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- Tasks: Manage complex employee relations cases and provide expert guidance on workplace issues.
- Company: Join Dr. Martens, a globally recognised British brand with over 60 years of heritage.
- Benefits: Enjoy hybrid working, a free pair of Docs, 65% off all Docs, and private healthcare.
- Why this job: Be part of a dynamic team that values individuality and fosters a positive workplace culture.
- Qualifications: Significant experience in managing ER cases and excellent knowledge of UK employment law required.
- Other info: Open to full-time or part-time applications; diverse and inclusive environment encouraged.
The predicted salary is between 36000 - 60000 £ per year.
ER Case Manager – 12 Month Fixed Term – London
Join to apply for the ER Case Manager – 12 Month Fixed Term – London role at Dr. Martens plc
ER Case Manager – 12 Month Fixed Term – London
2 days ago Be among the first 25 applicants
Join to apply for the ER Case Manager – 12 Month Fixed Term – London role at Dr. Martens plc
Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what\’s right.
THE GIG
The Employee Relations (ER) Case Manager is responsible for managing complex employee relations cases, providing expert guidance on workplace issues, and ensuring fair and consistent application of Dr. Martens policies and employment law. We are hiring for this role on a 12 Month Fixed Term basis.
This role plays a key part in fostering a positive and compliant workplace culture by resolving disputes, mitigating risk, and supporting managers in handling employee concerns effectively.
With employee engagement & inclusion front of mind, you’ll help to create an environment where all our people can thrive and do their best work.
We are considering this role on a full time basis, but very open to part time applications also. (Please state your preference on your application)
As our ER Case Manager, you will be responsible for:
- Managing a caseload of ER cases, including disciplinary matters, grievances, absence management, and performance.
- Providing expert advice to managers and employees on ER policies, best practice and employment legislation.
- Supporting thorough and impartial investigations into workplace concerns, ensuring fair and consistent resolutions.
- Supporting early dispute resolution through coaching, mediation, and problem-solving strategies.
- Maintaining accurate and confidential case records, ensuring compliance with legal and internal reporting requirements.
- Partnering with managers to develop their ER capability, equipping them to handle people matters confidently.
- Collaborating with HR Business Partners and Legal teams to ensure alignment on ER strategies and risk management.
- Ensuring ER policies and procedures are applied consistently and in line with employment law and company values.
- Identifying trends in ER cases and provide insights to HR leadership to support continuous improvement, providing recommendations for process improvements based on case trends and root cause analysis.
- Contributing to initiatives that enhance workplace culture, employee engagement, and proactive ER management.
THE STUFF THAT SETS YOU APART
Put simply, for this role the key things we’re looking for are:
- Significant experience managing ER cases, including disciplinary, grievance, and performance related issues.
- Excellent knowledge of UK employment law and best practices.
- Knowledge and/or experience of EU employment law and best practices would be desirable.
- Proven ability to conduct investigations and resolve workplace disputes effectively.
- Strong communication and influencing skills, with the ability to coach and support managers.
- Experience working with HR case management systems and maintaining accurate records.
- Mediation or conflict resolution training/certification is desirable.
WHAT’S IN IT FOR YOU?
- Hybrid working
- Welcome to the family free pair of Docs
- 65% off all Docs
- Award-winning ‘Buy As You Earn’ Dr. Martens share plan
- Private healthcare
- A dedicated culture team
- 2 paid volunteer days per year
Are you ready to fill your boots? Apply now.
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.
We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
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ER Case Manager - 12 Month Fixed Term - London employer: Dr. Martens plc
Contact Detail:
Dr. Martens plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ER Case Manager - 12 Month Fixed Term - London
✨Tip Number 1
Familiarise yourself with Dr. Martens' core values: be yourself, act courageously, and show you care. During any interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Brush up on your knowledge of UK employment law and best practices, as well as any relevant EU laws. Being able to discuss these topics confidently will showcase your expertise and readiness for the role.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed ER cases or resolved workplace disputes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Tip Number 4
Network with current or former employees of Dr. Martens to gain insights into their workplace culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace ER Case Manager - 12 Month Fixed Term - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing employee relations cases. Use specific examples that demonstrate your knowledge of UK employment law and your ability to resolve workplace disputes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fostering a positive workplace culture. Mention how your values align with Dr. Martens' core values of being yourself, acting courageously, and showing you care.
Highlight Relevant Skills: Emphasise your strong communication and influencing skills. Provide examples of how you've coached managers or supported them in handling employee concerns effectively.
Showcase Continuous Improvement: Discuss any initiatives you've contributed to that enhanced workplace culture or employee engagement. This will demonstrate your proactive approach to employee relations management.
How to prepare for a job interview at Dr. Martens plc
✨Know Your Employment Law
Make sure you brush up on UK employment law and best practices, as well as any relevant EU laws. Being able to discuss these confidently will show that you understand the legal framework within which Dr. Martens operates.
✨Demonstrate Your ER Experience
Prepare specific examples from your past experience managing ER cases, especially those involving disciplinary matters or grievances. Highlight how you resolved disputes and supported managers in handling employee concerns.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've influenced and coached others in previous roles.
✨Align with Company Values
Familiarise yourself with Dr. Martens' core values: be yourself, act courageously, and show you care. Think of ways you can demonstrate these values through your work and how they resonate with your personal ethos.
