutions.
Our UK & Ireland business has led engineering breakthroughs and successfully adapted to be a leader in our industry for over 150 years.
Our established foothold in the heating manufacturing market with a well respected product portfolio, an amazing army of people puts us in a position to lead the way for change, and make a lasting mark on the industry.
Do you have a passion and appetite for evolution? Come and join us!
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Field Service Engineer - Ipswich area employer: Baxi Heating UK Limited
Contact Detail:
Baxi Heating UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Ipswich area
✨Tip Number 1
Familiarise yourself with the specific products and services offered by Baxi. Understanding their range of heating and hot water solutions will not only help you during interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with customers, showcasing your ability to communicate effectively and resolve issues will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Baxi. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential technical questions related to gas servicing and diagnostics. Being able to confidently discuss your experience and knowledge in these areas will show that you're ready for the challenges of the role.
We think you need these skills to ace Field Service Engineer - Ipswich area
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Field Service Engineer position. Understand the key responsibilities such as providing excellent customer service and managing your workload effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your background in servicing, repair, and maintenance of gas boilers. Mention any relevant certifications, like the domestic Gas ACS Certification, to demonstrate your qualifications.
Showcase Customer Service Skills: Since the role requires delivering excellent customer service, include examples from your past experiences where you successfully communicated with customers or resolved issues effectively.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at Baxi Heating UK Limited
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of gas boilers and their servicing, repair, and maintenance. Be prepared to discuss your experience with diagnostics and any specific challenges you've faced in the past.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent service. Highlight your communication skills and how you handle difficult situations with customers.
✨Familiarise Yourself with the Company
Research Baxi and its history in the heating and hot water solutions industry. Understanding their values and mission will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if the company is the right fit for you.
