German Speaking Customer Service - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities:

• Answering calls from existing and new customers
• Proactively dealing with all queries relating to the business
• Taking orders and bookings via external and internal calls
• Managing email queries
• A professional approach with the ability to build rapport with each customer
• Demonstrating extensive knowledge on all product ranges
• Facilitating calls from B2B and B2C

Personal Specification

The successful candidate for the position will have the following competences:

• Previous experience in a similar role (preferred but not essential)
• Customer service experience (preferred but not essential)
• Self-motivated, with a ‘can do’ attitude
• Attention to detail with high level of communication skills is essential
• German Fluent speaker
• Computer literacy
• A passion to deliver the highest quality for our client’s customers

Different shifts available:

• Shift 1 - 5 week rotation (Late Sat) - £26,575
  Week 1: Monday to Friday. 07:00 – 15:15
  Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00
  Week 3: Monday to Friday. 11:00 – 19:15
  Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45- 18:00
  Week 5: Monday to Friday. 11:45 – 20:00
• Shift 2 - 5 week rotation (Standard) - £26,500
  Week 1: Monday to Friday. 07:00 – 15:15 UK Time
  Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
  Week 3: Monday to Friday. 11:00 – 19:15 UK Time
  Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
  Week 5: Monday to Friday. 11:45 – 20:00 UK Time
• Shift 3 - E Shift: - £26,050
  11:45-20:00 Mon, Tue, Wed, Fri, Sat (Thursday OFF)

Additional benefits:

• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Gym membership discounts
• Contributory hospital and health cash plan
• Cycle2Work scheme
• Eye care vouchers
• Free monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers