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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, seasonal incentives, and access to apprenticeships.
- Why this job: Be part of a passionate team celebrating life's moments in a dynamic retail environment.
- Qualifications: Must be customer-focused, have leadership skills, and be commercially minded.
- Other info: Opportunity for personal growth in a fast-paced, supportive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Job Introduction
Job Introduction
Location:longton relo
Contracted Hours Available:16
We’re on the lookout for a friendly and upbeat Team Leaderto bring energy, positivity, and great vibes to our store!
In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.
Role Responsibility
You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.
The Ideal Candidate
What we’re looking for:
- Good leadership skills people want to follow—positive, proactive, and full of energy.
- You\’re curious by nature, always learning, and eager to see the bigger picture.
- You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
- Step up, stay flexible, and set the tone by getting things done.
- You’re fair, open to feedback, and thoughtful in how you make decisions.
- You genuinely care about people, support growth, and help create a positive team vibe.
Package Description
About the Company
Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.
Benefits
- Pension
- 15% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
- Enhanced Maternity, Paternity, and Adoption leave
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email)
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Sportswift Ltd T/A Card Factory
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Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer-centric approach. Understanding their commitment to celebrating life moments will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in retail or customer service settings. Be ready to discuss how you've successfully led teams, improved customer experiences, and driven sales growth in previous roles.
✨Tip Number 3
Research the latest trends in retail and customer service, especially within the greeting card industry. Being knowledgeable about current market dynamics can set you apart and show your enthusiasm for the position.
✨Tip Number 4
Network with current or former employees of Card Factory on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Team Leader at Card Factory. Tailor your application to highlight how your skills and experiences align with their focus on customer experience and operational excellence.
Highlight Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've successfully led teams, driven performance, and created a positive team culture in previous roles.
Showcase Customer-Centric Approach: Demonstrate your passion for customer service by sharing relevant experiences where you put customers first. Mention any initiatives you’ve taken to enhance customer satisfaction or improve service standards.
Tailor Your Application: Customise your CV and cover letter for this position. Use keywords from the job description, such as 'commercially minded' and 'engaging team player', to ensure your application resonates with the hiring team.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously prioritised customer service and how you can bring that passion to the Team Leader role.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific examples of how you've successfully led a team in the past. Highlight any experiences where you motivated others or resolved conflicts effectively.
✨Be Data Savvy
Since the role involves reviewing store performance data, be ready to talk about your experience with data analysis. Discuss how you've used data to drive decisions or improve team performance in previous roles.
✨Emphasise Team Culture
Talk about your approach to building a positive team culture. Share strategies you've used to engage team members and create an environment focused on exceptional service and collaboration.
