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For Companies At a Glance
- Tasks: Engage with customers daily, resolving inquiries and ensuring a memorable experience.
- Company: Join a dynamic sports and events startup in Central London, revolutionizing ticketing.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and premium event access.
- Why this job: Be part of an exciting team transforming customer experiences in the sports and entertainment industry.
- Qualifications: Customer-centric attitude and experience in ticketing or box office roles are essential.
- Other info: Work with prestigious clubs and venues, enhancing your career in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to work for an exciting Sports and Events start up in Central London? Who are weWe are dedicated to helping fans get VIP access to the best sports, music and cultural events. We’re proud to be the premium ticketing marketplace working with some of the biggest and most prestigious clubs & venues including the Welsh Rugby Union, Yorkshire Cricket, Hampshire Cricket and York Racecourse.We are experts in digital transformation. We provide clubs and venues with the technology that brings all aspects of the hospitality booking process online, improving the customer experience and giving fans 24/7 access to premium experiences.Our brand partnerships have grown significantly over the past six months. We now exclusively power hospitality and premium ticket sales through 40+ direct partnerships, and work officially with hundreds more.Who we’re looking forWe are seeking a dedicated and customer-centric Customer Experience Executive to join our team. In this role, you will be at the forefront of our customer interactions, passionately delivering the highest levels of customer service across all channels. Your expertise in ticketing and your box office background will equip you to confidently resolve issues over the phone and effectively manage client concerns through our CRM systems, ensuring every customer interaction is positive and memorable.ResponsibilitiesCustomer Interaction: Love working with customers on a daily basis, addressing their inquiries, conce…
Customer Service Executive employer: Inspiring Interns & Graduates
Contact Detail:
Inspiring Interns & Graduates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the sports and events industry, especially ticketing and customer service. Understanding the nuances of this sector will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your passion for customer service by preparing examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your dedication to delivering exceptional experiences.
✨Tip Number 3
Research our brand partnerships and the venues we work with. Being knowledgeable about our collaborations will impress interviewers and show that you're genuinely interested in the role.
✨Tip Number 4
Practice your communication skills, as you'll need to interact with customers across various channels. Being articulate and confident will help you stand out as a candidate who can handle customer inquiries effectively.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Company: Familiarize yourself with the company's mission and values. Highlight your passion for sports and events in your application to show that you align with their goals.
Tailor Your CV: Customize your CV to emphasize your customer service experience, particularly in ticketing or hospitality. Use specific examples that demonstrate your ability to resolve issues and enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention any relevant experience you have in customer service and how it relates to the responsibilities outlined in the job description.
Highlight Relevant Skills: Make sure to mention skills that are crucial for the role, such as communication, problem-solving, and familiarity with CRM systems. Provide examples of how you've successfully used these skills in past roles.
How to prepare for a job interview at Inspiring Interns & Graduates
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Knowledge of the Industry
Familiarize yourself with the sports and events industry, especially the companies and venues mentioned in the job description. Being able to discuss recent events or trends will show your genuine interest in the role.
✨Highlight Your Problem-Solving Skills
Prepare to discuss how you've effectively resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to handle challenges.
✨Be Ready to Discuss CRM Experience
Since the role involves managing client concerns through CRM systems, be prepared to talk about your experience with any CRM tools. Highlight how you've used these systems to enhance customer interactions and improve service delivery.
